Audi Mission Viejo

worst dealership experience Hello, My wife and I purchased a car from your dealership the other week and were recently sent an email and text message concerning customer service Hello, My wife and I purchased a car from your dealership the other week and were recently sent an email and text message concerning customer service and a review. The text mentioned I could respond with any questions and when I did, I received no response. So I am writing you now. Let me start by saying that my experience with your company was the worst of any dealership I’ve been to. I’ll explain. My wife and I live in downtown San Diego and went up to your dealership with the intent to look at some used Q5’s and if happy, purchase a vehicle. We had our checkbook with us for a down payment as well as our bank’s (USAA) financing letter. After looking and choosing a vehicle, we notified the salesman we were financing through our bank and were going to put a down a cash payment. I made it clear we weren’t interested in Audi’s financing as we prefer to work through our bank. I’ve done this with every car I’ve purchased without any issues. However, the salesman told us incorrectly the bank’s Dealer Fund Request was a pre-approval letter. This, despite the fact that it said “pre-approval” nowhere and literally in black and white letters said it was a funding request. After expressing my dismay, he went back to talk to his manager and told us we had 2 options: 1. We could take the vehicle then and if our bank’s Dealer Fund Request didn’t clear in 2 days we would be obligated to finance through Audi with Audi’s interest rate. Considering it was a holiday weekend that was absurd. 2. We could wait a few days for the funds to clear and then take possession of the car. When I asked why this was the policy I was given no legitimate answer. I called USAA and they were baffled as to why the salesman or the manager would think a Funding Request letter would be a pre-approval letter. As I was not going to finance through Audi, we said we’d wait. The salesman then told us he/the dealership would provide a Lyft for us to get back up to the dealership from San Diego. We specifically said it would be from San Diego and he said it would be no problem. While filling out the paperwork we once again specifically asked if my wife (as it is a joint loan) would need to sign anything and the salesman said no. He told us there was no need for her to sign anything. I took him at his word that he had some experience at his job and handling couples buying cars. We left without giving any money or expressing the amount that your dealership should be asking from USAA…yet were told we would pick the car up in a few days. I called the following day and after several attempts, got through to the finance manager. I’ll be honest, Tyler was the only bright light in this whole experience and the only one with any competence. I explained what happened and asked why we weren’t able to purchase the car and he didn’t know. He told me we should have been able to leave with it no problem and that you deal with USAA all the time. I mentioned the down payment and he was surprised to hear we were putting anything down. He was also surprised that my wife hadn’t signed anything as the joint loan holder. Your salesman and manager seemingly did EVERYTHING wrong with the paperwork and money. Consequently he said we could come pick it up that day if we wished, however my wife would have to come up again to sign documents as well. I called the salesman and told him what Tyler had told me. I let him know that he was mistaken with the contracts, my wife’s needed signatures and his incorrect assessment of our USAA funding request. He maintained that we had only 2 options…despite that the finance manager completely contradicted him. I requested the Lyft up to the dealership. I was told that the manager who handles the Lyft accounts wasn’t there and he couldn’t help. Really. I asked if he could get a hold of the manager and he said again it was his day off. Do your employees not have cell phones? Are they unreachable if they are not working? Even your managers? Is this how your business is run? All I heard is what he couldn’t do…and it was a lengthy list. Realizing the salesman was not going to help, I tried reaching the sales manager. They didn’t answer or return any phone call. However the salesman then calls me back asking why I was trying to get a hold of his manager. I told him, to TALK TO THE MANAGER. I’m looking for solutions and if your salesman doesn’t have the ability to fix a situation he created then I’ll find someone who can. THEN your salesman tells me he can’t get a Lyft because it’s too far away. Once again, NOT MY PROBLEM. When you tell your customers you’ll give them a ride up to purchase a vehicle that’s a promise you’ve made. It’s YOUR job to fix this, NOT mine. I asked about a reimbursement and he said he couldn’t do that either. Seriously, is this how your business is run? You’re in the customer service industry. I’m tired of hearing about what you can’t do. TELL ME WHAT YOU CAN DO! Fix the problems you’ve created and don’t ask me to fix them for you. I can’t tell you how many excuses I’ve heard from your dealership when you should’ve been telling me how you’re going to make this situation right. A situation YOU caused! So thank you for causing my 8-month pregnant wife to spend 3 hours on the road to sign papers she should’ve already signed to pick up a car we should’ve already had. Even when we arrived and gave the salesman over an hour’s notice, it STILL WASN’T READY! If you consider yourself to be a luxury dealership, then please ACT LIKE IT! When I purchased my Range Rover, the salesman drove 45 minutes to pick me up at my home so I could drive my vehicle home that day. You all wouldn’t even lift a finger to help me avoid my wife having to deal with this. It’s embarrassing on your part. More

Very friendly staff and excellent customer service, would highly recommend this dealership to anyone in the market looking for a new or used vehicle. Thanks Jon! highly recommend this dealership to anyone in the market looking for a new or used vehicle. Thanks Jon! More

I had my Audi A 4 serviced yesterday and everything was taken care of in less than 90 minutes. Denny took good care of all my service related questions. Steve took the time to answer my tire related questi taken care of in less than 90 minutes. Denny took good care of all my service related questions. Steve took the time to answer my tire related questions. They were both professional, knowledgeable and courteous. Excellent service similar to my past experiences! More

Do good work and have made the check in process much easier. Dealer maintenance is expensive but it comes w some extra peace of mind. easier. Dealer maintenance is expensive but it comes w some extra peace of mind. More

Repeated service failures--never again! On one occasion I drove home after service only to find that I had a flat tire due to a valve failure, even though a tire inspection had allegedly bee On one occasion I drove home after service only to find that I had a flat tire due to a valve failure, even though a tire inspection had allegedly been done. As a result I had to replace two expensive tires. On another occasion I had a coolant leak repaired and a few weeks later all the coolant had leaked out. Took it to another dealer who told me the thermostat housing had not been installed correctly. I was lucky that the engine wasn't ruined. More