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Audi Livermore - Service Center

Livermore, CA

4.8
397 Reviews

397 Reviews of Audi Livermore - Service Center

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September 06, 2022

The service was easy to schedule and quick with same day pick up. Nothing to complain. Would have been better if there’s loaner available, but Uber worked fine. More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Ismael. We appreciate the opportunity to service your vehicle, and we look forward to seeing you again next time!

September 06, 2022

Friendly, professional service department. Promptly provide information and recommendations. on the vehicle condition. Will be back for service. More

by vijay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Choy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with the Service team. We are happy to hear your vehicle was handled efficiently and professionally, and we look forward to seeing you again next time!

September 06, 2022

Nancy was supper helpful with my service appointment and arranging pickup and drop for me ..she explained me all service requirement options for me and timeline for best usage ..thanks to Nancy for all the More

by alekh.ojha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We are happy to hear your vehicle was handled efficiently and professionally, and we look forward to seeing you again next time!

September 06, 2022

Nancy and Johnny are great at their jobs. I wish booking and appt. with a loaner available was easier. More

by bbdgfilice3
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit with Nancy and Johnny! We look forward to serving you again in the future.

September 06, 2022

The service department has always been courteous and professional. In particular, Nancy Frasula has been terrific. More

by Rick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 06, 2022

Very good experience working with the service team. They took time to listen on concerns and suggested options on efficient solutions More

by Venu Ikkurti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Ismael. We are happy to hear your vehicle was handled efficiently and professionally, and we look forward to seeing you again next time!

September 06, 2022

Close to home, work was done in time. Wish the was washed prior to pick up More

by SDBKS
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with our Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 06, 2022

The service center is Very professional, very courteous and communicative. They keep me informed throughout the duration of the service work More

by BKUSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Ismael. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 06, 2022

Great service- employees were very helpful and extremely friendly. Really no complaints. Overall ten out of ten More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Omar
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Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nick and the Service team. We love to hear that everyone was helpful and friendly, and we look forward to seeing you again next time!

September 06, 2022

I have bought and leased 6 Audis from this location and still own two today my old Q5 3.2L has over 215k miles! My A7 which I save for special occasions. Both cars are maintained here and we love the hel More

by DAISY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy & for being a loyal Audi customer. We appreciate the opportunity to serve you, and we love to see your Q5 keep going!

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