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Audi Livermore - Service Center

Livermore, CA

4.8
403 Reviews

403 Reviews of Audi Livermore - Service Center

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September 30, 2024

Appreciated the parts department follow-up status phone call on the part that I ordered . More

by ALEPATTER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Great customer service. Nancy was very good at keeping me updated on the progress. I also appreciate the complimentary uber ride. More

by AF061403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

I’ve been bringing my Audis here for service for years — always top notch, always on time, always professional. More

by RICK COLLARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

$300 for an oil change is just stupid. I will not buy another howdy because of your service policy. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ismael Dastagirzada
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Audi Livermore responded

Thank you WNG4 for sharing your feedback on your service visit. I would like to look into the details of your visit and see what I can do to help. We have tried to match your profile to a recent service in the interest of gathering more information, but we are so far not able to make a match. If you are willing to speak with me, I can gather those details and work on creating a positive resolution for you and your Audi. Please contact me at your earliest convenience at 925-254-4971 so I can get started. Thank you, Johnny Cheng, Service Manager

September 18, 2024

This is a great dealership that employs incredibly capable and talented people. The buying and service experience is great More

by kenbcohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Nancy, Johnny and the team once again were a great help. The issue was handled quickly with great communication and sevice. More

by jglayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

The employees at this dealership provide excellent customer service. They provide updates on the status of your car when it’s being serviced. More

by KEVINCAMACHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Nancy is fabulous in doing the right things for you. She will bend over backwards to help you. Everyone at the dealership has been great. More

by RJLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Clear concise explanation of the repair process in terms that a layman can understand. Great Team! More

by MANNY38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Always excellent service Call when ready Detailed explanation of work perform Follow up of past issues More

by MARTYCHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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