Audi Marietta - Service Center

Anna did a great job of resolving a long-standing usability/technical glitch with my e-tron quickly and professionally. She literally made my day. usability/technical glitch with my e-tron quickly and professionally. She literally made my day. More

amazing hep and friendly faces was in and out quickly to get a fix on a used car I purchased. to connect with the my audi app as a new owner to get a fix on a used car I purchased. to connect with the my audi app as a new owner More

I was thoroughly impressed and satisfied with the professionalism and courteousness of Mr. Thornton and Samantha. I felt welcome as Mr. Thornton took care of me and showed compassion. I appreciate hi professionalism and courteousness of Mr. Thornton and Samantha. I felt welcome as Mr. Thornton took care of me and showed compassion. I appreciate his hard work and knowledge and I look forward to working with him again in the near future. More

Jeremy Heuschneider was our service advisor and he told us exactly what we needed for our 40,000 mile service. Definitely recommend him and this dealership. It’s very clean, and they have a great selection us exactly what we needed for our 40,000 mile service. Definitely recommend him and this dealership. It’s very clean, and they have a great selection of new and used Audis. More

Eddie was very helpful and professional in helping me end my car lease early. Thanks for the great service! my car lease early. Thanks for the great service! More

Audi Marietta is a sharp dealership. Everybody is very welcoming and the facility is very clean. The service and salespeople are there to help you and provide a sense of trust that you d Everybody is very welcoming and the facility is very clean. The service and salespeople are there to help you and provide a sense of trust that you don’t get at other dealerships. 10/10 recommend More

We made an appointment for service for our Q5, we were told it would be 6 weeks before they had a loaner available. So we waited and the morning of the appointment I get a text telling me they have no lo told it would be 6 weeks before they had a loaner available. So we waited and the morning of the appointment I get a text telling me they have no loaners?? After waiting six weeks. I told them I need a car to use while they have my car so that won't work. They offered a shuttle, which does me no good unless the shuttle was going to stay with me all day. I asked them to let me know when they had one and I will bring in the car. IT's been three weeks and I've not heard from anyone. Not a good experience. More

I took my vehicle in for service on 4/23/22. I was greeted when I pulled up to the door by a nice young man who opened my door and helped me out of my vehicle and walked me to the service desk. I was greeted when I pulled up to the door by a nice young man who opened my door and helped me out of my vehicle and walked me to the service desk. Jeff was my service manager who was extremely professional, courteous and polite. He checked me in, explained what services would be performed, and then showed me to the mobility desk for a loaner vehicle. The representative was professional and courteous as well and he assigned a loaner vehicle to me. The absolute best thing in this entire process was the step by step video of the services that were completed from TJ. That's a very nice touch. Keep up the great work Audi Marietta!!! More

Only reason I gave it a one is I couldn't give it a zero. Brought my 2018 Q5 on 4/16/2022 for a recall in the interior of the car, and received a loaner. Got a phone call from the service department about Brought my 2018 Q5 on 4/16/2022 for a recall in the interior of the car, and received a loaner. Got a phone call from the service department about a leaking thermostat housing. (why we are in the engine department), I never noticed a leak in my driveway. Anyway, service advisor said that it was 23.12. My car has under 50000 miles, so it's suppose to be under warranty. Came in on Thursday, 04/22/22, to pick up my car, as they said that it was ready. I was told that I owe them $2312.00 for repairs. First I how is that possible for a leaking housing, was told that they replaced thermostat and water pump, I never told them to do that. When I mentioned that the car was under warranty, I was told that the warranty began on the delivery date of 6/15/17, not when the car was sold. and my warranty was expired. Never once did the service advisor tell me that my car was out of warranty. Was told either pay, or I couldn't get my car by the service manager. Now this isn't the first time I've had problems with this dealer. Requested my audi connect service aggreement which I had paid for five times before I had to asked for it after waiting one and half hours after a oil change. More

When I first bought my Audi, I loved this dealership almost as much as I love my Audi. Unfortunately, parts and service have gone continuously downhill ever since. The dealership has had my car for four almost as much as I love my Audi. Unfortunately, parts and service have gone continuously downhill ever since. The dealership has had my car for four business days (plus a weekend) for scheduled service with an appointment. I still have no estimate of return and no estimate of service cost. I did, however, receive a video recommendation for a ridiculous number of unnecessary repairs. I recommend taking your Audi anyplace but here. More