Audi Minneapolis

Service Recall - Failure Earlier this year I received a recall notice for my 2017 Audi A4 stating that the metal trim pieces on the door speakers can come loose and cut people Earlier this year I received a recall notice for my 2017 Audi A4 stating that the metal trim pieces on the door speakers can come loose and cut people, due to the sharpness of the pieces. I decided to wait and have this work performed once it was time for my 20K service. Fast forward to the morning I dropped my car off at Audi Minneapolis several weeks back. The car was registered in their system at 8:02am and let’s be real, they didn’t start working on it that quickly. Never the less, the car was complete at 9:47am. This all seems quite fast to me, but what do I know? Everything seemed fine for a couple weeks until one day I go to get out of my car and to my surprise my leg is cut by something and my dress pants are snagged. I look down and what do I see? A trim piece that is peeling away from the door and sticking out to stab people. I check the other doors and two more of them are in the same condition. I first attempted contact to Audi Minneapolis, but apparently it was of no concern to them and there is no response. I then contact Audi USA which was quite responsive. Even after a second attempt to contact Audi Minneapolis they still couldn’t respond to me. This was funny because the gentleman I was working with at Audi USA told me that they HAD received my emails, I guess they just choose to not reach out. Once they finally did, it was too little too late. Fortunately, we have three options for Audi dealers in the metro area and I ended up going to Audi Richfield (not owned my Carousel Motor Group), which was a great experience. I will certainly never step foot in Audi Minneapolis again, nor will my girlfriend who also owns an A4 and is new car shopping (previously at Audi Minneapolis). Furthermore, I am not sure how I feel about the Carousel Motor Group, if this experience reflects the level of service or concern they show when they not only completely fail at providing a service, but cause injury to a person and there isn’t even a hint of an apology from them. Going back to how quickly the work was performed, that alone may not have been cause for concern, but knowing now that they didn’t perform the recall work properly, I do question all the other work they did do. Can I trust the 20K service work was performed? What short-cuts were taken? We put a lot of trust in dealerships as we never really see proof of maintenance work completed. Overall, I don’t like to be ‘that guy’, but this has soured me on Audi in general and when my lease is up next June, I can’t see myself getting another Audi. Was my injury life-threatening, no. But, I would expect the smallest level of concern from a ‘luxury’ brand. More

My first Audi I have been buying new cars for more years than I wish to count. Working with Richard Busker on getting the Car I wanted was by far the best experien I have been buying new cars for more years than I wish to count. Working with Richard Busker on getting the Car I wanted was by far the best experience I've had in this endeavor. I certainly would be happy to recommend this dealership in general and Richard in particular to anyone in the market for a great auto at a reasonable price, More

The Best Car Buying Experience I Have Ever Had This is a no hassle, no games played car buying experience. Bought a 2017 Lexus RX350 and Richard Busker was great to work with. I had been looking This is a no hassle, no games played car buying experience. Bought a 2017 Lexus RX350 and Richard Busker was great to work with. I had been looking for a while at this type of vehicle and test drove a couple at other dealerships. Audi Minneapolis had the best price by far and it was a no nonsense buying experience. All professionally done. It was worth my drive from Duluth to get my vehicle here. I highly recommend Audi Minneapolis and Richard to anyone who is in the market for a vehicle. More

Memorial weekend, Toyota Camry Audi Minneapolis is wonderful. I highly recommend this place to anyone looking to buy a car (or first car like me). Neal Sims is awesome. He made buyi Audi Minneapolis is wonderful. I highly recommend this place to anyone looking to buy a car (or first car like me). Neal Sims is awesome. He made buying my first car as smooth as possible, and less stressful. He knows his stuff. The staff in general at Audi Minneapolis are very nice and friendly as well. Dan the finance manager, was also great. He explained things very well to me to make sure I understood what was going on throughout the process. Thanks again Neal and Dan! My car is awesome! :) More

David Falkman David is the consummate professional. He is exceedingly helpful and good at what he does. I have leased three Audi’s through him and can’t recommend h David is the consummate professional. He is exceedingly helpful and good at what he does. I have leased three Audi’s through him and can’t recommend him enough. More

Fast and Serviced Right I walked in and met Mark Landy, a day later I drove off in a gently used "17 Q7. On the ride home I discovered the passenger side vanity mirror was sh I walked in and met Mark Landy, a day later I drove off in a gently used "17 Q7. On the ride home I discovered the passenger side vanity mirror was shattered and without pause he scheduled to have it replaced the next week at no charge. Easy sales process and solid customer support. Thanks Mark! More

Exceptional experience at Audi Minneapolis Chris Cohen was awesome in helping me find the car I wanted. His professionalism and his knowledge of each Audi I was considering was amazing and mad Chris Cohen was awesome in helping me find the car I wanted. His professionalism and his knowledge of each Audi I was considering was amazing and made my decision an easy one. More

Nothing but the Best Nothing but awesome things to say about the sales team here. They really took care of me and hooked me up with a great deal on a new 2018 S4. Chris Co Nothing but awesome things to say about the sales team here. They really took care of me and hooked me up with a great deal on a new 2018 S4. Chris Cohen in particular made sure we got everything worked out and done. Couldn't be happier or recommend these guys more! More

Wonderful Experience This was the most pleasant car buying experience I have had. Kevin was wonderful to work with. He provided me with all the information I asked for a This was the most pleasant car buying experience I have had. Kevin was wonderful to work with. He provided me with all the information I asked for and was very patient as I made my decision. Kevin went above and beyond to ensure I was satisfied with my purchase. When I went to pick up my car, it took 15 minutes, not the 2 hours I have experienced in the past. This was because of the transparency upfront, no surprises. Highly recommend this dealership. More

Great Dealer Experience I recently purchased a 2018 Audi Q5 from Audi of Minneapolis. My experience with both the dealership and my sales associate Chris Cohen was top notch I recently purchased a 2018 Audi Q5 from Audi of Minneapolis. My experience with both the dealership and my sales associate Chris Cohen was top notch. Very happy with the process and the car. More