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Audi Livermore - Service Center

Livermore, CA

4.8
407 Reviews

407 Reviews of Audi Livermore - Service Center

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December 01, 2022

Had an appointment for the recall service. Nancy helped with the entire process including a ride back and forth. Overall a good service experience. Thank you More

by CRjalihal
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your review. We are happy to hear Nancy provided good service for you and your Audi during your recall service. Please let us know if we can be of further service to you!

November 29, 2022

All aspects of the service were excellent. The service representative A+++. They have been consistent with each service. More

by sblick42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

We love the A++ rating! Thank you for the opportunity to service your Audi - we look forward to seeing you next time!

November 28, 2022

Service staff always courteous and accommodating to customers. Service & warranty completed on time. Plus, we always feel like family at Audi Livermore More

by MARJORIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Feb 14, 2023 -

Audi Livermore responded

Thank you Marjorie for your feedback. We are glad you feel welcome at our store, and we look forward to helping you with your Audi next time!

November 25, 2022

Nancy Frasula was very helpful and responsive. The work was done efficiently. Thank you Audi. More

by JOANNE.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you Joanne for your review. We appreciate it, and we are glad to hear that Nancy helped you through your visit!

November 23, 2022

Customer service was awesome. I’m very happy with the service and was able to get everything fixed for my car. Ismael is always amazing. Thank you for servicing my car. More

by USMANKH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to service your Audi. We appreciate you and we look forward to seeing you next time!

November 23, 2022

Great service, great staff. Bought my car there and all service has been done there since. More

by MARIOA315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to service your Audi. We appreciate it, and we look forward to seeing you next time!

November 23, 2022

Service people are always friendly and helpful. Good communication. I will keep coming back. Thank you. More

by dmatlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback. We look forward to helping you next time!

November 23, 2022

Johnny and Nancy are our go-to service reps for our three Audis. Great team. More

by RICKLEVESQUE
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback on Johnny and Nancy - we certainly agree they are great 'go-to' people! We look forward to seeing you next time!

November 20, 2022

Nancy and here team were excellent to work with. I suggest using Audi Livermore for your vehicle’s service and maintenance. More

by dabus36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback and your recommendation! We are glad to hear that Nancy and the team took great care of you and your Audi.

November 19, 2022

Great experience with the service department. A little disappointed that you have to wait so long for a loaner car. More

by GEMMA101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback on your recent experience. We appreciate your visit, and we are working on loaner car availability for the future, as new car availability becomes less of an issue for the manufacturer. We look forward to seeing you and your Audi next time!

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