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Audi Livermore - Service Center

Livermore, CA

4.8
424 Reviews
Today: 7:30 AM - 6:00 PM Open Now
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424 Reviews of Audi Livermore - Service Center

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September 13, 2022

Audi Livermore has serviced all three of my Audis over the last two decades. I've stayed with them because I have found that they provide professional work done promptly. More

by MAOKEEFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on the service provided to your three Audi vehicles. We truly appreciate your loyalty over the last two decades!

September 09, 2022

Attentive service. Unfortunately had to wait 4 days for a small replacement part to be delivered before repair could be completed. Customer service gave me their curto More

by FULFIRE153
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with the service team. We know it is difficult when replacement parts are delayed, and we hope the courtesy vehicle was helpful in making the experience easier!

September 07, 2022

The car works fine between service and I’ve not hand any additional repairs needed since I’ve been going there More

by PETER.FREIMANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy & Larry. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 07, 2022

Very professional, friendly and helpful. He answered all our maintenance questions. The service experience is very pleasant. More

by WILYZWANG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Ismael. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 07, 2022

Appreciate the service provided by Nick. He managed to get me a loaner while my car was serviced and that made me really happy! More

by RASHMISV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Omar
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nick. We are glad to hear he was able to accommodate your needs while your vehicle was in Service, and we look forward to seeing you next time!

September 07, 2022

Nancy is awesome. Super warm and responsive. I also loved the video tech review I got of my vehicle via text- super slick! More

by cccomerford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We're glad the video tech review was helpful to you!

September 07, 2022

Service Advisors were great and accommodating to my needs. He explained how they have system using text to communicate and to monitor the progress of the servicing. When picking up the car my initial More

by Rawbert1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. We are glad to hear you have had positive experiences with Nancy and Nick, and we look forward to helping you again next time!

September 07, 2022

Prompt, courteous and got the job done. No delay in the check out process! Great More

by MLPOINDEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with our Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 07, 2022

Very friendly in a cozy setting! Easy to deal with! Jonny and the service team are great More

by JOSOLO143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Solorio, Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Johnny and the Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 07, 2022

Service department was helpful and customer service was excellent. Expedited my repair so we could have our vehicle in time for vacation More

by PPISCIOTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We appreciate the opportunity to serve you, and are glad the timing worked out with your vacation. We look forward to seeing you again next time!

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