Audi Marietta - Service Center

Disappointing used car inspection I had a local used-car dealer bring over a low mileage 2017 for a pre-purchase inspection. I arranged everything over the phone and Audi Marietta emai I had a local used-car dealer bring over a low mileage 2017 for a pre-purchase inspection. I arranged everything over the phone and Audi Marietta emailed me the results. The report I received said the car was “Like new”, but when I flew in to pick up the car, I discovered the report missed obvious flaws. First there was a chip in the windshield the size of a nickel. Second the after-market speakers made a strong whirring sound when the car was in motion, which was immediately apparent when I test drove the car. I was also unhappy with the completeness of the report, which didn’t include something as basic as the remaining brake-pad thickness. (I had to ask for it.) My biggest complaint is that the inspection did not include a body and frame inspection. I told the service advisor in advance that I was concerned about accident damage. He did not tell me that their inspection specifically excludes what I was asking for. When I complained, the service advisor told me the car was fine, but how can I believe that when they weren’t looking for signs of repairs? On a positive note, I must say that the people I spoke to at Audi Marietta were universally pleasant and professional, and the service advisor was responsive to my post inspection questions. More

Milestone service I purchased my vehicle from this dealer and I chose to have it serviced there as well. The customer service is efficient and the facility is organized I purchased my vehicle from this dealer and I chose to have it serviced there as well. The customer service is efficient and the facility is organized and friendly. I am very impressed with my service advisor and his knowledge about my vehicle and what it requires. He is timely and communicates professionally. I will refer others. More

Stellar service I have taken my car to Audi Marietta every 5,000 miles for minor/major (milestone) service. Ron (service) and Grant (technician) are outstanding in e I have taken my car to Audi Marietta every 5,000 miles for minor/major (milestone) service. Ron (service) and Grant (technician) are outstanding in every facet of the service they provide, and they have earned my trust (which is, unfortunately, not a given in any service business). Every service has been on time, and the work performed of the highest quality. I feel that they treat my car as if it were their own. More

10,000 Mile Check-up & Oil Change I arrived at 8:00 am for an 8:30 appointment. I was greeted right away and sent inside. My estimated time given was 2 to 2 1/2 hours. Before I I arrived at 8:00 am for an 8:30 appointment. I was greeted right away and sent inside. My estimated time given was 2 to 2 1/2 hours. Before I know it I'm eating an apple and a cinnamon danish with a great cup of coffee. I get on my computer to get caught up on my emails. 1 hour and 45 minutes goes by and I'm driving away in my squeaky clean Audi. Thanks team Audi !! More

10,000 service The Audi Marietta service department is exceptional in every way. The team, their principles and practice exceed my expectations with every visit and The Audi Marietta service department is exceptional in every way. The team, their principles and practice exceed my expectations with every visit and have been doing so for 15 years! More

Always wonderful customer service! My recall work was handled quickly and efficiently. David is a terrific service technician! And their new facilities are gorgeous! Sasha came by to My recall work was handled quickly and efficiently. David is a terrific service technician! And their new facilities are gorgeous! Sasha came by to say hello, as he always does - such a nice man! All this certainly explains why we’re on our 6th (or is it 7th? Sasha would know - he’s sold us all of them!) Audi! More

Inconsistent communication from service technician While my customer service experience was exceptional, on my receipt notated that many things were inspected. However, when I went to double check my b While my customer service experience was exceptional, on my receipt notated that many things were inspected. However, when I went to double check my back windshield wiper it was noticeably worn but I did not get any communication from the team that this was in fact an issue that needed to be corrected. My concern is I am not sure what was said was inspected actually was inspected. I paid a premium price and expect a premium inspection. I am awaiting a call back from my service rep and will update this review post my conversation with him. ***UPDATE*** Thank you, Management. I'd like to add that Your team contacted me and rescheduled an appointment and made this right. I definitely recommend Audi Marietta for their excellent diligence in making sure me, as a customer, was fully satisfied. More

Awesome service Scheduled appointment for windshield washer not functioning. Kyle did initial check to see if if was a loose connection. Sent to service and was finis Scheduled appointment for windshield washer not functioning. Kyle did initial check to see if if was a loose connection. Sent to service and was finished under an hour. Car was cleaned also. Always wonderful staff. Love the new facilities. More

Quick The software upgrade went very quickly. The waiting area was comfortable. Ron has always been friendly and courteous and makes every effort to make s The software upgrade went very quickly. The waiting area was comfortable. Ron has always been friendly and courteous and makes every effort to make sure everything goes right. More