Audi Mission Viejo

Earlier this year, I was planning to sell my Audi. However, I decided to keep the car for a while and began corresponding with Audi Mission Viejo to purchase an extended warranty before the original w However, I decided to keep the car for a while and began corresponding with Audi Mission Viejo to purchase an extended warranty before the original warranty expired. During the process, the new warranty price was raised twice, once by $2,000, claiming a misquote. I was informed they now sell an Audi Brand Platinum warranty, refundable at any time, covering 100% including rental and towing and that it would be included in the Audi national database. So in March 2024, I paid a significant amount and received the warranty contract. Forty-five days later, I brought my car in for service and was denied coverage for several items that should have been covered by the warranty, resulting in thousands of dollars in unexpected costs. After months of correspondence and investigation, I was informed by the warranty company that there was no warranty on file for my vehicle. When I contacted Audi Mission Viejo, I was told that the warranty had been canceled without my knowledge, leaving me with significant service expenses. Despite repeated requests, the finance manager at Audi Mission Viejo ignored my attempts to resolve the issue and refund the warranty that was never put into effect. After nearly two months of unresponsive communication, I escalated the matter to Audi Corporate. Shockingly, Audi Corporate claimed they had no involvement in dealership warranties and said their only recourse was to file a complaint with the dealership—something I could have done myself. The delays from Audi Corporate were equally frustrating. On multiple occasions, they requested basic information that had already been provided. At one point, they asked for my email address—while communicating with me via email. Despite continued follow-ups, Audi Corporate has still not contacted the dealership or resolved the issue, and my warranty refund remains unpaid seven months later. Given the lack of accountability from both the dealership and Audi Corporate, I have filed formal complaints with the California Attorney General’s Office, the Department of Consumer Affairs, and the Better Business Bureau, along with supporting evidence of all correspondence and warranty documents. I strongly urge anyone considering business with Audi Mission Viejo to proceed with caution. The dealership’s mishandling of warranties and the lack of support from Audi Corporate have been deeply disappointing. More

PIT OF SNAKES Today we picked up a reimbursement check for a NEW Audi Q5e that they sold us that was legally determined to be a LEMON. It took 10 WEEKS filled with LIES, DECEIT, GHOSTING, MISINFORMATION a for a NEW Audi Q5e that they sold us that was legally determined to be a LEMON. It took 10 WEEKS filled with LIES, DECEIT, GHOSTING, MISINFORMATION and DISRESPECT. They denied the car had a problem and they were going to let my wife a DEFECTIVE car on a long distance trip. Both AudI corporate, the dealer and the parent company, Unbeatable Automotive Group knew the new the car was defective and did everything in their power to wiggle out of ending up owning a BRICK. We had to fight tooth and nail to get an appropriate reimbursement, although we received nothing for the way that they treated us. I will never buy another car from Mission Viejo Audi or any dealership owned by the Unbeatable Automotive Group. I suggest you be very very careful. This is a PIT of SNAKES... top to bottom. More

Wow, what a shady bunch of low integrity dealer operators these people are. Was trying to buy a used Audi S5 Convertible, working with Shane Segal over text, email and phone. We agreed to a deal and locked d these people are. Was trying to buy a used Audi S5 Convertible, working with Shane Segal over text, email and phone. We agreed to a deal and locked down price and terms and I booked flight in to pick up the car. (Have homes in North Cal & AZ). Had Certified check cut at my bank and ready to FedX to them (again, as agreed) and then received text message that they sold the car to someone else! This after receiving a congratulation video about buying the car and speaking directly with their sales consultant. He blames me getting screwed on his management (Eric Hunter) but I blame their overall lack of integrity as an organization. The fish usually rots from the head down. My advice?? Take your money and business elsewhere..... In my experience, Audi of Mission Viejo lies and will not keep their word, even after a deal/contract is agreed. Go to another dealership, buy BMW or another brand. Consumer reports Audi terrible in terms of repairs and costs to maintain. Car Salesman, Dog catchers & politicians are typically low integrity.....these guys are worse. More

