Audi Mendham

Pre-Owned Q5 Our first Audi buying experience, and I have to say this was top notch. It began through emails, and then my wife and I went in and met our sales per Our first Audi buying experience, and I have to say this was top notch. It began through emails, and then my wife and I went in and met our sales person, Jeff Bassett. Jeff provided tremendous insight into the car and made the entire experience very easy and comfortable. Jeff, nor anyone we spoke with, never applied pressure to buy the truck. They simply offered different pricing options and we were able to work together to find a deal which satisfied both sides. Throughout the entire process, we were treated with the respect I have never felt from other dealerships. Due to our unique situation our deal took place over the course of a few days. During that time, Jeff had reached out to us on his personal time, not to negotiate, but to make sure we were happy with the entire process. I can not say enough about how he treated me and my family. I will definitely do my best to send business his way. More

Jeff Bassett- Friendly, helpful Audi salesman Jeff couldn't have been more friendly. From the time I walked in the door, through our negotiaion, he remained pleasant, helpful...and humorous. I'd r Jeff couldn't have been more friendly. From the time I walked in the door, through our negotiaion, he remained pleasant, helpful...and humorous. I'd recommend dealing with Jeff when looking for an Audi at Bridgewater Audi. More

Great experience - love the car Great experience purchasing a used A4 at Audi Bridgewater. Jeff was very helpful and I liked how it never felt like I was being pressured into a purch Great experience purchasing a used A4 at Audi Bridgewater. Jeff was very helpful and I liked how it never felt like I was being pressured into a purchase for the sake of a sale. I'd definitely recommend this dealership and working with Jeff in particular. The customer service was superb and I am loving the A4, no complaints! More

A great experience I was in the market for an SUV and the Q5 was a perfect match for what I needed and wanted in a car. After working with a different dealership who cou I was in the market for an SUV and the Q5 was a perfect match for what I needed and wanted in a car. After working with a different dealership who could not get me the color I wanted, I saw that Mendham Audi had the exact car. Luckily, I wound up working with Bonnie Stelletell. In a matter of 15 minutes, she found the car and secured favorable pricing for me. Going a step further, Bonnie was concerned that although I wanted the color combo I selected, I had not seen the car since they had the vehicle in Bridgewater. When the car was delivered, the same evening, it was under Bonnie's direction the car be brought into the service garage where I could view the car in good lighting since it was dark outside. She didn't want me to get a car I didn't want. It wasn't an issue for her if I declined the car and went with another color. Bonnie and the entire dealership went out of their way to be friendly and provide great customer service. It was the most pleasurable car dealership experience I ever had and would return without any reservation to work with Bonnie on a new vehicle when my lease expires. Mendham Audi has made the experience of negotiating a new car a step above the dentist! Congrats to the team for making a dreaded experience fun, pleasurable and productive. I appreciate it. More

