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Audi Livermore - Service Center

Livermore, CA

4.8
398 Reviews

398 Reviews of Audi Livermore - Service Center

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September 22, 2022

Nick provided truly exceptional customer service. I could not be happier. I will absolutely continue driving the extra mile to have my car taken care of at Audi Livermore. More

by mike.pfisterer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Omar
Oct 10, 2022 -

Audi Livermore responded

That is great to hear! Thank you for your feedback and for giving us the opportunity to earn your business. We look forward to seeing you next time!

September 22, 2022

Friendly professional helpful, they listen. .. don't want to come in with more adjectives. Bye no more More

by kathydeutscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you Kathy, we appreciate your feedback!

September 21, 2022

Always pleased with this Service Dept. Ismael is always so pleasant and easy to work with. Thanks. More

by ellenlockwood
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback, and for your continued business. We look forward to helping you next time!

September 21, 2022

Ismael provided excellent customer service by communicating with me the status of my car. Additionally, he thoroughly answered any concerns/issues I had prior to leaving my car for service. More

by amachelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback on your visit with Ismael!

September 13, 2022

Audi Livermore has serviced all three of my Audis over the last two decades. I've stayed with them because I have found that they provide professional work done promptly. More

by MAOKEEFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on the service provided to your three Audi vehicles. We truly appreciate your loyalty over the last two decades!

September 09, 2022

Attentive service. Unfortunately had to wait 4 days for a small replacement part to be delivered before repair could be completed. Customer service gave me their curto More

by FULFIRE153
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with the service team. We know it is difficult when replacement parts are delayed, and we hope the courtesy vehicle was helpful in making the experience easier!

September 07, 2022

Service Advisors were great and accommodating to my needs. He explained how they have system using text to communicate and to monitor the progress of the servicing. When picking up the car my initial More

by Rawbert1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. We are glad to hear you have had positive experiences with Nancy and Nick, and we look forward to helping you again next time!

September 07, 2022

Prompt, courteous and got the job done. No delay in the check out process! Great More

by MLPOINDEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with our Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 07, 2022

Very friendly in a cozy setting! Easy to deal with! Jonny and the service team are great More

by JOSOLO143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Solorio, Nick Omar
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Johnny and the Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 07, 2022

Service department was helpful and customer service was excellent. Expedited my repair so we could have our vehicle in time for vacation More

by PPISCIOTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We appreciate the opportunity to serve you, and are glad the timing worked out with your vacation. We look forward to seeing you again next time!

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