Audi Marietta - Service Center

Complicated service problem I am working with Audi to solve a complicated service problem with my vehicle. Work in progress but the service people listed below have been friendl I am working with Audi to solve a complicated service problem with my vehicle. Work in progress but the service people listed below have been friendly and helpful. More

Audi Q5 service The dealership’s service was efficient, friendly and overall well done. I had recall work performed as well as a minor repair. The lounge area was goo The dealership’s service was efficient, friendly and overall well done. I had recall work performed as well as a minor repair. The lounge area was good for getting work done while I waited. More

Audi Marietta Rocks! My entire experience from sales to first 10K service has been exemplary. Atiq in Sales and Ron in service are both knowledgeable, friendly and always My entire experience from sales to first 10K service has been exemplary. Atiq in Sales and Ron in service are both knowledgeable, friendly and always go the extra mile to provide the highest level of customer service. Great ambassadors for Jim Ellis Audi Marietta. More

Tailored customer service! They always listen to your unique needs and address them. Highly recommend. Ryan always goes out of his way to ensure that I’m happy with the servic They always listen to your unique needs and address them. Highly recommend. Ryan always goes out of his way to ensure that I’m happy with the service. More

Quick Servicing I brought my Audi in for its 45k mile service and everything was beyond expectations. My poor experiences with Audi North Atlanta had set the bar low I brought my Audi in for its 45k mile service and everything was beyond expectations. My poor experiences with Audi North Atlanta had set the bar low, but the team members here were wonderful. David was very polite accommodating. They knew when the car would be ready ahead of time and arranged transit effortlessly for me. I would highly recommend Audi of Marietta. More

Great Team !! From the moment you pull up you're made to feel important. Everyone is so helpful and caring. Their electronic e mail & text systems work perfectly. From the moment you pull up you're made to feel important. Everyone is so helpful and caring. Their electronic e mail & text systems work perfectly. And if you live closer than 10 miles away, you get an UBER to take you back and forth if needed. This is one well run service center !! More

Friendly staff. Hard to find the location. Friendly staff. Price seems too high for oil change and tire rotation. Dealership was hard to find. Would of been professional for staff to have me Friendly staff. Price seems too high for oil change and tire rotation. Dealership was hard to find. Would of been professional for staff to have mentioned the location at the time I set up the appt. More

Didn’t provide personalized service that I’m accustomed to I used this dealership as I am here from out of state and my car had a recall service that needed to be performed. They scheduled the appt, however, t I used this dealership as I am here from out of state and my car had a recall service that needed to be performed. They scheduled the appt, however, they had to reschedule it 3 times as they did not have the parts even though they said they did when I scheduled the original appt. Upon arrival I was required to provide all of my contact info again even though they had contacted me by phone to reschedule 3 times and email to confirm the new appts. When I asked why this was all being duplicated, I was told that their appointment system is separate than their service system. “Well c’mon, it’s all Audi and what century are we in already?“ Then I was told that they would “need to see if the parts were in” which tells me that my account had not been reviewed as I would not have brought my car in if I had not confirmed that they first had the parts, hence the reason they kept rescheduling the appt in the first place. Then I asked if someone could re-install the cargo cover which had fallen off my A7 when I was closing the hatchback. Instead what I got was a quote for 181.00 for an unnecessary part. I just put the dang cargo cover back up myself. How sad. I had asked them to do it since I had shoulder surgery. I could tell they never even took the time to even look at putting it back on. More

Jim Ellis Audi is a great dealership All I. All, you will never find a more professional and experienced group than Marietta Audi. The service center is modern and welcoming with a gr All I. All, you will never find a more professional and experienced group than Marietta Audi. The service center is modern and welcoming with a great team of service writers and technicians. New loaner vehicles are always available for service and recall issues. (They are always temping high end models.!) More