Audi Millburn

Joe Sasso- Great Experience I am on my 5th Audi from Joe and had nothing but the best experience. You can expect care and honesty with Joe. That is why I keep going back! I am on my 5th Audi from Joe and had nothing but the best experience. You can expect care and honesty with Joe. That is why I keep going back! More

Be Very Careful with JOE SASSO as your salesman at DCH AUDI I have had 2 horrible experiences at this dealership. The first was 4 years ago when the service dept tried to bully me into paying for a new motor in I have had 2 horrible experiences at this dealership. The first was 4 years ago when the service dept tried to bully me into paying for a new motor in my A-5 because of low oil. It turns out that the 2.0 engine has had major issues with high consumption of oil. Once I learned of the ongoing problem and class action law suit I confronted them and they happily agreed to replace the engine. Then they said we want to put you in a new car for your troubles. When I went to pick up the new car they tried to bully $2000.00 out of me for "inception fees". I was told I would be paying the same monthly price. I was never told that I would be paying an upfront fee as if it was a new lease. Unbelievable. Last month I decided to lease a new A-4 so I went back to see Joe Sasso and worked out the lease terms. When I went back to see the car which they got from another dealership, it was filthy. The exterior looked like the car had been sitting under a pine tree forest for years. Every inch of it was covered in sapp and pine needles. The interior had fried chicken crumbs in the passenger compartment, an empty Red Bull can sideways in the door pocket and a half empty hot tea cup with a hanging tea bag in the door pocket also. When I showed Joe Sasso he could care less. I told him that we don't eat in our cars and I wasn't thrilled to see that someone has done so in this new car. He basically laughed at my son and I. We then noticed that one of the front headlights had condensation in the cover. When I pointed that out to Joe Sasso he said "Oh. all Audi's do that...they can't fix that problem" Then he had a service adviser join in our conversation and the two of them proceeded to banter about the issue. The service adviser actually stood by Joe Sasso and said, " sure wish Audi would let me fix these because I would be a rich man with all the work I could get. Every Audi has this condensation issue". I was in shock. I looked at Joe Sasso and said you must be kidding me. You are actually going to tell me that every Audi has a condensation issue with its' front headlights and Audi knows about it and won't let you fix it? They both stood there and said yup. I truly felt like I was being punked and on candid camera. I have 5 cars and have purchased or leased over 25 cars in my lifetime so far. I felt completely disrespected and could not believe that these two morons were actually treating my son and I this way. There was no understanding that I wasn't happy that a delivery person had a full blown fried chicken picnic in my brand new car nor was there any concern that I was being told a bunch of xx about the condensation. I will NEVER purchase a car from this dealership and will be sure that none of my family or friends do either. Joe Sasso is a schmuck and the service adviser is an idiot. BE CAREFULL AT DCH AUDI IN MILLBURN. THEY MUST THINK THAT WE ARE ALL IGNORANT !!!! More

Fraudulent, Unethical Business Practices 3/16/16: During a regular 15,000 mile service, they told me I had to replace 3 tires which were missing chunks and were structurally unsound at a quot 3/16/16: During a regular 15,000 mile service, they told me I had to replace 3 tires which were missing chunks and were structurally unsound at a quoted price of $271/tire. Although I leased car from them, they didn't remind me of the Road Hazard Deluxe Tire Coverage I purchased at a cost of $961 at the outset of the lease. that night I remembered the insurance and called them on 3/17 to tell them I had the insurance and I would be filing a claim with the insurance company. They told me that I couldn't call the insurance company, the process was that I had to bring the car back to them, they call the insurance co., the adjusted comes to the dealer to inspect the car, the dealer and the adjuster together decide if the damage is covered and they notify me of their decision. without thinking, I made an appointment for 3/23 to bring the car back to the dealer. They told me it could take up to 2 days to get the adjuster to look at the tires so I'd need a loaner. I was very uncomfortable with Audi's insistence that I had to bring the car back to them, and the dealer is also inconvenient to my home and office. However, I followed their instructions and brought the car back to them on 3/23. I asked a 2nd service advisor why I had to bring the car to them to process the insurance claim and she told me she'd check why but that was the procedure. When arriving at my office later that morning, I called the insurance company myself which confirmed that ANY authorized repair shop could have processed the claim, there was no need to bring the car to DCH Audi. DCH lied to me, didn't remind me of my tire insurance and had me go far out of my way in rush hour traffic so that they could sell me 3 new tires. Do not bring your car here unless you like being ripped off. More

Great experience with Joe Sasso! My father has leased 5 cars through Joe and this was my first! He is friendly and knowledgeable and worked hard to get me into my first Audi. Thanks J My father has leased 5 cars through Joe and this was my first! He is friendly and knowledgeable and worked hard to get me into my first Audi. Thanks Joe, thanks DCH! More

Joe Sasso = Customer Satisfaction!!! Recently leased my 3rd Audi but my first one from DCH Millburn Audi. Can honestly say this was the best car buying experience I have had to date. Ha Recently leased my 3rd Audi but my first one from DCH Millburn Audi. Can honestly say this was the best car buying experience I have had to date. Had the pleasure of working with Joe Sasso whose only goal is to ensure customer satisfaction and overall happiness. Joe worked to find the absolute best option for me. Would absolutely return to DCH and have already referred someone. More

Painless buying process and amazing service I bought a car here from a long distance - never saw the car, but trusted the Audi Certified status and Carfax history. Jake Auslander made the buyin I bought a car here from a long distance - never saw the car, but trusted the Audi Certified status and Carfax history. Jake Auslander made the buying process easy, painless and his communication and integrity were of high standard. I have purchased Audi's for over 20 years, and this was by far the best, most easy transaction I have ever encountered with an Audi Dealership (or any dealership for that matter). I would highly recommend DCH Millburn Audi and Jake Auslander! More

Joe Sasso is the best! I just renewed my second lease with Joe Sasso for a new Audi and the experience was the smoothest ever! Joe took care of almost everything before our I just renewed my second lease with Joe Sasso for a new Audi and the experience was the smoothest ever! Joe took care of almost everything before our appointment. He was very involved in making sure I got the exact car I wanted. He made sure insurance was ready to go. He made sure the car accessories were all ready. Joe is a pleasure to work with and is simply the best. I highly recommend him and should you go to this dealership, INSIST ON WORKING WITH JOE SASSO! More

Joe Sasso and DCH-all i can say is WOW!!!! My experience with Joe Sasso was extraordinary. I cannot explain how seamless the buying process was. I wish every car buying experience was this ea My experience with Joe Sasso was extraordinary. I cannot explain how seamless the buying process was. I wish every car buying experience was this easy. There was no pressure and he was exceptionally upfront with pricing. Joe was extremely professional and organized...I walked in on a Monday evening at 7pm and picked up my new Q7 on Wednesday without any hiccups. I would definitely recommend working with Joe! More

DCH has been great I just picked up my fourth Audi from DCH. I've explored other brands and dealers and keep coming back to Audi and DCH even though they are not the cl I just picked up my fourth Audi from DCH. I've explored other brands and dealers and keep coming back to Audi and DCH even though they are not the closest to my house. My dealer has been Leo Yam for the last 3 cars purchased and I will keep going back to him. He's very no-nonsense and has really gone out of his way to ensure I've been satisfied. I love cars and do a lot of research when I buy them. Leo's one of the few dealers I've dealt with that really knows his stuff and doesn't make stuff up as he goes along. I really have nothing but positive things to say about DCH and Leo Yam. More