Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
421 Reviews of Audi Millburn - Service Center
Sort by
August 12, 2013
Came in for my 5K maintenance and received nothing but red carpet service!. From the moment you pull up you are greeted and taken care of. Robert Velasquez and the service staff at DCH Audi were professio red carpet service!. From the moment you pull up you are greeted and taken care of. Robert Velasquez and the service staff at DCH Audi were professional, knowledgeable and accomodating. My 7yr old son felt right at home and was even given a little momento of his visit. All concerns and questions relayed were addressed leaving no doubt in my mind Robert knows Audi's. You get what you pay for and with a passion for Audi's the team at DCH I feel my car is in the best hands possible!. More
by RayAnthony
Employees Worked With
Robert Velasquez
March 11, 2013
Dave in service was a great help. He was very communicative while my car was in the dealer getting serviced. He recommended the best plan for how I should keep my car serviced to keep it reliable communicative while my car was in the dealer getting serviced. He recommended the best plan for how I should keep my car serviced to keep it reliable as possible. Leo in sales was also a great help in the process of my car purchase. More
by JackAbramowitz
Employees Worked With
Dave
June 19, 2012
Took my vehicle in for service and had a wonderful experience. My service advisor was not only very friendly but kept me informed of what was happening with my vehicle every step of the way. I would r experience. My service advisor was not only very friendly but kept me informed of what was happening with my vehicle every step of the way. I would recommend this service department to all my friends and family. More
by dcascello
Employees Worked With
Robert Velazquez
June 12, 2012
Recently it cost me $640 to replace the valve cover gasket on my A4 after only 6,946 miles and 17 months which was installed by DCH. I made an appointment with DCH to have the work inspected and I lef gasket on my A4 after only 6,946 miles and 17 months which was installed by DCH. I made an appointment with DCH to have the work inspected and I left a message with the manager asking for the inspection fee to be waived (over $100). Since Alan didn't call me back I cancelled the appointment and left another message which was not returned. Since the manager did not return my calls I made a claim with Audi USA and went back and forth with them but ended up paying to have the work redone at VW. Months later Alan finally called me since Audi forced him to but he lied to me and Audi saying that he returns all his calls and tried to contact me several times contrary to my phone bill. Now that I have had repairs done at KMD tuning and Douglas VW I feel foolish for having paid DCH’s wild prices, especially after being lied to by their Manager. More
by rschilare
Employees Worked With
Alan (Manager)
March 12, 2012
From my salesman to service, and everyone in between, the staff is professional, knowledgeable and willing to help in every way possible. My concerns are always addressed, and I am pleased with the genuine staff is professional, knowledgeable and willing to help in every way possible. My concerns are always addressed, and I am pleased with the genuine response of wanting to help. Some people treat their livelihood as a job and others take it to the next level, because they like what they do. I treat my customers, as I want to be treated, and the payback is at DCH. More
by mikesaudi
Employees Worked With
4
February 28, 2012
Extremely happy - Outstanding Service!! Was able to Extremely happy - Outstanding Service!! Was able to get a same day appointment and a loaner. Miguel stayed late to finish the work on the car so I Extremely happy - Outstanding Service!! Was able to get a same day appointment and a loaner. Miguel stayed late to finish the work on the car so I can have it the same day... I Highly recommend this dealership. More
by adminus
Employees Worked With
David Mizera
February 26, 2012
I had a problem with my A5 that I or other dealers could not figure it out and I heard from a friend that they were the best and so I decided to go there and they were all very helpful and found my problem not figure it out and I heard from a friend that they were the best and so I decided to go there and they were all very helpful and found my problem right away. I would highly. Recommend this dealer. More
by MM1716
Employees Worked With
Alan and Robert
February 02, 2012
I recently brought my 2005 A6 to DCH Audi for service. With 209k miles on the car, wear and tear was beginning to take its' toll. After seeing that maintenance was going to be a continuing issue, I decide With 209k miles on the car, wear and tear was beginning to take its' toll. After seeing that maintenance was going to be a continuing issue, I decided to speak with a salesman about a new car. I met with Joe Sasso who took me for a test ride in a new A6. After returning to the dealership, we discussed what options would fit the kind of driving that I do along with what new technologies the 2012 A6 edition offered. My last few visits to the service department involved some extensive work. The repairs were done in an efficient manner and I didn't have to bring the car back. Once a problem was resolved, the problem was resolve. The price was fair and the repairs were completed timely. Unfortunately, service visits were becoming more frequent. One of the difficulties I've always had with salesmen is that they tend to know less about their product than the customer they're trying to sell. Joe Sasso knows his product and made me feel comfortable with his option recommendations. In addition, he made sure that the pricing included all of the incentives that I was entitled to. This is my third A6 purchase and the third Audi dealership that I'm purchasing from. The others will remain nameless at this point but suffice it to say, each of the others had serious defects on, both, the service and sales side. I have no reservations about recommending DCH Audi of Maplewood to anyone in the market for quality car. More
by lavla
Employees Worked With
Luciano (Service, Svc. Mgr.-Alan Palma), Joe Sasso (Sales)
August 04, 2011
They are wonderful. Everytime I am there for service, they are extremely professional and at the same time, treat me like family. Also, the building and office space is ammuculate....including the ladie they are extremely professional and at the same time, treat me like family. Also, the building and office space is ammuculate....including the ladies room bathroom. That is very important to me as I wait for my car. They have an incredible team at this dealership. More
by waterway
Employees Worked With
Mariana Rapo & Alan Palma
August 02, 2011
Very good service and informative. The elasing option is very good. Staffs are very helpful and frinedly. I really would recommend this dealer and Audi car. very good. Staffs are very helpful and frinedly. I really would recommend this dealer and Audi car. More
by rriyadi
Employees Worked With
5
