Audi Millburn

Fraudulent, Unethical Business Practices 3/16/16: During a regular 15,000 mile service, they told me I had to replace 3 tires which were missing chunks and were structurally unsound at a quot 3/16/16: During a regular 15,000 mile service, they told me I had to replace 3 tires which were missing chunks and were structurally unsound at a quoted price of $271/tire. Although I leased car from them, they didn't remind me of the Road Hazard Deluxe Tire Coverage I purchased at a cost of $961 at the outset of the lease. that night I remembered the insurance and called them on 3/17 to tell them I had the insurance and I would be filing a claim with the insurance company. They told me that I couldn't call the insurance company, the process was that I had to bring the car back to them, they call the insurance co., the adjusted comes to the dealer to inspect the car, the dealer and the adjuster together decide if the damage is covered and they notify me of their decision. without thinking, I made an appointment for 3/23 to bring the car back to the dealer. They told me it could take up to 2 days to get the adjuster to look at the tires so I'd need a loaner. I was very uncomfortable with Audi's insistence that I had to bring the car back to them, and the dealer is also inconvenient to my home and office. However, I followed their instructions and brought the car back to them on 3/23. I asked a 2nd service advisor why I had to bring the car to them to process the insurance claim and she told me she'd check why but that was the procedure. When arriving at my office later that morning, I called the insurance company myself which confirmed that ANY authorized repair shop could have processed the claim, there was no need to bring the car to DCH Audi. DCH lied to me, didn't remind me of my tire insurance and had me go far out of my way in rush hour traffic so that they could sell me 3 new tires. Do not bring your car here unless you like being ripped off. More

Great experience with Joe Sasso! My father has leased 5 cars through Joe and this was my first! He is friendly and knowledgeable and worked hard to get me into my first Audi. Thanks J My father has leased 5 cars through Joe and this was my first! He is friendly and knowledgeable and worked hard to get me into my first Audi. Thanks Joe, thanks DCH! More

Joe Sasso = Customer Satisfaction!!! Recently leased my 3rd Audi but my first one from DCH Millburn Audi. Can honestly say this was the best car buying experience I have had to date. Ha Recently leased my 3rd Audi but my first one from DCH Millburn Audi. Can honestly say this was the best car buying experience I have had to date. Had the pleasure of working with Joe Sasso whose only goal is to ensure customer satisfaction and overall happiness. Joe worked to find the absolute best option for me. Would absolutely return to DCH and have already referred someone. More

Painless buying process and amazing service I bought a car here from a long distance - never saw the car, but trusted the Audi Certified status and Carfax history. Jake Auslander made the buyin I bought a car here from a long distance - never saw the car, but trusted the Audi Certified status and Carfax history. Jake Auslander made the buying process easy, painless and his communication and integrity were of high standard. I have purchased Audi's for over 20 years, and this was by far the best, most easy transaction I have ever encountered with an Audi Dealership (or any dealership for that matter). I would highly recommend DCH Millburn Audi and Jake Auslander! More

Joe Sasso is the best! I just renewed my second lease with Joe Sasso for a new Audi and the experience was the smoothest ever! Joe took care of almost everything before our I just renewed my second lease with Joe Sasso for a new Audi and the experience was the smoothest ever! Joe took care of almost everything before our appointment. He was very involved in making sure I got the exact car I wanted. He made sure insurance was ready to go. He made sure the car accessories were all ready. Joe is a pleasure to work with and is simply the best. I highly recommend him and should you go to this dealership, INSIST ON WORKING WITH JOE SASSO! More

Joe Sasso and DCH-all i can say is WOW!!!! My experience with Joe Sasso was extraordinary. I cannot explain how seamless the buying process was. I wish every car buying experience was this ea My experience with Joe Sasso was extraordinary. I cannot explain how seamless the buying process was. I wish every car buying experience was this easy. There was no pressure and he was exceptionally upfront with pricing. Joe was extremely professional and organized...I walked in on a Monday evening at 7pm and picked up my new Q7 on Wednesday without any hiccups. I would definitely recommend working with Joe! More

DCH has been great I just picked up my fourth Audi from DCH. I've explored other brands and dealers and keep coming back to Audi and DCH even though they are not the cl I just picked up my fourth Audi from DCH. I've explored other brands and dealers and keep coming back to Audi and DCH even though they are not the closest to my house. My dealer has been Leo Yam for the last 3 cars purchased and I will keep going back to him. He's very no-nonsense and has really gone out of his way to ensure I've been satisfied. I love cars and do a lot of research when I buy them. Leo's one of the few dealers I've dealt with that really knows his stuff and doesn't make stuff up as he goes along. I really have nothing but positive things to say about DCH and Leo Yam. More

Great experience Loved my Audi. Joe Sasso was great to work with on getting my new A6. Professional, organized, efficient and most helpful. I wish every purchase ex Loved my Audi. Joe Sasso was great to work with on getting my new A6. Professional, organized, efficient and most helpful. I wish every purchase experience was this good. I would highly recommend woking with Joe. More

Leo Yam and DCH Team - Exceptional Service I'm not one to write reviews but my experiences with Leo and DCH have been so exceptional that I felt compelled. Leo is a smart, straightforward guy t I'm not one to write reviews but my experiences with Leo and DCH have been so exceptional that I felt compelled. Leo is a smart, straightforward guy that went above and beyond to ensure that I got the car that was right for me. He was upfront about pricing, knew everything about the car and took the time to address all my questions. Leo and the entire DCH team are fantastic. More