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Audi Livermore - Service Center

Livermore, CA

4.8
407 Reviews

407 Reviews of Audi Livermore - Service Center

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October 03, 2022

Nicholas Yoritate, was amazing Best sales person I've worked with in all Audi dealership in northern California I have been looking and waiting for the Q4 for 1 1/2 years and every time he got new More

by DJshaiparty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
Oct 11, 2022 -

Audi Livermore responded

Thank you for your feedback and for the recommendation! We are happy to hear Nicholas took the time to keep you informed. Enjoy the wonderful Q4 - and please let us know if there is anything else we can do for you!

October 01, 2022

Had a flat tire. Jennifer from sales department welcomed me and took me directly to Sales Advisor Josh to had my tire replaced. After that, Johnny, the service manage More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Bi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Audi Livermore responded

We are glad we were able to help with your flat tire! Thank you for your feedback on Jennifer, Josh & Johnny, and we hope you are enjoying your Audi.

September 29, 2022

Very helpful service done quickly while I waited. Kept me updated via text and reviewed what was done. They do a great job More

by DNOLEROTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Omar
Oct 11, 2022 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to earn your service business. We are happy to hear that Nick and the team did a great job!

September 29, 2022

Nancy always calls me to check in and always makes sure that everything gets done in a timely matter! When I had an issue, she took the time out of her day to call me and talk me through it. Thank you Nanc More

by ASHLEYMAREEO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Audi Livermore responded

We appreciate your feedback on your recent service experience with Nancy, and we are glad to hear she took the time to help. Please let us know if there is anything else we can do for you!

September 28, 2022

Fast, friendly, efficient, no pressure, no upsell attempt. Will use again. I need four extra words. More

by CPFRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

We are glad to hear your visit was fast, friendly & efficient! Thank you for visiting us in the Audi Livermore service department.

September 26, 2022

Excellent Service. Nancy is BEYOND amazing. I would have to go somewhere else if she wasn't there!!!!!! More

by STUART21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback, and for your endorsement of Nancy - she is amazing!

September 25, 2022

In spite of the on going challenges from Covid , our car is back and running good, we had our loaner car as promised when we decided to purchase from Audi Livermore More

by Robert Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to help you with your service. We appreciate your business!

September 23, 2022

Great Great service people friendly very helpful people The problem is shortage on rental cars in the car being serviced More

by W_AL_DEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. We will note the shortage of available rental cars, as we know transportation is very important while your Audi is serviced. We look forward to seeing you on your next visit!

September 23, 2022

One again Nancy was very professional and super helpful. This is why I always asked for her More

by giovanna.enns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your endorsement of Nancy and our service team. We appreciate the opportunity to service your Audi, and we look forward to helping you again next time!

September 23, 2022

Ordered tires. Made appt. Went to dealer and they said tires didn’t come in. Why not a phone call to reschedule and gas is not cheap. 45 miles for. Nothing More

by TWDAWKINS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No comment
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