Audi Mission Viejo

Worst Dealership Ever This is one of the worst dealerships in all of Orange County, possibly just all of California. I purchased a used vehicle here back in mid-2017. I was This is one of the worst dealerships in all of Orange County, possibly just all of California. I purchased a used vehicle here back in mid-2017. I was promised the dents, scratches, and all other visible issues would be taken care of before receiving the car back. They would “never let a car that looks and drives as nice as an S5 to leave looking like xxxx”(direct quote from sales manager). I waited... and waited... and waited for my car to be ready. Finally the day came after a long day of work. I got a ride over there, briefly looked at the car in the dark, and was just ready to go home. The next morning, on my way out of my house to work, there were glaring issues EVERYWHERE. I quickly called and made an appointment for a few weeks out as I work nearly 50+ hours a week and needed to be able to plan accordingly. The girl on the phone was very nice. Let me just make this clear that the service dept is great, it’s honestly just getting past sales that this company struggles. Anyways, I finally am able to take the car in. I took pictures of the dents, scratches, noticeable scuffs where lame attempts had been made to repair damage, the jammed cigarette lighter, the broken nob for being able to navigate the entire entertainment panel, etc. When I arrived, I spoke to not 1, not 2, but 3 separate service people, throughly explaining the issues EACH and EVERY time. Finally the “sales manager” comes out and starts in on me, like I had done something wrong. I go through all of the issues, again, with him. He tells me, “how do I know you didn’t cause all of these problems?” I said calmly, “well, I don’t know why I would ruin my brand new vehicle, how I would be able to even cause some of these issues, and oh yeah, I have pictures of the day AFTER leaving and having called service to set an appointment.” He went on to yell and publicly embarrass me in front of the entire service team, sales team, and basically any customer or pedestrian outside, stating that I should have come in sooner, been more responsible, and they wouldn’t do “jack xxxx” for me because I didn’t follow by their rules. When I explained “I work more than 50 hours a week, called and explained every single issue to the service dept the next day, and simply just couldn’t make it before this date,” he told me he had a customer who is a “dentist” and had time to come in 3 days later when he found issues. What I SHOULD have said was “why are you not fixing major issues that you promise to fix in the first place? Why is anyone having to come back and correct YOUR mistakes?” But instead I got teary eyed and went to the restroom to escape the shame. After speaking with the general manager, Luke, things were fixed. Luke is a nice guy, and he did help. But I still am driving around in a car with problems. When first receiving the car back, it was incredibly dirty. I actually had to clean it myself despite the “$800 amazing detailing” the sales guy promised me. So, when I noticed a weird spot on the seat, I just tried to wipe it and gave up because I figured it was the nasty cleaner they had used (as there were other weird spots like that all over the other seats I was able to eventually get off). Fast forward to last week. I finally looked at the spot and was fed up the cleaner hadn’t come off. I rubbed my hand across the spot to notice it was raised and had a squiggly line from edge to edge. It almost feels like it’s a piece of coil from the heated seats, but that sits deeper in the seat. So, I explained this issue to the service dept. She looked at it and noticed it was a very weird spot. I get a call from her later saying basically that her boss said it’s not their problem and they wouldn’t do anything to fix it (please keep in mind I have the most upgraded warranty possible, I still have yet to find ONE THING these people admit that this warranty covers). I am sick and tired of this dealership. Please save yourself and go to Newport or even Beverly Hills dealership. I got completely taken advantage of by these people and regret ever giving them my business. More

