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Audi Livermore - Service Center

Livermore, CA

4.8
397 Reviews

397 Reviews of Audi Livermore - Service Center

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August 19, 2024

Every time I have gone into Audi of Livermore Ismael has provided excellent customer service. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Fast service and very nice people! The place is nice and clean and good costumer service. More

by CAROLCERPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Nancy F provided excellent customer service. Appreciate her handling with the warranty vendor to get my car fixed. More

by CHICATOTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Ismael is an excellent Service Advisor. He is attentive to the concerns I have with my car and has always followed through as promised. Keeping customers informed goes a long way especially More

by crzyaim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

It’s always a pleasure to do business there. Everyone there are so helpful. I especially like the service manager Johnny always comes out and makes sure everything was done to my satisfaction More

by GEORGEMUELLEREXCAVATING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

Service was executed as expected and car was delivered on time. Nancy was very professional.and friendly. Great customer service. More

by STREJO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2024

It was a great experience. Easy process and wonderful customer service. Everything was handled to my satisfaction. Thank you for all your assistance. More

by amaliabotelho3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Bad experience overall . . had to visit dealership 4 time’s to get everything fixed. Parts took forever to come More

by Badmashbhopali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Audi Livermore responded

Hello Badmashbhopali, thank you for your feedback. Our team has attempted to look into the details of your concerns, but unfortunately we are unable to match your DealerRater review with any service information in our system. I understand you experienced delays with your parts and repair work, and would welcome the opportunity to speak with you, to work with you to resolve the concerns you have. Please contact me at your earliest convenience so that I can help. I can be reached directly at 925-245-4971. Thank you, Johnny Cheng, Service Manager

August 09, 2024

Easy to setup appointments and great communication. Very straightforward to work with and delivered on time and as promised. More

by michaeldthurmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2024

The customer service at the Livermore Audi service department was top notch. Would highly recommend. More

by leslie.white99
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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