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Gossett Audi - Service Center
Memphis, TN
8 Reviews
8 Reviews of Gossett Audi - Service Center
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October 20, 2022
If I could give a negative zero to infinity, I would. Took my truck August 2021 to get the A/C repaired in which I paid them for it. A month or so later, the A/C went back out. I called to get it look Took my truck August 2021 to get the A/C repaired in which I paid them for it. A month or so later, the A/C went back out. I called to get it looked at again and was told that they didn't have an opening until after Xmas. Called after Xmas and didn't get an appointment until April 2022. Was told my I needed to pay them again for the A/C because my fuse box was wet. Talked to Audi of America from June to August and was told to take the truck back in for another diagnosis in which they said they would take care of it. Got the diagnosis and Audi of Memphis still saying pay them for the A/C. So my truck is at the dealership and while their techs are tampering with it, found that now it won't start. They called me to tell me that I need to pay them an additional $3000 to fix that. It is October and they still have my truck. What do I look like paying them $3000 for a problem that was paid for in August of 2021 that didn't hold up for a month, then another $3000 for a problem their techs caused? More
by vshallae
Employees Worked With
Naked Lime Reputation
March 05, 2022
Drove from Indianapolis to pick up a Audi A6 from a private seller in Memphis. Noticed it was low on oil so I took it in to Audi Memphis, they were booked out till mid April! A service consultant Jeff private seller in Memphis. Noticed it was low on oil so I took it in to Audi Memphis, they were booked out till mid April! A service consultant Jeff Massey said he could help me out, topped off all my fluids and had me in and out in 20 minutes!! Best of all it was no charge! These guys really helped me out of bind. Great friendly customer service here! A+ Thanks again for all your help! More
by mmolina87
Employees Worked With
Jeff Massey, Naked Lime Reputation
February 05, 2019
Not responsive, Long wait, Non-functioning online scheduler Originally submitted an online service request for 20,000 mile check. I heard nothing for two weeks. Resubmitted another online request, heard nothi Originally submitted an online service request for 20,000 mile check. I heard nothing for two weeks. Resubmitted another online request, heard nothing again, took a screenshot and emailed the GM. Heard nothing again, called and left VM for GM and Service Center. Finally got a returned call from the Service Center but they couldn't get my vehicle in for 3 weeks. That was somewhat understandable since there were several corrective issues with 2018 Q5's. However, in speaking with the Service Consultant, I was informed to not use the online scheduler and to call the Memphis Service Center. Get with the program, Audi is a luxury car and should have a functioning online service scheduler (Principle Toyota has one that works great for my wife's car). After all this, I received a call from the Service Center less than 48 hours before my appointment telling me they needed to reschedule due to being short-staffed. Fortunately, they were able to reschedule within a few days. Perhaps I've just had really bad luck with the dealership but it has been extremely frustrating to say the least. However, I'm inclined to think this is the norm with Audi Memphis - the Brand Specialist I'd originally interacted with never returned my email after we'd spoken on the phone and I emailed him the specs I was looking for in a 2018 Q5. A few days went by, and almost like what now seems like foreshadowing of my future interactions with this dealership, I heard nothing. After sending the same email to some other dealerships, I received several responses and had purchased my vehicle within two weeks. More
by Nate773
Employees Worked With
Chip Pleasant, John Turner, Luke Turk
February 09, 2017
Dependable, Knowledgeable, Approachable I have owned "Gossett Audis" since 2002. Jeff Massey has always been my service rep. Jeff, and really all the service staff, are knowledgeable, friend I have owned "Gossett Audis" since 2002. Jeff Massey has always been my service rep. Jeff, and really all the service staff, are knowledgeable, friendly, and helpful. When I accidentally ran over a large dog and tore up my 2015 A4, I called Jeff before I called my husband. That's how much we trust him to advice. He guided me through the repair experience with ease, outing me in touch with Audi Care and providing important information to expedite getting my car repaired to new-car status. I recommend Gossett Audi highly. More
by Audi Amy
Employees Worked With
Jeff Massey
January 25, 2017
Totally pleased! Every aspect of this service appointment was positive. After a long drive to get there (from southeast Missouri), I was greeted warmly, found my pape Every aspect of this service appointment was positive. After a long drive to get there (from southeast Missouri), I was greeted warmly, found my paperwork to be minimal and ready, and had a pleasant place to wait that had complimentary amenities while they immediately began servicing my new Audi. They completed their servicing promptly, and I was on my way again with plenty of time to do a bit of shopping before heading back home. Fine people/dealership! More
by Missouri Bootheel customer
Employees Worked With
Sorry, but I can't remember those nice people's names!
January 22, 2017
Great Job I've been taking my S5 to Gossett Audi for three years now. Jonathan Turner and the rest of the staff are fantastic. My expectations are always met I've been taking my S5 to Gossett Audi for three years now. Jonathan Turner and the rest of the staff are fantastic. My expectations are always met or exceeded. I show up, sign some papers and a few minutes later I'm off in the loaner. The work is always done well. I'll keep coming back. Greg Wolf More
by Happy Customer
Employees Worked With
Jonathan Turner
February 28, 2016
Giving them a mulligan I appreciate the GM calling me today after he noticed my poor ratings on Yelp, Google and Dealer Rater. I'm taking him at his word in good faith that I appreciate the GM calling me today after he noticed my poor ratings on Yelp, Google and Dealer Rater. I'm taking him at his word in good faith that my recent service encounters were outliers and things will be better - thus I am revising my rating upward. I will further revise it upward if in fact things go smoothly and without drama. More
by HeelBuff
Employees Worked With
Dustin, Jon, Jeff
May 18, 2015
Great service, Thanks Jeff M. Had a little trouble with my A8 and thanks to Jeff in service I was in and out in no time. I love your new store great job on the building. Had a little trouble with my A8 and thanks to Jeff in service I was in and out in no time. I love your new store great job on the building. More
by Tyler21
Employees Worked With
Jeff Massey
