Audi Mission Viejo

Very smooth and comfortable sales process. Chris kept me in the loop every step of the way. It's because of this that my wife and I purchased a new Q5 from them in the loop every step of the way. It's because of this that my wife and I purchased a new Q5 from them More

Steve answered our questions, gave us information and descriptions of features not shared with us by Audi Newport Beach, worked hard to give us options to reach the number we wanted to be near and made t descriptions of features not shared with us by Audi Newport Beach, worked hard to give us options to reach the number we wanted to be near and made the whole transaction as painless and Quick as possible! This is definitely our Audi dealer from here on out! More

I shopped at this dealership a while back, but a recent unpleasant experience at another Audi dealership made me think that this one deserves a praise. I went there to have a look at an A4 quattro. The unpleasant experience at another Audi dealership made me think that this one deserves a praise. I went there to have a look at an A4 quattro. The floor was full of customers when I walked in, but I was promptly greeted by their receptionist and she immediately signed me up for the next available sales. This first step by the receptionist already gave me a very good impression. After roaming about for a short time, the sale found me and introduced himself. I believe his first name's George. He found out what I was shopping for and located the vehicle for me. The one with the features that I wanted was in their garage so he walked me there to show me the car first. Then, he offered me a ride on a demo car with similar specs. The test drive was pleasant and I received all the information I needed without any pressure from George. Nothing elaborate, just a simple show and test, exactly what I would expect from a professional dealership. The best part was that they politely gave me a follow-up call to ask if I found my vehicle yet. I'm usually just annoyed by sales calls, but I wasn't bothered by this one at all. At that point, I already bought an A6 CPO that was only available elsewhere and the lady still congratulated me with the purchase. If my experience with my current Audi turns out well, then I'll shop for another Audi again at Mission Viejo. More

Our experience with Audi MV was great from beginning to end! We were originally in the market looking for another BMW, but were curious to see what all the hoopla was about for Audi. After visiting Aud end! We were originally in the market looking for another BMW, but were curious to see what all the hoopla was about for Audi. After visiting Audi MV, we were sold! Their honest, friendly service along with their excellent product made it an easy to decision to make the switch. KC was the first to greet us. She was knowledgeable and super helpful with finding the right car for us. We went on a few test drives and from there it was pretty much a done deal. We weren’t ready to make the purchase at the moment, and put the process on hold. KC was really great at keeping in touch and keeping us informed of the options they had in stock. On the day of our purchase, we worked with Wice who was a true pleasure to work with! He was funny, friendly, honest AND he worked out an awesome deal for us! Working with their finance department was surprisingly painless, too. We got our paperwork hammered out fast and there were no surprises. All in all, we absolutely loved our experience with Audi MV. Thanks KC, Wice and Aaron!! =) More

Was able to get a great deal on a certified pre-owned. I Would recommend this dealership if you are looking to buy a used or CPO vehicle. Would recommend this dealership if you are looking to buy a used or CPO vehicle. More

15 September 2011 I am pleased to be writing this 15 September 2011 I am pleased to be writing this review of the people and the service I found at Mission Viejo Audi. This is the second time my f 15 September 2011 I am pleased to be writing this review of the people and the service I found at Mission Viejo Audi. This is the second time my family has been able to enjoy the quality and benefits of owning a Mission Viejo Audi, and it will not be the last. Our salesperson Halleh Afshar has been a blessing for us each time we have come to Mission Viejo Audi. Halleh is fantastic in her knowledge of the products and in listening to the needs of the customer. When we explained what we were looking for, it was no problem for Halleh to find a number of vehicles on the lot for us to look at and to take on a test drive. Halleh is very familiar with the features of each car and the differences between the models. She is quick to cut through the trouble of finding other vehicles if we had desired that as well. Halleh makes you feel like it is not a chore to buy a new car, but rather a pleasant experience. When car dealers advertise “no high pressure sale tactics”, it usually is not true. With Halleh and Mission Viejo Audi, the last thing on my mind was the pressure to buy. This is true not just on the sales floor, but also to sales management’s Eric Hunter. Eric and Halleh both did all of the hard work for us. All my family and I had to do was relax in the comfortable showroom and enjoy the complimentary refreshments while we waited for the paperwork to be done. Most people will tell you that the paperwork part of buying a car can be more than a little distressing. Aaron MacSween in the finance department also made this part a breeze. He handled any and all parts of the transaction with ease and professionalism, just as he did the first time we purchased from Mission Viejo Audi. Jorge in the service department has always been there for us and our car, and in the few times we have had maintenance service work done we have always been offered a loaner car. This has made my family’s life easier, and the speed and quality of the work performed by the Audi technicians has always been great as well. Prior to owning an Audi, I was convinced that other car makers produced more value for the dollar. Since purchasing our second Audi from Mission Viejo Audi I am seeing that the true value is not just in the car itself (believe me, the car is exceptional on its own), but also in the quality of the sales staff, the financing staff, and the vehicle service staff. The entire experience has been a pleasure, the staff is courteous and professional, the service is excellent, and the quality of their products is outstanding. Despite the fact that we could have chosen an Audi dealer closer to our home, or even another brand of car altogether, we will continue to make Mission Viejo Audi our choice. Here’s hoping that others will enjoy their experience as much as we have. Respectfully, Michelle and Kirby More