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730 Reviews of Audi Marietta - Service Center
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October 02, 2019
Misleading service times I brought my A6 in for a simple service recall that the letter said would take 1 hour. On arrival, they said it would take 1.5 to 2 hours. It took ove I brought my A6 in for a simple service recall that the letter said would take 1 hour. On arrival, they said it would take 1.5 to 2 hours. It took over 3 hours. And this was not a pop-in. I had an appointment. Each time I checked on the status, the advisor said it was almost done, then it would be another 30-40 minutes before I would ask again. The last time he said it was going into the car wash and would be out in 10 minutes. After 20 minutes I walked down to the car wash and they had not even started yet. Then they rushed through my courtesy was and left black dirt streaks all over my door jam that the advisor had to wipe down before I left. My advice is to leave your car for the entire day and just go. Don't try and wait. Too frustrating. More
by Matt G
Verified CustomerEmployees Worked With
Chance (did not get last name)
October 02, 2019
Same Great Service (As Usual!!) I took my Audi Q5 in for the 45,000 mile service and a safey recall. From start to finish, it was a great experience. I got a courtesy vehicle - SQ8 I took my Audi Q5 in for the 45,000 mile service and a safey recall. From start to finish, it was a great experience. I got a courtesy vehicle - SQ8 (wow!!). Ke More
by TOPQUALITY2
Employees Worked With
Chance was my service technician and he was great!!!
October 01, 2019
Great service. Friendly, responsive staff and customer service Willing to assist you or direct you to someone who can from the time one enters the parking guest serv Friendly, responsive staff and customer service Willing to assist you or direct you to someone who can from the time one enters the parking guest service area to the point of entering the building’s service desk. Receptionist, who booked appointment, was very accommodating. More
by DeeDee
October 01, 2019
Awesome Service Great service and they were very Proactive in letting me know what going on with my car. Definitely will use them again for service soon. Great service and they were very Proactive in letting me know what going on with my car. Definitely will use them again for service soon. More
by lmstewart317
Employees Worked With
Ryan Burke
October 01, 2019
Great Experience Scheduling was very easy. Liked the follow up call and reminder. New facility was nice too. Ron did a great job keeping me informed as service w Scheduling was very easy. Liked the follow up call and reminder. New facility was nice too. Ron did a great job keeping me informed as service went on. More
by madams0802
Employees Worked With
Ron Palcer
September 25, 2019
Old Customer. I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay at I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay attention to how your treated and you’ll see More
by DXNORRIS
September 23, 2019
Almost perfect service I brought my car in for its 45k mike service and mentioned what I thought to be another issue with my car only to be told that my car didn’t have that I brought my car in for its 45k mike service and mentioned what I thought to be another issue with my car only to be told that my car didn’t have that feature/item/part so it was not looked into any further. After researching on my own I did find out that I do have that on my car and was told by another service guy at your dealership that my car shouldn’t be acting that way and I needed to bring it back in to be looked at. This would have been great and saved me time off if it was just looked into while I was there the first time. More
by jason
September 21, 2019
65K Service Everything during this visit was efficient and professional....as expected. I just miss the complimentary car wash/vacuum I used to get after my servi Everything during this visit was efficient and professional....as expected. I just miss the complimentary car wash/vacuum I used to get after my service. That was always a nice perk and it felt good driving off the lot in a shiny, clean car. More
by BTSNATL
Employees Worked With
Chance Collins
September 20, 2019
Oil on my speaker grill I dropped my car off and everything was fine until I had to pick it up. While driving it home from the dealership, I noticed a stain on my drivers si I dropped my car off and everything was fine until I had to pick it up. While driving it home from the dealership, I noticed a stain on my drivers side speaker grill. I called the dealership to speak to my service tech, but he was unavailable. The receptionist took my name and said that he would call me back ASAP. Well, days have passed and I haven't heard from the dealership nor my service tech. I will not be bringing my car back to Marietta Audi. Thanks. More
by mrkartez
Employees Worked With
Ryan Burke
September 20, 2019
Good Service My wait for the recall fix went very quickly. Ron was pleasant and easy to deal with as always. I always like looking at the new models in the showroo My wait for the recall fix went very quickly. Ron was pleasant and easy to deal with as always. I always like looking at the new models in the showroom. More
by RALPHSHIRE
Employees Worked With
Ron Palcer