I bought my Audi S3 for service in order to fix a recall on the car, the passenger airbag didn't work. Audi called me in order to schedule an appointment and get the airbag fixed, since I bought the car fro on the car, the passenger airbag didn't work. Audi called me in order to schedule an appointment and get the airbag fixed, since I bought the car from them with the recall at the time of purchase a few years earlier. I had to take a day off at work and drive down to Mission Vejo from LA. I was told the service would have taken the whole day, so I planned on spending the day in Mission Vejo with the courtesy car. Instead, as I dropped the car, they told me it would have been ready in a few days. Bummer. In the end, I picked up the car after 2 days, drove back to LA, and realized the nothing was done on my car. The passenger airbag is still not working and the alert light is still on. A waste of time, money on gas and beyond. On top of that, since I was there for the service, I thought it was a good idea to have a copy of the only key I had done by Audi. (yes, when they sold me the car I only received one copy). I was told I had to pay $480 for the key, which I paid right away, and expecting to have the key done at the same time the service was done. Once I picked up the car, the key was ready. They asked me an additional $280 for the key. When I asked why I wasn't told about this additional $280 to begin with, I was blasted with stupid excuses, such as - the $280 are for the key batteries and programming. I would have much appreciated transparency and professionalism. Not at this dealership. More

I purchased a car in July and 3 weeks later I had major issues with the Ac system that required thousands of dollars in repair. After reaching out to the dealership, I was completely ignored. They have not issues with the Ac system that required thousands of dollars in repair. After reaching out to the dealership, I was completely ignored. They have not taken any accountability and will not even have a discussion with me or return my phone calls. I highly recommend looking elsewhere to purchase new or used vehicles and will not be buying from this dealership again. More

I purchased my car 6 months ago in Cash and I still haven’t received my title and they wont call me back, they just blame Audi directly. WORST experience, entitled chauvinistic attitudes, specifically haven’t received my title and they wont call me back, they just blame Audi directly. WORST experience, entitled chauvinistic attitudes, specifically the “General Manager”. More

Had a really bad experience with the service element of this organization. My Q5 shut down suddenly on a busy road. I had to have AAA tow it to MV Audi and the technicians did nothing to help the tow truck this organization. My Q5 shut down suddenly on a busy road. I had to have AAA tow it to MV Audi and the technicians did nothing to help the tow truck so my car was damaged being unloaded. Audi didn't notify me of the damage for 24 hours. They had my car for two full days without completing any diagnostic work. Eventually I went in and sat down with the Managing Partner, who offered a lot of excuses. I would up having my vehicle towed to Fletcher Jones. More

Bypass this Audi Mission Viejo. Worst of the worst for purchasing, service and repairs. Every car has an astronomical dealer userous up-charges designed to stick to anyone consideri Worst of the worst for purchasing, service and repairs. Every car has an astronomical dealer userous up-charges designed to stick to anyone considering buying, servicing or repairing an Audi. More

This review is strictly for the car buying side of the process. I dealt with Big Jon Tiplea and to say it was a pleasure is an understatement. I was looking for a specific vehicle for my wife and to put i process. I dealt with Big Jon Tiplea and to say it was a pleasure is an understatement. I was looking for a specific vehicle for my wife and to put it mildly, it was like trying to find a unicorn. Luckily, Audi Mission Viejo had that unicorn. After texting and e-mailing with John he gave me a good deal that I was happy with. Due to work and home life I don't have a lot of time to deal with games and the normal dealer xx. Jon understood that and made things happen so that I got the deal I was happy with. I arrived at the dealership very late on a Monday around 7:45pm. He showed me the vehicle, we negotiated a price for my trade in and got all the paperwork done by a little after 9pm. He handled every curve ball I threw at him and more. He even went out of his way to get my wife on the vehicle also so that I could have her on the title. I really can't say enough good things about Jon. He was honest, straight forward, helpful, and caring. Everything most car salesman's are not! It was nice to see that the dealer management supported their salesman also. Keep up the great work Big Jon! If anybody is looking for an Audi please give him a call, 714-606-6943. More