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Audi Livermore - Service Center

Livermore, CA

4.8
397 Reviews

397 Reviews of Audi Livermore - Service Center

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October 05, 2024

Ismael Dastagirzada and the people there were very professional and helpful. They offered great services and recommendations. More

by TREVOR.CHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

Livermore Audi provides expert service on he maintenance of my eTron A3. The service reps are knowledgeable and friendly making the experience at Livermore Audi easy and comforting. More

by johnclederes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Bejar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Josh was fantastic and very helpful! I appreciated his knowledge and kindness and updates on the process. More

by DILLON3213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Purchased a 2017 Q7. Have had it for 7 years and have always had Audi service in Livermore. I have been very happy with their service and support with my suv. Nancy has a More

by LivermoreAudiTed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Appreciated the parts department follow-up status phone call on the part that I ordered . More

by ALEPATTER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Great customer service. Nancy was very good at keeping me updated on the progress. I also appreciate the complimentary uber ride. More

by AF061403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

I’ve been bringing my Audis here for service for years — always top notch, always on time, always professional. More

by RICK COLLARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

$300 for an oil change is just stupid. I will not buy another howdy because of your service policy. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ismael Dastagirzada
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Audi Livermore responded

Thank you WNG4 for sharing your feedback on your service visit. I would like to look into the details of your visit and see what I can do to help. We have tried to match your profile to a recent service in the interest of gathering more information, but we are so far not able to make a match. If you are willing to speak with me, I can gather those details and work on creating a positive resolution for you and your Audi. Please contact me at your earliest convenience at 925-254-4971 so I can get started. Thank you, Johnny Cheng, Service Manager

September 18, 2024

This is a great dealership that employs incredibly capable and talented people. The buying and service experience is great More

by kenbcohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Nancy, Johnny and the team once again were a great help. The issue was handled quickly with great communication and sevice. More

by jglayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.