Jeff was very helpful I live in DC and had been searching on line for an Audi TT Quattro. A narrowed my search to 3, one in VA, one in MD, and one in NJ. Although there wer I live in DC and had been searching on line for an Audi TT Quattro. A narrowed my search to 3, one in VA, one in MD, and one in NJ. Although there were 2 only 30 miles away, when I called Bridgewater Audi and spoke to Jeff, I decided to take the drive 180 miles to purchase the car. I did that based on the interaction with Jeff. He was helpful, attentive, personal, and professional. He addressed all the questions and concerns that I had, if he didn't know the answer he would do the research and get back to me. From the time I walked into the showroom he was attentive and very helpful. His customer service, and personality, made the wait much more pleasant (there were some issues because it was not a local purchase, and I had to title and register in another state) When I left the dealership, Jeff promised that his customer service would continue. I must also comment on the help that I received from Farid Ferdowsi, he spent over an hour with me, explaining the functions and features of my TT. He was also very personable and pleasant, and went above and beyond to ensure that all my questions were addressed. When I got back to DC I had my mechanic look over the car (obviously I could not do that while in NJ) and there were a couple of issues that he pointed out, I called Jeff and told him about them and he was quick to deal with them. They were not major issues, but things that should have been handled by the dealer, a Transmission differential service and the engine splash shield needed to be replaced. After going back and forth about reimbursement and compensation for the out of pocket cost that should have been taken care of by the dealership, it was Jeff that followed through. It got to the point where I was put in touch with Chris Adams, the General Manager, and after he checked the service records, he admitted that the service was an oversight and that he would be willing to do the service at no cost to be, if I brought it back to the dealership as well as replacing the splash shield. Of course that was not a feasible offer as I said I am about 200 miles one way from them, and then he counter offered with a check for $150, for a service that was going to cost me $365. I had been trying to get this resolved since December 15, 2015, I just received the $150 check yesterday. My issue with the dealership was that I should not have to come out of pocket for something that they should have taken care of before I drove off the lot, in test driving the car, the splash shield came off and was suppose to have been reattached, but was not done properly, so it was something that they were made aware of before I took possession of the car. I was that the transmission service is one that is not normally done, and it was an oversight of the service department, so why was I only offered partial reimbursement, why was I coming out of pocket, before my first car payment was even due? I am sure this is not indicative of the overall service that this dealership offers, it was only my experience that I feel should have been handled differently, especially when it escalated to the point of the General Manager's involvement, and he assured me that he solved problems and resolved issues, and did not let things slip through the cracks. This whole situation slipped through the cracks and what he offered as resolution, did not make me whole. It even got to the point were a couple of my calls were not returned. When I reached out to Jeff he immediately followed up to see what was happening and went as far as to order the part for me, so that I could have it put on by my mechanic here in DC. I am very happy and pleased with my car. It is exactly what I wanted and I am enjoying driving it. As I also said, my experience with Jeff and Farid, and the customer service that they provided was 5 star. As for how the "dealership" handled my issues, that took place well within the 30 day, 1,000 mile warranty that is provided a a previously owned vehicle..... 2.5 stars. I guess if I were local, none of this would have been an issue, but being out of state, I was not impressed with how things were handled. All issues were resolved, because Jeff was determined to make things right, and as he know I am most appreciative of him and all of his efforts. I also am quite happy to have met him and would do business with HIM, again, in a heart beat. More

Love my Car My husband and I just purchased an Audi A3. Love the car and I will say that Jeff our salesman was friendly, efficient and went above and beyond to ma My husband and I just purchased an Audi A3. Love the car and I will say that Jeff our salesman was friendly, efficient and went above and beyond to make sure we were satisfied. I would def recommend Bridgewater Audi and you will definitely find Jeff a great salesman . The appezzatos PS our finance guy Frank was very thorough and nice and our delivery guy that explained the car to us really knows the Audi. More

Jeff was great! I purchased a Q5 this month from Bridgewater Audi. From the moment my wife and I walked in the door, Jeff was helpful, patient attentive but not push I purchased a Q5 this month from Bridgewater Audi. From the moment my wife and I walked in the door, Jeff was helpful, patient attentive but not pushy. I was very impressed by the questions he asked. He was always drilling down to ensure he wast wasting anyone's time and to provide me with most pertinent information for what I wanted. Jeff provided me with his cell phone number and has continued to be in touch to make sure everything is right with the car. I absolutely love my Audi. With all the snow we have been having, I purchased this just in time. Talk about great in the snow!!!! More

Thank you for an easy pleasant experience again. I have purchased four Audi automobiles two from another dealer, one from Bernardsville Audi, now from Bridgewater Audi thank you Jeff Bassett. I wou I have purchased four Audi automobiles two from another dealer, one from Bernardsville Audi, now from Bridgewater Audi thank you Jeff Bassett. I would recommend you and your dealership! More

Great customer service - Zaneta Graf I went to look at a specific vehicle, on appointment set up by the internet department. When I got to Audi Bridgewater (over an hour from where I live I went to look at a specific vehicle, on appointment set up by the internet department. When I got to Audi Bridgewater (over an hour from where I live) no one knew about the appointment and the car was at their storage location. The person I spoke to originally was not there at that time she set up with me. Zaneta quickly spoke with her manager and got the vehicle, drove me over to where it was and let me test drive it back to the dealership. She was very helpful in the sales process as well as keeping my 2 year old entertained while we negotiated the sale of the vehicle. Also due to this transferring of vehicles the other key was at the storage and Zaneta sent it out to me overnight. I would go back there again for another vehicle and I definitely recommend Zaneta for a brand specialist! Thank you More

Made me feel like I was their only customer I purchased my A6 from Audi of Mendham in June. I returned today because I had questions about the whereabouts and function of my jack and tire chang I purchased my A6 from Audi of Mendham in June. I returned today because I had questions about the whereabouts and function of my jack and tire changing equipment. Sal, the sales manager went out of his way to show me what I needed and took all the time required to do so. I am sure the sales manager has more important things to do, but he made me feel like I was his only customer. More