Audi Mission Viejo

Awesome. Very attentive, personable & professional The Service Dept. Was impressive. Monique came right out to greet me as soon as I arrived. She was very personable, friendly & made it a pleasant expe The Service Dept. Was impressive. Monique came right out to greet me as soon as I arrived. She was very personable, friendly & made it a pleasant experience. I decided to use the loaner vehicle offered to me. There was a short wait for it to be cleaned, so I waited in the comfortable waiting area that has coffee, water & danish available. My car was completed in the estimated time which was great. Thank you for making this a pleasant experience. More

Amazing all around Bought a 2018 A6 a couple months ago and the whole experience was awesome. Brandon helped me find the right vehicle and a great deal with no hassle. I Bought a 2018 A6 a couple months ago and the whole experience was awesome. Brandon helped me find the right vehicle and a great deal with no hassle. I will recommend this dealership to all my friends. Thanks guys! More

Best Service Department so far Went in last weekend to get my A4 serviced. Monique was my service manager and she was exceptional and I was in and out there in about an hour and a h Went in last weekend to get my A4 serviced. Monique was my service manager and she was exceptional and I was in and out there in about an hour and a half. Will recommend this dealer. More

Great experience at this dealership! I bought my car here summer last year and I just had my first service done and both visits were great. I would recommend this dealership to anyone I bought my car here summer last year and I just had my first service done and both visits were great. I would recommend this dealership to anyone More

Hassle Free Sales Department Stopped by last month I went into Audi MV to purchase a 2018 A4. From the moment I walked in I was greeted by a nice sales woman Sabrina. She gave me Stopped by last month I went into Audi MV to purchase a 2018 A4. From the moment I walked in I was greeted by a nice sales woman Sabrina. She gave me all the details to the car and answered all my questions. Then I worked with Wice and worked out a great deal. I am so happy with my Audi and thank you Audi MV for your hospitality and awesome customer service. More

Purchase of a car The people at MV Audi were professional and, to the best of their ability, honest! They did not pressure me in relation to other dealerships. The people at MV Audi were professional and, to the best of their ability, honest! They did not pressure me in relation to other dealerships. More

Worst Car Buying Experience of Our Lives I had been looking for months for an Audi A7 and thought I had found the perfect one at the Audi dealership in Mission Viejo. I was curious why the pr I had been looking for months for an Audi A7 and thought I had found the perfect one at the Audi dealership in Mission Viejo. I was curious why the price was so low, so I called to ensure nothing was wrong with the vehicle before I drove all the way from Chino Hills to see it. They assured me nothing was wrong and they are priced to sell. So I made the trip out there and things slowly went downhill from there. - Upon looking at the car, there were things that weren’t disclosed including the car being in an accident and damages on the inside - When I tried to negotiate to get some of the interior fixed, Phil the “manager”, became extremely argumentative and rude. He acted as if he could not care less if I bought the car or not and I was an annoyance to him for even being there. - I was finally taken to the finance department and met with Justin. He made me feel more comfortable about the experience. I needed to get things lined up with my credit union because it was the weekend and they were closed. I contacted Justin on Monday and let him know the Credit Union was still closed due to Presidents Day and that I would have all the info over to him the next day. Turns out, Justin was out for training on tuesday and Wednesday which he neglected to tell me. I contacted him on his cell phone several times throughout the next couple days and asked if he could have another finance employee get me the info I needed since he was out of the office. The only response I received from him was him telling me that he would reach out to Larry, another salesman, and that Larry would contact me. Larry contacted me only to advise that someone was looking at the A7 I was trying to buy and then later to tell me it sold. I truly felt like nobody at this dealership had any regard for myself as a customer. I expected much more professionalism from a luxury dealership such as Audi. Not only was I disrespected by Phil but the lack of communication by Justin led me to ultimately lose the car I wanted. I would not recommend this dealership to ANYONE and will never return to buy a car here either. More

Worst Audi Dealership in OC and CA This dealership failed to RESPECT their customer and do what they promise to do. I bought the car 2 months ago and still don’t have the keys of the This dealership failed to RESPECT their customer and do what they promise to do. I bought the car 2 months ago and still don’t have the keys of the car!!!!!!!!! I talked to 2 sales guys, one was Oscar, very rude and unprofessional, the other one just showed up on emails and delivering the car. The sales guy talked to me about his “ba***” and said when I say something, I stand on my word, which not only was a big lie, but also a very rude and disgusting conversation. All they do here is to hustle clients. I have a video of all details and their customer service too. Will upload and make sure EVRYONE trying to go to this place, would definitely see this video and my review first, then deciding to choose this dealership for themselves. More

Liars. Do not trust! Set up appointments and "hold" car for you. Then sell it on first come first serve basis. They cite California Law when you complain. They really coul Set up appointments and "hold" car for you. Then sell it on first come first serve basis. They cite California Law when you complain. They really could care less. They get their money so they dont care. All they have to do is let you know your "appointment" does not mean the car stays. Can only imagine what other shady behavior happens here. Anything to make a sale. Customer be damned. Buyer beware for sure! More

Managers are crooks I was ready to buy a car from them and asked them to transfer my bank approval from another dealership. I have asked them not run my credit and they I was ready to buy a car from them and asked them to transfer my bank approval from another dealership. I have asked them not run my credit and they assured that they will not. All the promises have been broken. They still run my credit and manager was pushing his own financing source with the higher interest rate. Also they try to add a junk fee called "aftermarket" for $595. Will not come back. More