Audi Marietta

First Service I just had my first service on my 2015 A3 and it was a very pleasant experience. I was in and out if the dealership in 1.5 hours, it was great. Thank I just had my first service on my 2015 A3 and it was a very pleasant experience. I was in and out if the dealership in 1.5 hours, it was great. Thanks, Mark D. More

Well taken care of I was an out-of-state buyer of a CPO vehicle with several questions and concerns about that process. Erikka put me at ease, explained the process, and I was an out-of-state buyer of a CPO vehicle with several questions and concerns about that process. Erikka put me at ease, explained the process, and held my e-mail hand throughout the process with my many questions and requests. Ahamed was equally helpful during the delivery process, he spent a lot of time getting to know me and introducing me to the vehicle, and answering my many follow up questions and requests. Amber (F&I) helped me with a speedy closing and Katie was really great and prompt at answering my questions about how to title out-of-state. Overall, everyone was great to talk with and made me feel welcome. We have several Audi dealers where I live but the employees at Jim Ellis made me feel so well taken care of that a 600 mile distance was worth the travel. More

Amazing service and people! The Jim Ellis Audi team is amazing. Their service and knowledge is unparalleled. I am a new Audi driver and this is an amazing start to a long relatio The Jim Ellis Audi team is amazing. Their service and knowledge is unparalleled. I am a new Audi driver and this is an amazing start to a long relationship because of the team I worked with on my new Q7. They put together a fantastic deal and could not have been better to work with. They were not pushy and stayed late to get the deal done. An overall great experience. More

First service on third new Audi from Jim Ellis Marietta I just completed the first service of my third new Audi at Jim Ellis of Marietta. The online scheduling tool was a time saver and still allowed me to I just completed the first service of my third new Audi at Jim Ellis of Marietta. The online scheduling tool was a time saver and still allowed me to select and view the schedule of my preferred service person. I was a waiter and everything was completed on time while I used the wifi to work from my laptop at a desk. I have continued to recommend this dealership for both sales and service. I also used this time to check in on my sales person to see what was new with Audi since I was there last. More

"Top Shelf!" That is how my husband describes Sasha's service and how he makes us feel each and every time we get a car with him. We are return customers with Sas That is how my husband describes Sasha's service and how he makes us feel each and every time we get a car with him. We are return customers with Sasha and this is our third Audi we bought with him. What makes this deal particularly special is we traveled 27 hours round-trip from New Jersey to trade in our car. That speaks volumes to our loyalty to Sasha and Jim Ellis Audi Marietta. He is always respectful, patient and never condescending. With the help of Tony Jackson, we were able to get the deal we wanted. As my husband says: "Top Shelf!" Thank you, Sasha! More

New tires and Alignment Simple and straight forward process for getting a new set of tires on my 2014 A4 Quattro. Mathieu was easy to work with, knowledgeable, and gave a gre Simple and straight forward process for getting a new set of tires on my 2014 A4 Quattro. Mathieu was easy to work with, knowledgeable, and gave a great recommendation for a new set of Michelin tires. It's the only place I take my car for service. Highly recommended. More

Audi S5 Purchase Dustin Colburn is one of the best sales men I've encountered. I am now on my 6th vehicle purchase and without a shadow of a doubt this has been my bes Dustin Colburn is one of the best sales men I've encountered. I am now on my 6th vehicle purchase and without a shadow of a doubt this has been my best dealer experience. Complete backing and communication from Dustin and Jim Ellis have made an otherwise expensive and sketchy situation seamless. Thanks. More

Trouble with my gas gauge Had to bring in my vehicle for service. Matthew Chin (Service Dept) and Justice (Car Detail Dept) offered superb service! I mistakenly entered the d Had to bring in my vehicle for service. Matthew Chin (Service Dept) and Justice (Car Detail Dept) offered superb service! I mistakenly entered the detail shop and a heavy rain had just developed. I was confused and Justice chauffeured me to the service dept and made sure that I was comfortable. Matthew and his team promptly helped me. I am very demanding when it comes to customer service; the superb actions of the team thoroughly impressed me! More

Thank You! My car needed immediate attention on Saturday morning. Kevin was kind enough to work me in without an appointment and with a smile. Thank you so muc My car needed immediate attention on Saturday morning. Kevin was kind enough to work me in without an appointment and with a smile. Thank you so much for getting me safely back on the road. More

Back on the road! I was in a bind and for the first time I took my 2004 A6 2.7 with 113k miles that I bought new to a chain service center to diagnose and repair whatev I was in a bind and for the first time I took my 2004 A6 2.7 with 113k miles that I bought new to a chain service center to diagnose and repair whatever was causing the Check Engine light to come on. Not only did they not repair the problem, they made it worse, and then told me they saw a crack in the exhaust manifold! I took the car to Jim Ellis Audi of Marietta, which has taken great care of my favorite car since moving to Atlanta in 2006, resigned to the possibility that I might have to replace it. Matt Chin, my service rep and former technician, quickly examined the engine, and assured me that the problem was probably not a cracked exhaust manifold and that he would fix me up with a loaner while the car was being checked out. Matt was great at keeping me updated and, when I picked up the car, took the time to show me where the leak was and the repairs that were made. My car drives like new, and I couldn't be more pleased. Big thanks to the technicians at Jim Ellis Audi of Marietta, and especially to Matt Chin! More