Audi Marietta

First Visit to Jim Ellis Audi Service Center My first visit to Jim Ellis Audi Service Center was a very positive experience. My Service Rep, Tim Brooks, was competent, thorough, and friendly. T My first visit to Jim Ellis Audi Service Center was a very positive experience. My Service Rep, Tim Brooks, was competent, thorough, and friendly. The work was completed in the timeframe stated when I dropped the car off, and they fixed the problem. None of us want to have to take our vehicles in for repairs, but I've got confidence that when I bring it here, I and the vehicle will be taken care of. Bryan Hess More

Nathan Made it an Enjoyable Experience. Nathan was great! He was very personable and knowledgeable. He made us feel right at home. We will definitely come back for our next Audi! Nathan was great! He was very personable and knowledgeable. He made us feel right at home. We will definitely come back for our next Audi! More

Completely satisfied with Matthieu Matthieu was professional and competent. He went out of his way to help solve my problem. He was also courteous and later checked to see if I was Matthieu was professional and competent. He went out of his way to help solve my problem. He was also courteous and later checked to see if I was satisfied. Thanks, Matthieu. More

Could not have asked for a better experience! My husband and I have always dreaded stepping foot into dealerships... The thought of making sure we find the perfect car, while attempting to negoti My husband and I have always dreaded stepping foot into dealerships... The thought of making sure we find the perfect car, while attempting to negotiate the perfect deal; the task can be daunting. When we set out in search for our next purchase, we located the Infiniti FX35 on Jim Ellis Audi Marietta's website. We sent a message online requesting additional information around 11 PM on a Friday night. First thing Saturday morning we received an email response, as well a voicemail from Caleb Williams. We set up a time to come later that afternoon to view the vehicle. When we arrived, we were greeted by Dustin Colburn. Everything checked out, it drove great and we felt good with what we saw... The time had arrived to begin negotiations. When it was all said and done, my husband and I could not have been more pleased! There was no haggling back and forth, moving numbers around or manipulating figures. The deal we were presented from the very beginning was fair and respectable. What a relief! This was by far one of the best experiences in purchasing a vehicle for both of us... We both walked away and said we would absolutely be back when the need to purchase a vehicle arises again. To add to this, Dustin Colburn will be our go-to guy! Dustin was hands down the best salesman we have encountered... He was personable, knowledgeable about the process and went out of his way to help. He truly made our experience perfect! An example in his level of professionalism and service to his customers... The vehicle we purchased was used, and understandably had a few scratches on the doors. The scratches weren't anything we couldn't live with but to Dustin, he felt most of them could be buffed out with their detail department. Because we purchased the vehicle late on a Saturday, most of the detail department had left for the evening. When the vehicle came out from getting a quick wash, Dustin mentioned that he wanted to bring it back when the full detail department was in, as he felt more of the scratches could come out. Obviously this was far outside of our expectations but we definitely appreciated the gesture. Dustin was going on vacation the following week, but agreed to follow up with us when he returned. Without prompting, we received an email upon his return asking when would be the best time to pick up the vehicle. As I sit and type this, Dustin has my vehicle at the dealership getting the full detail that he promised. He came by my office this morning, picked up the Infiniti, left his own personal vehicle for my use, and will be dropping the Infiniti back off once the detail is complete. I don't know of many people that would have remembered, followed through and personally delivered. Needless to say, he has far exceeded our expectations and Jim Ellis is blessed to have such an amazing person on their team! Thank you all for this experience! More

Got a great deal from a super professional team Our car buying experience with Jim Ellis Marietta and Dustin was as comfortable and as positive of a car buying experience as my wife and I have ever Our car buying experience with Jim Ellis Marietta and Dustin was as comfortable and as positive of a car buying experience as my wife and I have ever had. Dustin knew about his entire line and gave us excellent advice while considering all of our options. He was very patient and professional while helping us make a tough decision. When it finally came to pricing- it was a no-haggle situation. I told him I had done my homework before he gave me his quote and the quote he gave me was better than I expected. Needless to say- my wife and I are very happy Audi Q5 owners. Thanks Dustin More

service for Q5 Kevin is awesome - very professional and always goes beyond normal customer service! The entire service department is friendly, professional and very Kevin is awesome - very professional and always goes beyond normal customer service! The entire service department is friendly, professional and very easy to work with. More

Absolutely love my A4! Dustin Colburn was very friendly, patient, and super helpful in guiding me throughout the process of educating, selecting and buying just the right A4 Dustin Colburn was very friendly, patient, and super helpful in guiding me throughout the process of educating, selecting and buying just the right A4 for me. All in all, the whole process was, I dare say, enjoyable! You won't find snobs, attitude, and pressure tactics at Jim Ellis - I found you're actually treated with respect, courtesy, and genuine appreciation. I would highly recommend Dustin and Jim Ellis Audi to anyone! More

Excellent!!!!!!! Matt is a great Audi advisor. He provided me with excellent service; was very responsive and attentive. It was great to get updates (calls, texts, an Matt is a great Audi advisor. He provided me with excellent service; was very responsive and attentive. It was great to get updates (calls, texts, and emails) from Matt about my vehicle repair needs. Matt went above and beyond to recommend additional services my vehicle needed to operate safely and better. Thanks for being informative and HONEST!!!! Very trustworthy, professional, and friendly. TS More

Service I was Not impressed with detail service for which I was sent a coupon via email from AUDI. Not worth the drive to Cobb county. I was Not impressed with detail service for which I was sent a coupon via email from AUDI. Not worth the drive to Cobb county. More

Quick. Easy. Painless. Friendly Dustin, specifically, and the Jim Ellis Audi generally, made purchasing my vehicle a very simple process. Dustin was very responsive throughout the w Dustin, specifically, and the Jim Ellis Audi generally, made purchasing my vehicle a very simple process. Dustin was very responsive throughout the whole process. The car was ready for my inspection and test drive when I arrived. There was no hard selling involved and I was able to freely make my decision on whether to purchase the vehicle without felling pressured to do so. I cannot recommend Jim Ellis Audi enough. More