Audi Mission Viejo - Service Center

I bought my Audi S3 for service in order to fix a recall on the car, the passenger airbag didn't work. Audi called me in order to schedule an appointment and get the airbag fixed, since I bought the car fro on the car, the passenger airbag didn't work. Audi called me in order to schedule an appointment and get the airbag fixed, since I bought the car from them with the recall at the time of purchase a few years earlier. I had to take a day off at work and drive down to Mission Vejo from LA. I was told the service would have taken the whole day, so I planned on spending the day in Mission Vejo with the courtesy car. Instead, as I dropped the car, they told me it would have been ready in a few days. Bummer. In the end, I picked up the car after 2 days, drove back to LA, and realized the nothing was done on my car. The passenger airbag is still not working and the alert light is still on. A waste of time, money on gas and beyond. On top of that, since I was there for the service, I thought it was a good idea to have a copy of the only key I had done by Audi. (yes, when they sold me the car I only received one copy). I was told I had to pay $480 for the key, which I paid right away, and expecting to have the key done at the same time the service was done. Once I picked up the car, the key was ready. They asked me an additional $280 for the key. When I asked why I wasn't told about this additional $280 to begin with, I was blasted with stupid excuses, such as - the $280 are for the key batteries and programming. I would have much appreciated transparency and professionalism. Not at this dealership. More

Had a really bad experience with the service element of this organization. My Q5 shut down suddenly on a busy road. I had to have AAA tow it to MV Audi and the technicians did nothing to help the tow truck this organization. My Q5 shut down suddenly on a busy road. I had to have AAA tow it to MV Audi and the technicians did nothing to help the tow truck so my car was damaged being unloaded. Audi didn't notify me of the damage for 24 hours. They had my car for two full days without completing any diagnostic work. Eventually I went in and sat down with the Managing Partner, who offered a lot of excuses. I would up having my vehicle towed to Fletcher Jones. More

Bypass this Audi Mission Viejo. Worst of the worst for purchasing, service and repairs. Every car has an astronomical dealer userous up-charges designed to stick to anyone consideri Worst of the worst for purchasing, service and repairs. Every car has an astronomical dealer userous up-charges designed to stick to anyone considering buying, servicing or repairing an Audi. More

I am really sad about my recent experience with Audi Mission Viejo. I had my 2011 Audi A4 at the Mission Viejo dealership for more than one month, I took it in first due to the engine light came on Mission Viejo. I had my 2011 Audi A4 at the Mission Viejo dealership for more than one month, I took it in first due to the engine light came on, along with notice of minor oil leak on the ground as well as a sluggish start. It took them two weeks to diagnose the problem stating Timing Chain is loose and needing replacement, which costs about $2500. They quoted it will be done in three business day, which we can pick up the car on next Tuesday So we another two weeks passed, and we don't hear back from them on the status of the repair. I called my service advisor Greg daily to get an update. He never called back. But he sent us an email with another estimate of $1500 for intake manifold replacement. My husband and I were very suspicious about the additional finding, but agreed for them to fix itwith the request that they save the replaced parts. Again, we don't hear back from them for 2 more weeks, now we called Greg P daily, along with the service Manager Chris. Neither one returned our repeated phone calls. Now about almost 6 weeks since we took the car in, another service advisor called and said the car is ready. When we arrived to pick up the car, we asked for the replaced parts, which is the agreement for them to replace the intake manifold. They said they don't have it. We were furious when we left the dealership. Since I got the car back from the dealership, the oil leak is worse than before. I again tried to call my service advisor and the service manager. No returned phone calls. I am really sad that I spent over $4000 on the car, and the problem is not fixed, and NO ONE at the dealership will return my phone call. I hope people think twice about taking your car there for service!!! More

After 20 years of being a Mercedes customer I recently changed to Audi. Hands down the best service consultant Denny Dong, and the serice manager Mr. Erickson was polite, kind, demonstrating tremendous c changed to Audi. Hands down the best service consultant Denny Dong, and the serice manager Mr. Erickson was polite, kind, demonstrating tremendous customer service. When I purchased the car I had the privilage of meeting the owner and again, the culture of this dealership is high customer service, efficient, wonderful product, and pleasant staff. When I went in for service again they were efficient, high quality customer care, and knowledgable. I highly recommend this dedealrship to a customer looking for a luxury car with exemplar customer care. More

5 months. We have been waiting 5 months for repairs to be completed on our car. We went through insurance for collision repairs and it has been an absolute nig We have been waiting 5 months for repairs to be completed on our car. We went through insurance for collision repairs and it has been an absolute nightmare. We were promised that "once the parts come in, it's a quick repair, 1-2 days AT THE MOST". Ha Ha that was 4 months ago and the car is still there. The other day when we went to pick up the car that was supposedly "done", they had not even checked to see if all the components were working, ie. the backup camera was broken. I wonder what the service techs and service staff do all day. They claim to be "backed up" and "crazy busy". It is a shame and shameful practices being allowed to be done here. Nobody takes responsibility, nobody answers the phone, and nobody cares. AVOID THIS DEALERSHIP AND REPAIR DEPARTMENT. STAY FAR FAR FAR AWAY, YOU HAVE BEEN WARNED!!!!!!!!!!! More

Sales department is great. Jeff Shem sold me my 2021 Audi Q5. He was outstanding. However, the service department - avoid at all costs. They are overwhelmed and they do not per Jeff Shem sold me my 2021 Audi Q5. He was outstanding. However, the service department - avoid at all costs. They are overwhelmed and they do not perform the job they say will. It took me a month to get an appointment for 2 minor recalls (90 minute repair time for both). They had my car 11 days, when it was promised in 3-4 days. The car was dirty when I showed up and they couldn't find the keys. Also the front plate, I asked them to attach was not attached. The worst part of this story is when I went to another Audi dealer a month later for my 10,000 mile service. There was no record of the recall being done in the system. So the other dealer went ahead and performed the recall service, in addition to the 10,000 mile service and tire rotation. It took them about 4 hours. There is no reason to go to Audi Mission Viejo service department until they start treating their customers with honesty and integrity. There are way too many other options. More

By far working with Roy Candanoza, for the 2nd time has showing best experience at mission viejo Audi dealership. Very professional and efficient. Vehicle had complete service as promised. showing best experience at mission viejo Audi dealership. Very professional and efficient. Vehicle had complete service as promised. More

Roy in service has been helping me every since I bought my Audi A6 in 2014 ! I wouldn’t deal with anyone else - he’s efficient, courteous and on top of his job !! So, thank you for having a great emplo my Audi A6 in 2014 ! I wouldn’t deal with anyone else - he’s efficient, courteous and on top of his job !! So, thank you for having a great employee!! More

The staff at Audi Mission Viejo are always friendly efficient and professional. Whether purchasing or obtaining service for your vehicle, everything is top notch. Wholeheartedly recommend Audi Mission efficient and professional. Whether purchasing or obtaining service for your vehicle, everything is top notch. Wholeheartedly recommend Audi Mission viejo for your next car or service appointment. More