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Audi Marietta - Service Center

Marietta, GA

4.8
730 Reviews

730 Reviews of Audi Marietta - Service Center

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October 29, 2018

David Kim is an Audi expert and very professional. Greeted immediately. Provided loaner vehicle and parts order. Car was ready earlier than I anticipated. Service adviser knew me and what service I h More

by BATESJAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Audi Marietta responded

It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

October 28, 2018

Service Ron is always great to work with and makes sure i'm taken care of. Everything is ready to go with a loaner and he's in constant communication during r More

by ADAM.L.FRADKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Oct 30, 2018 -

Audi Marietta responded

Thank you for sharing your experience with us, Adam! At Jim Ellis Audi Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

October 28, 2018

The service writers work on commission. AVOID THIS PLACE. LOTS OF DOUBLE TALK, QUICK TALK. BOTTOM LINE, ONCE YOU DROP YOUR CAR OFF, THEY FIND ALL THESE PROBLEMS. I DROPPED MY CAR OFF FOR A More

by Bill Morgan
Recommend Dealer
No
Employees Worked With
Ron Palcer
Nov 07, 2018 -

Audi Marietta responded

Hi Bill, We apologize for your experience. We always work with the customer's safety in mind. All of our technicians are Audi Certified to see and measure things before a sensor does. We do not do the work unless you have approved us to do so and you did in this situation. We'd be happy to discuss further if you would like. Please call our Service Manager, Andrew at 770-575-4780. Again, we sincerely apologize that your experience did not go as expected. Thank you, Audi Marietta Management

October 27, 2018

Great experience Everyone was very professiona and helpful! Ryan and Monica came together and helped me with a small issue that they did not have to help with. I knew More

by EFHOLMES1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Smith, Ryan Burke
Oct 30, 2018 -

Audi Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Audi Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope you have a great day!

October 26, 2018

Pleasant Dealer Visit as Always Jayson was very efficient on keeping me updated on my car service. Everyone I had contact with while at the dealership was so accommodating and pleasa More

by SVW0419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
Oct 28, 2018 -

Audi Marietta responded

Thank you for sharing your experience with us! Thank you so much for choosing Jim Ellis Audi Marietta as your first choice for service!

October 25, 2018

Great experience Kyle was great. Pleasant, helpful and sensitive to my time constraints. He is a great ambassador for your company. I would recommend him highly to all More

by DAVID.BIRNBREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McCall
Oct 28, 2018 -

Audi Marietta responded

It is great to read such wonderful comments about your recent experience with us, David! Thanks again for your business! Take care!

October 23, 2018

Great experience Just purchased my first Audi and had it inspected by Audi Marietta. Kyle was the greatest service rep. Made the whole experience a great one. Thank yo More

by R404RMONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McCall
Oct 28, 2018 -

Audi Marietta responded

We are glad to hear Kyle took great care of you! If you're ever in need of more help, please let us know!

October 23, 2018

Great Service! I had the pleasure of working with Monica [to make my appointment] and Kyle [my service point person]. Monica was super helpful and accommodating. I a More

by Larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Smith, Kyle McCall
Oct 28, 2018 -

Audi Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Larissa! Please let us know if there is ever anything else we can do for you! Safe travels!

October 22, 2018

Very professional From booking to execution, every one was very prompt and courteous. Ryan was the advisor. Will definitely schedule future service with them. I stron More

by CHIVUKULAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
Oct 28, 2018 -

Audi Marietta responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

October 22, 2018

Prompt Service, no issues. Service was as expected. The car wash was not very good - some type of residue left on portions of car I had to remove with detailer wipes. More

by norman.allmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McCall
Oct 28, 2018 -

Audi Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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