Audi Marietta - Service Center

Disappointing compared to previous experience After purchasing and having all tires replaced, along with a re-alignment, I had to return to have both services corrected. 1. The car drifted left After purchasing and having all tires replaced, along with a re-alignment, I had to return to have both services corrected. 1. The car drifted left after the alignment. It rode straight previously. I returned, and this was promptly remedied. 2. After replacing the tires, I was able to detect a vibration coming from the rear. I returned to get the tires re-balanced, only to learn that my two rear wheels were slightly bent. This happens. But what really bothers me, is that I was told that this had evidently already been detected in the original tire replacement service, because the tires on the bent wheels had already been marked on the inside indicating where they were bent when the new tires were previously mounted and balanced. This means the wheels were already fully known to be defective, but the car was returned to me anyway without any disclosure of the finding. How do I know the service center did not bend the wheels themselves? After all, they concealed the damage when releasing the car and charging over $2,000 for the tire and alignment services. The only way I know they did not do it, is because they simply assured me when I asked. Hmmm. This experience: 1. Wasted a lot of my time from work bringing the care back and forth; 2. Makes me suspicious how this bent wheel vibration occurred when I was not aware of it prior to the tire change, and that the damage was purposely concealed from me when the car was first returned; 3. Shows me a service center that knowingly put me back into a vehicle that had faulty wheels from a dubious cause. Fortunately, Kyle was able to send out my wheels to a competent 3rd party who repaired the wheels to a satisfactory conclusion. The vibration is gone. However, when I enquired as to charges, I found out that I was to be charged for the labor to re-mount and balance the tires on the repaired wheels, despite that the tires should never have been previously mounted to bent wheels in the prior (fully paid) service. Kyle found my argument reasonable, and waived the service charges off the bill, leaving me just to pay for the bent wheel repair. His response resolved the issue satisfactorily, but I don't know why I had to chase it. As I finally prepared to leave service with my Q7, a young lady chased me down to enquire about the dog hair all over the back seat of the loaner provided. I explained I don't even have a dog, and that the car was filthy when given to me. The windows were scummed, the dash was thick with lot dust. The exterior was no better. She accepted my reply, but still begged off that they don't know these things since they rely on the shop to clean the cars as required. Odd. Audi does a departing inspection as well as when receiving. Something isn't working well there. In that I never even looked at the back seat, it never caught my attention. I guess I should be more careful so I do not make my daughter ride in a back sear covered in dog hair and God knows what else, and so I do not get put on the spot for a cleanup charge that is not due. If you check previous surveys, you will see this experience is very unusual for me regarding my service needs at Jim Ellis Audi. More

Great experience Was happy to find out that I could easily get a loaner car while my car was being repaired. Audi Atlanta told me it would be 3 weeks until they had a Was happy to find out that I could easily get a loaner car while my car was being repaired. Audi Atlanta told me it would be 3 weeks until they had an appointment with a loaner available. That’s absurd! I’m so glad I went to Audi Marietta instead! More

Always a positive experience From the time you hit the front door to the time they deliver your nicely cleaned Audi, it is a positive experience. We moved to the Atlanta area 7 From the time you hit the front door to the time they deliver your nicely cleaned Audi, it is a positive experience. We moved to the Atlanta area 7 years ago and would not go anywhere else!! They manage to make you feel as though you are their number one customer each and every time. From reception, to sales and then service, give them a try. You will not be disappointed. More

Audi Marietta Was Awesome This is one of the best Audi Dealerships I have been to. Service was quick and everyone was very nice. They changed out my battery and it just took a This is one of the best Audi Dealerships I have been to. Service was quick and everyone was very nice. They changed out my battery and it just took a few hours. More

Service and sales Everyone is always very helpful and friendly. They have done a lot to take care of me and it is very much appreciated. Thank you! Everyone is always very helpful and friendly. They have done a lot to take care of me and it is very much appreciated. Thank you! More

Air bag recall Ryan Burke was my Service Advisor, and knew exactly what I needed. Service was performed in a timely and effective manner. I will continue to use Au Ryan Burke was my Service Advisor, and knew exactly what I needed. Service was performed in a timely and effective manner. I will continue to use Audi Marietta Service for my future needs. More