Tried to buy a new Q5 - did not work out Around July/Aug (2017) we were in the the market to purchase the new 2018 Q5. Color options to look at at the dealers were limited. During our first Around July/Aug (2017) we were in the the market to purchase the new 2018 Q5. Color options to look at at the dealers were limited. During our first walk in, we were given a quick tour for a "technologist" with limited information. We were promised a sales person will get back to us when our desired color options are available to look at. We tried to get in email contact with the person for several days after - no response. After a conversation with the sales manger we were given a new sales contact. We were not informed once the color option was available - I had to find out on the dealer site myself. I called in to have a look at the vehicle. The vehicle was sold and there was only an option to look at it same day. My wife, (with a baby in a stroller) went and was sent to a dark parking structure with service staff racing cars up and down. Not enough light to see the color. Not really the $50k+ buying experience. We did one more attempt to look at the vehicle together, but we could never loose the feeling not being recognized as serous buyers. Definitely not an experience expected from a high end car maker. The only somewhat positive note was a courtesy call I received a few weeks after the last visit. I explained my disappointment and was very professionally handled. She promised to forward my/our concerns back to management. We never heard back for this dealership again. We ended up buying a fully loaded 2018-Q5 prestige with the color we liked from Circle Audi (so much for being serious) after an day and night difference in experience. Would always do the longer drive. More

Didn't Care For My Business I understand that when shopping for a car it can be a cat and mouse game. The back and forth, negotiating, I'm totally ok with. Been through it multip I understand that when shopping for a car it can be a cat and mouse game. The back and forth, negotiating, I'm totally ok with. Been through it multiple times. Sales and customers just need to come to a compromise that fits both parties. Go in thick skinned and no need for a parade. Audi Mission Viejo gave absolutely no care for my business. From the beginning with an oblivious receptionist, to salesmen who were reluctant to address our presence. I was probably in the dealership for about 15 minutes before I even got a literal, "what do you need?" from the receptionist as I was standing in front of her desk waiting for her to finish texting. I final was appointed a salesman who was very hesitant to tell us more about the Q5. We got the commercial grade explanation of the Q5, "here you go -any questions?" Basically the heave-ho treatment. It was a brief 20 minute experience - including receptionist texting, that I hope doesn't happen to anyone else visiting this unwilling dealership. It was unpleasant and awkward to say the least and no matter what walk of life you are know that this may happen to you if you're shopping for a car at Audi Mission Viejo. More

Lack of Integrity People make mistakes; companies make mistakes. When companies fail to make good on their errors they cease to be worthy of public support. It is my b People make mistakes; companies make mistakes. When companies fail to make good on their errors they cease to be worthy of public support. It is my belief that this dealership, its online SMs, and GM do not deserve your consideration when looking for a vehicle. Mission Viejo Audi failed miserably to correct an error that cost me considerable time and money. I negotiated to purchase at 4WD 4runner at asking price and FLEW from San Jose to OC to complete the transaction. My mission was to transport this vehicle back to HI (where I live and which they knew). Upon arrival and test drive I discovered the vehicle was RWD and NOT 4WD as advertised. At this point I am in OC after paying for a ticket to fly down and was then left having to get transportation back north. There were no apologies. No effort to assist in a solution. No reimbursement. No discussion from a Sales Manager or General Manager. The staff simply looked blankly and stood quietly. A lower level employee was simply introduced to me as my driver back to the airport. It is unfortunate when an organization makes a mistake and from a management perspective it can be uncomfortable to right that wrong...but the way this group handled the situation or failed to handle... it felt like a pack of sleazy used car salesmen pulling a bait and switch...but dressed in nicer clothes and flanked by shiny Audis. Imagine if I had the car shipped to Hawaii directly as suggested by them. There is a pungent layer that has smothered any true integrity at this dealership. Look elsewhere. More

Sold us a lemon Dealer told us the used Audi was in excellent condition and we paid above market for the used Audi. However, after driving it for a week, the car star Dealer told us the used Audi was in excellent condition and we paid above market for the used Audi. However, after driving it for a week, the car started to act up which we fixed at a cost of $2500 (transmission was leaking). We brought it to the attention of dealer and instead of refunding us or paying for the costly repair, Mr. Munci offered to buy back the car for half the price, ignoring the added value to car. Beware of this dealership. We have since spent another $3K on this used Audi A6. We have sent several letters to management but no response. Buyer beware of this Audi dealership. More

Money Grubbing!!! While looking at a used vehicle in evening. Headlights failed. They still tried to con me to sign purchase agreement. The lights were not fixed. While looking at a used vehicle in evening. Headlights failed. They still tried to con me to sign purchase agreement. The lights were not fixed. More