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Audi Livermore - Service Center

Livermore, CA

4.8
398 Reviews

398 Reviews of Audi Livermore - Service Center

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September 22, 2022

Great service. Quick and fast. Was ubered there and back. Instantly let me know when my car was ready for pickup. More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback! We are glad to hear the Uber service and the communication made this a great service.

September 22, 2022

Nancy always does a great job communicating regarding our cars service. Always does more than she has to. More

by COON.Kenneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your service visit, and on Nancy. We appreciate it, and we look forward to serving you next time!

September 22, 2022

Overall service was good. They had videos to explain the problem , which is cool. I took away one star, because I called several times to book an Uber for me to collect my car More

by Sashikiran Swarna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Hello, thank you for speaking with me recently about your service visit. I appreciated the opportunity to know more about your experience. Please let me know if there is anything further we can do to assist you. We look forward to seeing you next time! - Johnny Cheng, Service Manager

September 22, 2022

We love Audi Livermore and the Great customer service we get there. Highly recommend this dealership. More

by PMMJ2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback, and for your service business. We appreciate it!

September 22, 2022

Awesome service, the service agent is very prompt and keep things very honest. I love the service More

by Maha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Omar
Oct 10, 2022 -

Audi Livermore responded

Thank you for your review of your recent service visit. We are glad to hear you loved it, and that it was quick & transparent!

September 22, 2022

Really great service department with professional and courteous service consultants. Work is done accurately every time. More

by SIM_DHILLON45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your review, and for trusting our team with your Audi service. We look forward to seeing you next time!

September 22, 2022

This dealership never disappoints us when it comes to customer service we can always count on every service rep to keep in contact the whole way through whatever we’ve brought my Audi in for. More

by JLEWIS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback, and for your continued service business. We appreciate it & we look forward to seeing you next time!

September 22, 2022

Drop off was Quick and easy - pick up was even faster - thank you for the great service More

by EJNYMAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

We are glad to hear we made things quick and easy! Enjoy your Audi - we look forward to seeing you next time!

September 22, 2022

Nancy does a great job, always. Everyone is always friendly and helpful. I really like Audi Livermore. More

by PREETBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your review & for being a loyal customer. We appreciate it! We'll let Nancy know about your review, and we look forward to helping you next time!

September 22, 2022

Nancy is Audi Service Perfection. I have 3 Audi's and she has been my service advisor for YEARS! She is so professional and thorough. Would give her 10 Stars if I could. More

by STUART21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

We couldn't ask for a better statement than that about Nancy. We love it! Thank you for your business over the years, it is appreciated. We look forward to helping you for many more!

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