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Audi Livermore - Service Center

Livermore, CA

4.8
407 Reviews

407 Reviews of Audi Livermore - Service Center

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October 17, 2022

No one knows what’s going on each time vehicle is picked up. My radio was switched out in January due to a recall. I’m finding out months later my vehicle tracking no longer works and I need the I formation More

by MLYNN520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Omar
Oct 21, 2022 -

Audi Livermore responded

Thank you for your feedback, and for speaking with me in more detail about your experience. I truly appreciate your time and we look forward to resolving this for you! - Johnny Cheng, Service Manager

October 16, 2022

Great service, helped us a lot with Audi connect. Very nice and answered all are questions More

by Vatsal Gupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit. We are glad to hear all of your questions were answered, and we are here for you if you need any more help with your Audi.

October 14, 2022

Quick efficient and very nice to work with. Was in and out in 2 hours More

by VCORNWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit. We are glad we were able to perform your service quickly so you can get back to your day!

October 14, 2022

Wonderful service & respectful of my time. Thank you for the assistance & having it done right. More

by ROBDAVISAUDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your wonderful review! We look forward to the next opportunity to help you with your Audi.

October 14, 2022

Superb service, given by knowledgeable people, who always make you feel like a friend. They’re tremendous. More

by TIBBSROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Nov 10, 2022 -

Audi Livermore responded

Thank you for your wonderful review! We look forward to the next opportunity to help you with your Audi.

October 13, 2022

Very satisfied. Video download of underside check very helpful. Would ask car wash to be done as before More

by EANWOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. The car wash is very popular and we will be keeping an eye on drought conditions for the future. Glad to hear the video feature was helpful!

October 13, 2022

The staff was polite and professional. They were always mindful of our time and needs. I appreciate the care taken and the options presented to make the best decisions. I highly recommend More

by G.CHILCOTT
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback and recommendation on your service visit. We look forward to helping you with your Audi service next time!

October 12, 2022

My service advisor Josh was awesome! He was knowledgeable and professional. He listened to my concerns and advised of what options I could be done. Overall, I am pleased with the servic More

by tsim323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on Josh! We are glad to hear you are pleased, and we look forward to your next visit!

October 12, 2022

Excellent service, courteous and friendly. Nick was very help and was able to resolve my issue. Thank you Nick! More

by NDAVIS9027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback, we are excited that Nick was helpful and that your issues were resolved!

October 11, 2022

My service adviser, Nancy Frasula was knowledgeable, friendly and attentive to my service needs. It is always a delight working with Audi, Livermore. And I love their hot chocolate dispenser. More

by WISEMOM61706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on Nancy and your service visit. We will keep the hot chocolate ready for your next visit!

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