Audi Millburn - Service Center

Service With A Smile Xenia is the most friendly service rep I have ever dealt with. She delivers on her promises. Status update calls are made. She is on top of your se Xenia is the most friendly service rep I have ever dealt with. She delivers on her promises. Status update calls are made. She is on top of your service appointment from the beginning to the end. She truly loves doing her job. DCH is lucky to have her. Service manager was very helpful in working out details of my service requirement so that he and I were both happy. They treat you well at DCH. More

Great Service Just had my first service at DCH and it was exceptional. While there I ask Tarik for a refresher course in using the MMI system and he was terrific. Just had my first service at DCH and it was exceptional. While there I ask Tarik for a refresher course in using the MMI system and he was terrific. He fully explained and made sure I understood everything available on my new Audi. Thanks DCH! More

Very helpful staff. Sharing a great experience at this Audi dealership. From sales, to ordering a special part, and the helpful service from Miguel in Service who insta Sharing a great experience at this Audi dealership. From sales, to ordering a special part, and the helpful service from Miguel in Service who installed my roof rack bars. This Audi dealership is a top notch facility. More

Wonderfully responsive and competent My new 2014 A6 Turbo Diesel was less than 20 miles from its 15,000 service which required refilling a diesel fuel supplement---without this emmissio My new 2014 A6 Turbo Diesel was less than 20 miles from its 15,000 service which required refilling a diesel fuel supplement---without this emmissions control supplement being serviced I learned the car would not start. I had a service appointment at another dealership closer to home the following week. I found myself on a late Friday evening while on a business appointment over 40 miles from home ---then noticed the mileage limit was about to be exceeded. Service Manager Alan Palma and the DCH Millburn Audi service department were ending its day near 6PM. I stopped in, not expecting they could address it on such short notice-----they exceeded my expectations---they reveiwed my situation immediately and addressed the issue which took them about a half hour. Alan and his staff were wonderfully responsive, kind, informative and with expert handling they help me avoid being stranded. More

Everyone at this dealer / service center is always professional and helpful but most importantly, they are efficient and extremely courteous!!!!! They will always accommodate me regardless of time of professional and helpful but most importantly, they are efficient and extremely courteous!!!!! They will always accommodate me regardless of time of day --- A true enjoyable experience getting my car serviced! More

The Sirius radio did not work. Without an appointment I visited the dealer and they immediately took a look at the problem. Miguel called Sirius and spent 30 minutes working with Sirius to solve the proble visited the dealer and they immediately took a look at the problem. Miguel called Sirius and spent 30 minutes working with Sirius to solve the problem, all for no charge. More

I had been looking around for an Audi dealer to perform the first 5,000mi service on my brand new 2013 Audi S6. I had heard some bad things about the service department at the dealership I bought the car the first 5,000mi service on my brand new 2013 Audi S6. I had heard some bad things about the service department at the dealership I bought the car from, so I wasn't going there for sure. After looking at all of the dealers in NJ, and their ratings on this site and others, I decided to give a few of them a call. When Robert answered the phone at DCH Audi in Millburn, I immediately knew I had found the right place – despite the fact that it was 30 miles away from me. He acknowledged that I was not asking for too much, ensured me that they do take care of vehicles as if they were their own, and promised to give my car the special treatment I was asking for - all without making me feel like I was wasting his time on the phone, or that I was a quack! Now, just a little background on myself. I have been a car nut my whole life. I do all of my own maintenance and out of warranty repairs, I keep my paint meticulously clean with a rigorous self-washing and detailing procedure, and I don't even let valet parking guys drive my cars! So, it was going to be hard to find someone who understood my level of concern about my vehicle. Robert at DCH Audi was that person! So, I scheduled an appointment, which he graciously offered me a loaner, and was at DCH Audi within 1 week of my phone call. Let me just say that I wish my bedroom was as clean as the service shop at DCH Audi! Every lift had a car on it, every person was working. I was greated immediately when I entered the dealership, and made my way back to the service department where I introduced myself to Robert. He remembered our conversation from a week ago (without me saying anything other than my name) and called over the shop foreman to go over the work to be done to my vehicle (Audi Recommended vehicle updates and first service). I was confident that all of the work that was supposed to be done was going to be done (I had been following the Audi service bulletins and knew what needed to be done), and that it was going to be done with the same care as if I were to do it myself. Then my loaner car pulls up. It's a brand new A6! Seriously, less than 200 miles on it. When I bought my S6 it had about 200 miles on it! I couldn't be happier. And, since it was an A6, I was very familiar with the controls and everything so it was less painful to hand over my baby. Next morning I get a call that the work was done and drove back to pick up my car. I had asked them not to wash my car (remember the rigorous self-washing and detailing procedure LOL), so they didn’t, which actually made me happy as well. I got the same friendly attitudes as before from everyone, and my car was pulled up within 3 minutes of my arrival, and off I went. Before I left the lot, I popped my hood to make sure everything looked good, and my critical eye couldn’t find one fingerprint, one smudge of grease, or anything out of the ordinary at all. That’s what was promised, and that’s what I got. A day or two later, I pop my hood (which I regularly do to admire the 4.0 TFSI engine in the S6), and I notice the coolant in the expansion tank was a tad below the low line. During my service, they had replaced the coolant thermostat which meant the system would need to be refilled and bled. Often times, despite a proper bleeding, air will still work its way out of the system and the level will drop a bit more as the vehicle is driven. I didn’t have any Audi specific coolant so I started looking online to purchase some as I didn’t want to drive back to the dealer just to have my car topped off. I emailed Robert asking for suggestions and he just wanted to know my address so he could send me a Liter of the Audi coolant! Now that really is going above and beyond in my opinion… I couldn’t be happier. More

I went to this dealership due to a flat tire on my new Audi Q5, which was purchased 5 months ago. As I thought the repair at the dealership could be expensive, I tried some local and chain auto repair sto Audi Q5, which was purchased 5 months ago. As I thought the repair at the dealership could be expensive, I tried some local and chain auto repair stores first. However, they said the cut was too large to fix and they don't have the stock of the same tires to replace, I decided to purchase new tires at DCH Millburn Audi. Robert Velasquez greeted me very friendly, and instead of taking me to purchase new tires (they did have in stock as I checked with the parts department), he insisted on checking whether it is fixable. Fortunately, the tire was fixed in a very professional way. And more important, it is free! I also get the tire rotations, tire pressure adjustment and car wash, all finished in about 30 minutes and all for free!!! It did surprise me a lot and I tried to give him $20 as tip, but Robert didn't accept. What could I say for such excellent service with no charge at all, which could easily cost me several hundreds of dollars somewhere else? Robert was very nice and friendly. The waiting area is also great, very nice sofa and coffee, cookies, and super fast wifi and even desktop computers for customers to use. BTW, the car purchase process was also very pleasant with Joe Sasso. I was just too lazy to write a review at that time. More