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Audi Livermore - Service Center

Livermore, CA

4.8
403 Reviews

403 Reviews of Audi Livermore - Service Center

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May 25, 2024

Nancy is awesome. She keeps us informed on the status of our car and she is very personable, actually, the whole service teams are great! She’s a please to work with More

by DAVINA0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Nick was absolutely great, knowledge and very responsive to our needs. The service department was mediocre, with exception of Johnny Chen who was very helpful in coordinating resolution to Audi software pe More

by salcobar1028
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
May 20, 2024

She’s wonderful at customer service; always provides updates and knows about the car she’s involved with More

by JAYK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

This is how service should be. Nancy was fantastic. She as a great communicator and was very thorough. I will be coming back again for my service needs. More

by benarmfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
May 11, 2024

I was very happy with Tilly and Fernando My trade in value and purchase price were fair More

by SHERRIBABY2U
Recommend Dealer
Yes
Employees Worked With
Tilly, Fernando Valdez
May 10, 2024

Nancy greeted me with a smile and fit me in ahead of my scheduled time. Thanks More

by SBW_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Always very mice and professional, I wish that all sales personel would be as nice as he is! More

by tedski13600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
April 27, 2024

Service schedule was easily completed. I was greeted upon arrival to check in. Service was completed as scheduled and on time. Always a plus. More

by Y.MARJORIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2024

Nancy has always been the best service rep I have ever worked with. She keeps me informed about my car and the status of the service/repairs. More

by COON.MARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

My experience was great he took the time to assist me and showed me how things work on my Audi definitely recommend More

by pabst1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
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