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Audi Livermore - Service Center

Livermore, CA

4.8
400 Reviews

400 Reviews of Audi Livermore - Service Center

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October 04, 2022

I tried to make An appointment online but they gave me three weeks out so I went to the dealer and I told him I need an oil change and tires and she took me right away I guess when I called the lady was m More

by RAED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent Service visit!

October 03, 2022

Nicholas Yoritate, was amazing Best sales person I've worked with in all Audi dealership in northern California I have been looking and waiting for the Q4 for 1 1/2 years and every time he got new More

by DJshaiparty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
Oct 11, 2022 -

Audi Livermore responded

Thank you for your feedback and for the recommendation! We are happy to hear Nicholas took the time to keep you informed. Enjoy the wonderful Q4 - and please let us know if there is anything else we can do for you!

October 03, 2022

I was happy that it had Saturday service because I had to travel far and that it was available right away for service. My local Audi dealership was not available for several weeks. Good communication and r More

by SYLVIA.GALLEGOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. We are glad to hear we were able to help you on a Saturday to get your service done faster. We appreciate the opportunity to service your vehicle, and we hope to see you again!

October 03, 2022

The service department is amazing. Usually we get a car wash but due to drought we did not. We put a deposit on a Q4! More

by KARENMURPHY5232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Adams, Jacob Gonzalez
Oct 11, 2022 -

Audi Livermore responded

Thank you for your feedback on the service department - we are excited about the Q4, and we look forward to helping you with this amazing new vehicle.

October 01, 2022

Had a flat tire. Jennifer from sales department welcomed me and took me directly to Sales Advisor Josh to had my tire replaced. After that, Johnny, the service manage More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Bi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Audi Livermore responded

We are glad we were able to help with your flat tire! Thank you for your feedback on Jennifer, Josh & Johnny, and we hope you are enjoying your Audi.

September 29, 2022

Very helpful service done quickly while I waited. Kept me updated via text and reviewed what was done. They do a great job More

by DNOLEROTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Omar
Oct 11, 2022 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to earn your service business. We are happy to hear that Nick and the team did a great job!

September 29, 2022

Nancy always calls me to check in and always makes sure that everything gets done in a timely matter! When I had an issue, she took the time out of her day to call me and talk me through it. Thank you Nanc More

by ASHLEYMAREEO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Audi Livermore responded

We appreciate your feedback on your recent service experience with Nancy, and we are glad to hear she took the time to help. Please let us know if there is anything else we can do for you!

September 28, 2022

Fast, friendly, efficient, no pressure, no upsell attempt. Will use again. I need four extra words. More

by CPFRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

We are glad to hear your visit was fast, friendly & efficient! Thank you for visiting us in the Audi Livermore service department.

September 26, 2022

Excellent Service. Nancy is BEYOND amazing. I would have to go somewhere else if she wasn't there!!!!!! More

by STUART21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback, and for your endorsement of Nancy - she is amazing!

September 25, 2022

In spite of the on going challenges from Covid , our car is back and running good, we had our loaner car as promised when we decided to purchase from Audi Livermore More

by Robert Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to help you with your service. We appreciate your business!

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