Audi Marietta - Service Center

10,000 mile service Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the pro Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the problem under warranty. More

there are still some kinks to work out I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me no longer works there, therefore I had to wait on someone to become available to get me checked in. I had scheduled a loaner car. I was taken to that desk where my information was taken. the ladies asked me to wait in the waiting area, as it would be just a minute. 20 minutes later, I went back over to the loaner desk. Me: "Can we check on my loaner car? I've got somewhere to be." Loaner car ladies: "OH! It looks like one was brought around, but no one brought me the keys..." Proceeds to yell for the guy that didn't bring keys to her. That was the drop off... At pick up, the service advisor that checked me in was not there (no problem, I know they can't be there every second). Another gentleman checked me out. Me: "anything you want to tell me? Any issues?" Him: "I don't think so, we just did the 85,000 mile service. you're good to go." My car was not quite cleaned to the point that I would have liked. I recently had it detailed and now there are black marks on the door & door frame (like in the spots where you use your foot to keep the door open). :( None of these incidences alone are terrible, it just shows an overall lack of attention to detail for a luxury brand like Audi. David Kim was the bright spot in this, it appeared that he was doing the best he could in the understaffed advisor area. More

Convenient Oil Change Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is apparently not something they normally do for an oil change. I would use them again. More

Good Service Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car availa Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car available,but he was able to schedule me an Uber whenever I needed to get anywhere that was always 5 minutes away. More

Customer service advisor Jayson is an exceptional service advisor, I’m always happy to be directed to him when it comes to servicing my Audi S8. Thank u Jayson is an exceptional service advisor, I’m always happy to be directed to him when it comes to servicing my Audi S8. Thank u More