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Audi Livermore - Service Center

Livermore, CA

4.8
400 Reviews

400 Reviews of Audi Livermore - Service Center

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November 23, 2022

Johnny and Nancy are our go-to service reps for our three Audis. Great team. More

by RICKLEVESQUE
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback on Johnny and Nancy - we certainly agree they are great 'go-to' people! We look forward to seeing you next time!

November 20, 2022

Nancy and here team were excellent to work with. I suggest using Audi Livermore for your vehicle’s service and maintenance. More

by dabus36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback and your recommendation! We are glad to hear that Nancy and the team took great care of you and your Audi.

November 19, 2022

Great experience with the service department. A little disappointed that you have to wait so long for a loaner car. More

by GEMMA101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback on your recent experience. We appreciate your visit, and we are working on loaner car availability for the future, as new car availability becomes less of an issue for the manufacturer. We look forward to seeing you and your Audi next time!

November 16, 2022

Livermore Audi service is the very best and has been for the 20 years of servicing y all 9 of my Audis since 2003. Your manager, Johnny Cheng, is the best without a doubt. The service dept. is your best s More

by PHIL70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Audi Livermore responded

Wow, we love this review! Thank you for your loyalty both to Audi and to our Livermore Audi location, we truly appreciate it! We agree that Johnny is the best and we'll be sure to pass your note along.

November 08, 2022

Ismael and the entire service department are the best! They got the job done, kept me informed, and were more than accommodating when I needed to swap loaner vehicles. Highly recommend them for your servi More

by Misty soghoian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Feb 10, 2023 -

Audi Livermore responded

Thank you Misty for your feedback. It's great to hear that Ismael and the team took great care of you, and we appreciate the recommendation. We look forward to seeing you next time!

November 05, 2022

Always on time. Great customer service. Fair prices. I appreciate their professionalism. Kudos to Audi More

by jpaladic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Audi Livermore responded

Thank you for your feedback and for your business!

November 05, 2022

Great service! Easy to schedule. Good follow up. This is the 3 rd survey I have completed so please stop sending me surveys to complete! More

by sophiemom_3194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Audi Livermore responded

Thank you for your feedback, and we apologize for the number of surveys. Hopefully this was the last one!

November 04, 2022

thank you very very very very very very very very very very very very much! More

by mojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Feb 03, 2023 -

Audi Livermore responded

We love it! You are very welcome, and we look forward to seeing you next time!

October 27, 2022

The Livermore Audi services department is a well managed team. The staffs consistent professional and kind. Over all, is pleasant experiences. More

by ALBANY_TANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Audi Livermore responded

Thank you for your feedback on our Service department. We appreciate it and we look forward to helping you next time!

October 26, 2022

Always very professional and courteous. Appreciate they take very good care of my vehicle. Very nice they arrange a ride both at drop off and pick up. More

by CLASS5X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Solorio
Nov 10, 2022 -

Audi Livermore responded

Thank you for your review of your recent service visit. We appreciate your business and look forward to our next opportunity to service your Audi!

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