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Audi Livermore - Service Center

Livermore, CA

4.8
407 Reviews

407 Reviews of Audi Livermore - Service Center

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September 23, 2022

All employees are very Friendly, respectful, knowledgeable and professional. Easy to get an appointment.Thank you More

by alglevy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. We appreciate it!

September 23, 2022

Great customer service, very friendly, I was very impressed. The waiting room was clean, water and coffee available too. More

by TONYLHOANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback! We are glad to hear the lounge was useful to you, and that you received great service. We appreciate your business and we look forward to seeing you next time!

September 23, 2022

By far the most caring group of people that exist in the car industry. No matter what every individual finds ways to help you. The old adage about not my department does not exist in this dealership. Grab s More

by Johnathan Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Oct 10, 2022 -

Audi Livermore responded

We couldn't ask for a better review - thank you for your feedback, and for the opportunity to service your Audi. We look forward to seeing you next time!

September 22, 2022

Will never in this lifetime buy Audi. And I will spread the word. So many issues with this xxxx car. And under 100000 miles. More

by Villalpando.Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Omar
September 22, 2022

Nancy, our service advisor, has been excellent. We have been very pleased with the prompt and thorough service we have received. It helps to keep us happy Audi owners. More

by Trish60048
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

We love happy Audi owners! Thank you for visiting us at Audi Livermore - we look forward to serving you next time.

September 22, 2022

I had great service at Audi Livermore. They got my work done quickly on my car. More

by Sid.yadav3524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback, we are glad we were able to get your service done quickly!

September 22, 2022

Service is good. Customer interaction is good. Service agent able to address issues. He ha knowledgeable More

by narsim10_mca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback!

September 22, 2022

Excellent customer service ! Comfortable waiting area. Uber service very efficient drop off and pick up . Highly recommend Audi Livermore More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your recommendation! We are glad to hear the Uber drop off and pick up was a convenient feature for you. We look forward to seeing you next time.

September 22, 2022

Excellent staff and service. However the building AC system was broken and the area for checking in cars was extremely uncomfortable due to heat. At minimum, fans or portables sh More

by mdivasc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit! We appreciate your patience with the air conditioning, and it has since been fixed. Please let us know if there is anything else we can do for you!

September 22, 2022

Great service. Quick and fast. Was ubered there and back. Instantly let me know when my car was ready for pickup. More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Audi Livermore responded

Thank you for your feedback! We are glad to hear the Uber service and the communication made this a great service.

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