Audi Mission Viejo

Regular service performed Worked with Greg in service, and he was incredibly easy to deal with. Was clear in what was being done to my car and made sure the work was done promp Worked with Greg in service, and he was incredibly easy to deal with. Was clear in what was being done to my car and made sure the work was done promptly. A good experience and would highly recommend this dealer More

Great experience Monique was very attentive in taking care of me showing how much she cares about her customer. I’m sure she does this with all of her clients! Keep u Monique was very attentive in taking care of me showing how much she cares about her customer. I’m sure she does this with all of her clients! Keep up the great work! More

Great Service Courteous & efficient service. Got an appointment at a short notice & they made sure that a courtesy car was available for my use while car was being Courteous & efficient service. Got an appointment at a short notice & they made sure that a courtesy car was available for my use while car was being serviced. More

Excellent service ! The Service Team at MV Audi provided superb service, from the drive-up greeting, to the appointment check-in, loaner arrangement, service follow-up, l The Service Team at MV Audi provided superb service, from the drive-up greeting, to the appointment check-in, loaner arrangement, service follow-up, loaner check-in, and auto return/service check-out...couldn’t have been handled better ! More

Very pleasant experience. Good follow through by dealership Had a tire blow out after only owning my new SQ5 for 9 days. John and team at the service center were OUTSTANDING. Very quick to help and were able t Had a tire blow out after only owning my new SQ5 for 9 days. John and team at the service center were OUTSTANDING. Very quick to help and were able to resolve by replacing the tire very quickly. A very positive experience. More

Okay service no phone call about checklist, no wash that was promised, had to remind them about my coupon (they kindly reworked my invoice) and about promised tire no phone call about checklist, no wash that was promised, had to remind them about my coupon (they kindly reworked my invoice) and about promised tire caps. They we kind but did not deliver quality service. More

Written price quotes are just fantasy with these guys Was looking for a used SQ5 with low miles. Test drove the car with Stacy Gordon from the Mission Viejo location on 12/8/18 to make sure I liked it, wh Was looking for a used SQ5 with low miles. Test drove the car with Stacy Gordon from the Mission Viejo location on 12/8/18 to make sure I liked it, which I did, and then started looking around for a slightly used SQ5 so I could stay within my budget. Got calls and texts from Stacy and Jennifer Rogers about possibly finding a new SQ5 for slightly more than I wanted to pay for used. I was interested and because it was the end of the year, they seemed to be trying to move the 18's so I gave them a chance. I literally gave them a list with the exact car I was looking for including color, inside and out, sport package, Prestige model, and Nappa leather interior. I was looking for slightly used, but Stacy said he could get the "EXACT"car I wanted NEW for a (Blank), price. It was more than I wanted to spend and I had to move things around and get my wife to agree with the increase to make it happen, so I spent the day doing that (12/11/18) and made it work. I responded later that night with, please call me, I wanted to start the deal. Never heard from Stacy, I guess he went home sick, Jennifer left a message letting me know. When Stacy did call the next day, I found out he hadn't done any research and had to "locate the car" which was surprising since he gave me a quoted price. When he did find one, it was now going to cost more because it had leather to which I was like, what? I had that on the list, but now it was going to cost me $1700 more than what he quoted me in writing the day before even though the Nappa leather is only a $1200 add on and IT WAS ON MY LIST!. I was really upset and told Stacy how I felt, he didn't have anything to say accept I was wrong and hadn't asked for leather (I have the emails to prove otherwise). Later that day, Jennifer called me and said Stacy made a mistake about the heads up display and that's why the car would cost more now (FYI all Prestige models come standard with heads up display). I think she mentioned 3 different reasons (excuses) why they couldn't do the deal now, all of which weren't true, as to why I had to pay the additional $1700, really crazy to listen to. I don't know, but this sure isn't the way you do business in 2018, people have choices and can see what the cars are going for, it's not rocket science. KEEP YOUR WORD and do what you said (I have your email quote in writing with exactly what you said) how hard is that? Isn't there some kind of rules about this in CA? BUYER BEWARE, they will try to bait and switch just to get you in to make a deal. I've contacted the Better Business Bureau in CA and filed a complaint. Never had an experience like this. Go somewhere else! More

Sales & Service Very accommodating service department and very low pressure sales staff. No need to go elsewhere. Service was able to do an oil change and servic Very accommodating service department and very low pressure sales staff. No need to go elsewhere. Service was able to do an oil change and service campaign modifications in thentimenitntook me to test drive a new vehicle. More

Excellent Prompt and excellent service and the advisor i asked for question , he demonstrated he knows what he is doing.and the other worker they are kind and r Prompt and excellent service and the advisor i asked for question , he demonstrated he knows what he is doing.and the other worker they are kind and ready to help you. More

Returned lease and purchased a new car Sales person and his manager were both excellent and very friendly no pressure of gimmicks very professional The process was smooth finance person w Sales person and his manager were both excellent and very friendly no pressure of gimmicks very professional The process was smooth finance person was efficient More