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Audi Long Beach - Service Center

Long Beach, CA

4.9
11 Reviews

11 Reviews of Audi Long Beach - Service Center

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February 14, 2025

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the ste More

by Calbear92
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
March 25, 2024

Charles was my service advisor and I must say that I am very pleased with my overall customer experience. i was informed as to what would be done, kept in the loop as to when my car was complete and also More

by Abdullah B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
March 03, 2024

It’s always a pleasure to be treated like royalty when visiting Circle Audi for service. I pulled up on the date & time appointed and was instantly greeted and taken care of my Mr. Nunez. who then introdu More

by eldridgecharlesjr587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.- Oscar Ortega & General Sales Manager- Tyler Dawson, Charles Alatorre, Kevin Panah, Eduardo Nunez
January 31, 2024

I received excellent service from Charles and his team in the service dept. His team will always be my first choice for my car repairs. More

by Rebeca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
October 17, 2023

Service department knows what service is! Excellent with proactive communication. Loaner cars are immaculate. Charles and Jorge were great! More

by Teri S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre, Jorge Serrano
Oct 17, 2023 -

Teri S. responded

Service department knows what service is! Excellent with proactive communication. Loaner cars are immaculate. Charles and Jorge were great!

September 19, 2023

Great, friendly, professional service. Work done right with one visit, much better than Audi Fletcher Jones Newport Beach where they don't care about their customers. More

by cosmo3307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Serrano
July 25, 2023

Charles was excellent with communication and very helpful very highly recommended and friendly , welcoming staff More

by Veronica Díaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
July 01, 2023

Service is always excellent, professional, friendly. Charles has taken care of us for years, following after Lalo. The best! More

by jsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
April 04, 2023

Superb service center front office staff. Seemingly knowledgeable technician. Outstanding technical features (e.g. phone message technician findings, live video of technician comments on ca More

by caraudiold
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
Apr 07, 2023 -

Audi Long Beach responded

Hello Caraudiold, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Long Beach

February 16, 2023

Great customer service at the Long Beach location Charles Alatorre was very professional and helpful even though they were overwhelmed he explained what was going to be done to the car and they did it, he is More

by mksago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Alatorre
Feb 24, 2023 -

Audi Long Beach responded

Hi Mksago, The team at Audi Long Beach appreciates you taking the time to share your kind sediments regarding your recent service visit with Charles Alatorre and appreciate you complimenting our level of professionalism. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Long Beach

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