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Audi Millburn

Maplewood, NJ

4.8
1,038 Reviews
Audi NJ location, DCH Millburn Audi, an award winning Audi dealer in New Jersey, is conveniently located in Maplewood, NJ, just minutes from the Garden State Parkway and Interstates 78, 280, and 287. We are a proud member of DCH Auto Group, a network of award-winning car dealerships in metropolitan New Jersey, New York, Connecticut and southern California.
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2211 Millburn Ave

Maplewood, NJ

07040

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Showing 1,038 reviews

June 12, 2012

Recently it cost me $640 to replace the valve cover gasket on my A4 after only 6,946 miles and 17 months which was installed by DCH. I made an appointment with DCH to have the work inspected and I lef More

by rschilare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan (Manager)
Jun 19, 2012 -

Audi Millburn responded

My name is Alan Palma, Service Manager at DCH Millburn Audi. After our phone conversation, I am Very sorry to hear you feel that I have ignored your phone calls. I am here to help clients not ignore or send them away and I return all calls as soon as possible and I am also available to be contacted by email. My staff and I work diligently every day to delight our clients as any successful business should. I find your situation unusual because if someone has a concern with our workmanship they either contact the receptionist or anyone of the service staff. They are all trained to assist clients in most every situations but if for any reason they can’t they then turn it over to a member of the management staff. I am always available unless my schedule prohibits it. I can assure you, had I received your phone messages at any time I would have returned the call the minute I was available. In regards to the service work you speak of, all our work is covered by an industry standard warranty for 12 months or 12,000 miles whichever occurs first which also is backed by the parts manufacturer. After reviewing your vehicle history I see we in fact replaced a fuel pump and filter with a genuine Audi Part which carries a 12month/12000 mile warranty on October 24,2005 while your vehicle was still under your no cost manufacturer’s warranty. I’m not sure when the filter actually failed after our installation but if you have a receipt I may be able to provide some assistance if the part was still under any type of warranty. As for the Valve cover gasket that you had replaced on October 29th,2010 that part also carried a 12 month /12000milewarranty and would be honored by any Audi dealer during that warranty period. According to our records, after you noticed a leak you chose to go somewhere else to have it diagnosed. Once you knew it was a faulty valve cover gasket again that needed to be replaced, we would have gladly repaired it under the guidelines of the warranty had you brought the car to us to be serviced. Again if you have paid receipts for those repairs please feel free to stop by and I will review them with you to see if there something I can do for you. My direct line is 973-821-2003 and my email is apalma@dchusa.com. I hope we can resolve your issues once we review all your concerns.

May 29, 2012

john is very nice he was real down to earth i would do business with him again and i do recomend him very highly he is a very respectful . More

by nugget12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john f
April 23, 2012

I am an out of state buyer and had been looking for the right car for a couple of months. I finally found it at DCH and contacted John Fitzgerald. He was very easy to work with and we were quickly able t More

by aaronblk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fitzgerald
April 14, 2012

If anyone wants to lease or buy an audi ask for Joe Sasso. This is my fifth audi I have purchased from him. I deal with him because he is an exceptionally talented car sales professional with the know More

by jordan 45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sasso
April 09, 2012

Great Service, Leo took the time to find the car I wanted and had it shipped to the dealer. Everything from start to finish was top notch. This is my third car from DCH and overtime my expectations have been More

by dubaudifan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Yam
April 04, 2012

I was shopping for an Audi for about 3 weeks in the month of march having gone to several other dealers in North-Central NJ. Finally i met Don Kim of DCH. in comparison, none of the other dealers took the ti More

by m.palumbo99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
don kim
April 02, 2012

I was in the market for an SUV but when I test drove the Certified Pre Owned 2009, A4, 3.2 L quattro I was impressed. Jake Aslander, sales specialist, made my car purchansing experience smooth with no stres More

by santisimo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Auslander
April 01, 2012

Leo Yam was an absolute delight to work with. I was expecting the typical haggling but Leo made the entire experience very pleasant. If you are in the market for an Audi i definitely recommend everyone More

by jatmobile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Yam
March 31, 2012

I've had good buying experience buying from dealerships that aren't located in the main strip of some random Highway in NJ. DCH Millburn Audi was no different. This place is pretty much no frills, cut the More

by four32i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Auslander
March 31, 2012

My wife and I were in the market for an Audi Q7. I would definitely recommend this dealer and especially Don Kim. Don was extremely professional and gave us a great price on the car and even gave us a very More

by will822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Kim
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