Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Mission Viejo
Mission Viejo, CA
481 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 481 reviews
August 16, 2019
Excellent service bought my Audi Q8 from Nikki. everyone here is very customer focused. from the sales to finance to service. Nikki helped me find the car i wante bought my Audi Q8 from Nikki. everyone here is very customer focused. from the sales to finance to service. Nikki helped me find the car i wanted with exactly the options I needed. I recommend this dealer to anyone looking for an Audi. More
by paksar
Employees Worked With
Nikki Lawson, Justin, Robert
August 16, 2019
Recall Service Superb service. Very patient and polite answered the questions about the parts and functions of the vehicle. I will definitely recommend our friends b Superb service. Very patient and polite answered the questions about the parts and functions of the vehicle. I will definitely recommend our friends buying Audi from your dealership. More
by fniu
Employees Worked With
Forgot
August 09, 2019
Audi service Did what they were suppose to and had the car ready on time. All the service employees were pleasant and professional in there appearance and performa Did what they were suppose to and had the car ready on time. All the service employees were pleasant and professional in there appearance and performance. More
by Dimecotrading
Employees Worked With
Monique Lineker
August 06, 2019
Car service Great service!! I appreciate the follow up communication while my car was being serviced. The Lyft service used to get me home was appreciated too. Great service!! I appreciate the follow up communication while my car was being serviced. The Lyft service used to get me home was appreciated too. More
by Slr
Employees Worked With
Javier
July 30, 2019
Fantastic Monique was great. She was very knowledgeable and friendly. The best service I have ever experienced. I would recommend it to all my friends and famil Monique was great. She was very knowledgeable and friendly. The best service I have ever experienced. I would recommend it to all my friends and family More
by Ximena
Employees Worked With
Monique
July 30, 2019
On time and with a smile All work was done as promised and in a shorter time than promised. Greg was great and answered all questions and concerns with a smile. All work was done as promised and in a shorter time than promised. Greg was great and answered all questions and concerns with a smile. More
by Quin40
Employees Worked With
Greg P.
July 27, 2019
4 new tires Everyone at Audi Mission Viejo was very helpful and professional when I got 4 new tires on my Audi Q5. Plus they cleaned my car too. Everyone at Audi Mission Viejo was very helpful and professional when I got 4 new tires on my Audi Q5. Plus they cleaned my car too. More
by Jhawkfrench
Employees Worked With
Greg Paszkiewicz Audi Mission Viejo
July 26, 2019
Damaged Front Passenger Seat after Service I just picked my car up from Audi Mission Viejo where it was serviced for several recalls as well as having the trim around the center console replace I just picked my car up from Audi Mission Viejo where it was serviced for several recalls as well as having the trim around the center console replaced - one of the recalls required replacement of a sensor pod in the front passenger seat. When I received the vehicle I immediately noticed that the leather on the front passenger seat was now hardened and damaged and brought it to the attention of my service adviser. John Hatcher the Service Manager later came out and said that there was no way that Audi Mission Viejo was responsible for the damage - even though they were the only ones in possession of the vehicle since I dropped it off. I understand mistakes sometimes happen but at least own up to them More
by OCILLINI
Employees Worked With
John Hatcher - Service Manager
July 26, 2019
NO HAZZLES - WHAT YOU SEE IS WHAT YOU PAY FOR During my purchase experience, sales person was adamant on no-hazzle buying. In other words, sales person would sit you down and open their website to During my purchase experience, sales person was adamant on no-hazzle buying. In other words, sales person would sit you down and open their website to show you about this purchasing option, so first impressions was “no negotiations”. Requested to have the rear windshield replaced. An aftermarket replacement, wrong size was placed. Rear cargo panel had broken tabs, all discovered during visit to a different Audi dealership. Audi of Mission Viejo ONLY has a good variety of vehicles, but lacks customer service and has a disappointing service department. Requested to have current license plate to be transferred (registered) to new vehicle after trade-in. Didn’t do what I had requested, instead registered car in California. This was not a great experience, I had to re-registered the vehicle to the state it needed to. More
by freddyparra
Employees Worked With
Chris (sales). Used Car Sales Manager,
July 23, 2019
worked with Roy Candanoza I worked with Roy Candanoza and was very impressed. Last time I was in for service with another person, I complained about an intermittent problem I I worked with Roy Candanoza and was very impressed. Last time I was in for service with another person, I complained about an intermittent problem I had with my Q3. I was told they couldn’t find the problem. This time Roy helped me. He was very patient and asked a lot of questions. Fortunately, his techs found the problem and fixed it. Needless to say, I am very happy! More
by Jane
Employees Worked With
Roy Candanoza
