Audi Marietta - Service Center

Outstanding and Speedy service My service advisor was David Kim. He was efficient and communicated well well with me regarding the status of my car. New facility is great. My service advisor was David Kim. He was efficient and communicated well well with me regarding the status of my car. New facility is great. More

Recall on software The customer service staff was friendly and accommodating. All of the staff are friendly, even staff I didn't work with. Great service. The Jim Ellis The customer service staff was friendly and accommodating. All of the staff are friendly, even staff I didn't work with. Great service. The Jim Ellis Audi dealership feels like home. More

Ryan Burke is a star. Ryan Burke, as always, took care of everything promptly. He was courteous and met my expectations. My car was ready as promised. Thank you, Ryan. Ryan Burke, as always, took care of everything promptly. He was courteous and met my expectations. My car was ready as promised. Thank you, Ryan. More

Great service Ryan always has me in and out quickly. Communication I always excellent and I always get a detailed explanation of the results from the service or any Ryan always has me in and out quickly. Communication I always excellent and I always get a detailed explanation of the results from the service or any issue I may have. More

Wonderful Just the perfect 2 hour wait ever.. met a new friend getting her Q5 service also.. we hit it off great with good conversation about ourselves.. we had Just the perfect 2 hour wait ever.. met a new friend getting her Q5 service also.. we hit it off great with good conversation about ourselves.. we had the same Q5 and our cars were ready at the same time.. can we please have our cars service together next time.. her name is Kante and my name is Hazel More

valet/customer service Everything was fine until the pick up. I appreciate the text updates and photos through the repair process. The repair took longer than expected, but Everything was fine until the pick up. I appreciate the text updates and photos through the repair process. The repair took longer than expected, but that was ok. The problem was with the pick up. I went into the service center, the paperwork part went just fine. I was told the valet would bring my car around, but the rep didn't know where the valet was. As far as I could tell, you weren't busy. I think I was the only customer there, and the vehicle bay was empty when I arrived. Maybe I should have made clear that I was on a tight timeline, but the time it took to bring my car around was excessive and no one really seemed to care or acknowledge that it was taking a long time (probably 25 minutes or so). I went back inside the building three times (about every 5 minutes or so) to ask about progress and am pretty sure I was purposefully ignored once by a gentleman who seemed annoyed the third time, because I'm sure he knew why I was back. Overall you have a nice new facility, and I'm sure the work was done properly, but you may need to focus a more on customer service and figuring out a way to get the cars around more quickly. It ruined an otherwise good experience. More

Excellent Service of the staff was great very courteous Ron Palser is an excellent gentleman always polite n quick to respond back new location very well design Service of the staff was great very courteous Ron Palser is an excellent gentleman always polite n quick to respond back new location very well designed gives good looks More

Great Experience Glad to have had the extended warranty to take care of the lions share of the expenses for the repairs. This was a great opportunity to get my car run Glad to have had the extended warranty to take care of the lions share of the expenses for the repairs. This was a great opportunity to get my car running correctly. More

Ouitstanding customer service As always, the customer service provided by Ron Palcer was exceptional! Attentive, professional and friendly! He is the best Service Advisor I have ev As always, the customer service provided by Ron Palcer was exceptional! Attentive, professional and friendly! He is the best Service Advisor I have ever worked with, period. More

Horrible Customer Service This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. More