Audi Marietta - Service Center

Why no chairs??? This was my first time at this dealership because I recently registered to the area. I head great expectations because of the dealership I purchased t This was my first time at this dealership because I recently registered to the area. I head great expectations because of the dealership I purchased the car from. The was a tent that mobile car washers use to pull up to to give the "valet" my keys. I walked in and about 1 foot in front of the door was a long counter that the service associates sat behind typing frantically on the computer and printing out mountains of paperwork while just stood there waiting. No chair to sit in; not that the would been room for it because the counter was so close to the door. I really hope this is a temporary setup because it's just not a good look, Audi. More

Good service Jason Wyche was outstanding! Quick turnaround, very nice and easy to deal with. Got me everything I needed. Atiq is also always and for years bee Jason Wyche was outstanding! Quick turnaround, very nice and easy to deal with. Got me everything I needed. Atiq is also always and for years been helping me even outside of his role. No wonder my last 2 cars have beem with him. More

Great Service The service was great. I was in and out in about 1 hour 15min for 30,000 mile service. David Kim was friendly and very helpful about my service, vehic The service was great. I was in and out in about 1 hour 15min for 30,000 mile service. David Kim was friendly and very helpful about my service, vehicle functions. More

Service on my A7 Ryan and team provided great service. Very detailed in their analysis and explanation. Also, the loaner car process was excellent. Ahamed also was gre Ryan and team provided great service. Very detailed in their analysis and explanation. Also, the loaner car process was excellent. Ahamed also was great as always on my test drives of the new A7 and Q8! More

Ryan Burke #1 I am a long standing client of service advisor Ryan Burke. He was my service advisor at BMW and when he left to take a job with Audi of Marietta I b I am a long standing client of service advisor Ryan Burke. He was my service advisor at BMW and when he left to take a job with Audi of Marietta I bought an Audi SQ5. How is that for customer satisfaction?! More

Problem resolved, but disappointed Multiple issues which were finally addressed, but took two service visits and multiple conversations. Service Visit #1. - September 22nd, 2018 Issue Multiple issues which were finally addressed, but took two service visits and multiple conversations. Service Visit #1. - September 22nd, 2018 Issue #1: Warranty Issue brought vehicle in back in September for service and to have coolant issue addressed before warranty expired. Was informed warranty had expired. I was sure it had not, based on my purchase date and the in service date. Service Advisor argued that paperwork indicated otherwise and there was nothing he could do. He promised he would have someone else contact me to explain it. No one called and I reached out to the Finance Mgr who told me the mgr of the pre-owned vehicles needed to help me, and he would have him call me. Never received a call Issue #2: Coolant Issue. I was told the system was pressure tested and there was no leak... Service visit ended with purchase of new tires and 75000 mile service. Coolant issue not addressed. Service Visit #2 - December 3rd Over Thanksgiving weekend I had to add coolant again, and once again on Sunday, December 2nd. I brought the vehicle in on Dec 3rd, and notified the Service Advisor of the issue and indicated this would be covered under warranty and I demanded to speak with whoever could answer my questions regarding the warranty. I finally spoke with a manager who was familiar with the certified preowned warranties. He explained everything and was confused as to what the problem was, since it appeared we were in agreement. When I explained that I brought vehicle in back in September, and was told it expired, he now understood the issue, since the warranty didn’t expire until mid-October. Once we completed our conversation, the Service Advisor let me know I had a leaking water pump which was the issue with the coolant leak. The Service Advisor notified me the repair would be handled under warranty for a nominal fee of $85. Not sure what the $85 was for, but agreed to it. In closing the issue was addressed; however, I believe had the effort been made back in September to address the warranty issue, the coolant issue would have been resolved, and there would not have been any confusion or frustration on my part. I can’t honestly say I won’t recommend this service center as all of my service visits with the exception of the last two have been fine. That being said, these two were poorly handled and no one was proactive in getting things resolved. I had to be a bit of a jerk in order to get the issue addressed. A shame as I really like my Audi More

Great The service was easy, fast and professional I would highly recommend this dealership for service. I would not trust any other Audi dealer to work on o The service was easy, fast and professional I would highly recommend this dealership for service. I would not trust any other Audi dealer to work on our Audi cars. More

Great Experience!! Overall, I have an excellent experience every time I come to the Marietta location. I would highly recommend this Audi location to all my friends and Overall, I have an excellent experience every time I come to the Marietta location. I would highly recommend this Audi location to all my friends and family! More

Excellent I did not have much time as I was about to drive to PA for my uncle's funeral. The service was very thorough and efficient. I did not have much time as I was about to drive to PA for my uncle's funeral. The service was very thorough and efficient. More

Attentive Vert attentive, friendly and knowledgeable of your service needs. I am especially pleased to work with David. His attitude towards my request is alway Vert attentive, friendly and knowledgeable of your service needs. I am especially pleased to work with David. His attitude towards my request is always so helpful and accurate. More