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Audi Livermore - Service Center

Livermore, CA

4.8
400 Reviews

400 Reviews of Audi Livermore - Service Center

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December 05, 2022

Excellent service. They took care of my issue in a timely manner. Updated my rear camera. More

by DEPPS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback. We are glad to hear you received excellent service! Please let us know if there is anything further we can do for you.

Feb 14, 2023 -

DEPPS49 responded

You're welcome.

December 04, 2022

Performed the software/firmware recall update with problem and check the car before it's schedule maintenance. Couldn't be happier. More

by 73GOBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate, Nick Omar
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Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback! We are glad to hear your recall update and scheduled maintenance were handled well, and we look forward to helping you with your Audi next time!

December 02, 2022

Nick and Nancy are great - always friendly and professional. Thank you so much. Have a great holiday. More

by Laura Fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
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Feb 14, 2023 -

Audi Livermore responded

Thank you Laura for your feedback. We are glad to hear that Nick and Nancy took great care of you and your Audi. Please let us know if there is anything further we can do for you!

December 01, 2022

Had an appointment for the recall service. Nancy helped with the entire process including a ride back and forth. Overall a good service experience. Thank you More

by CRjalihal
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Livermore responded

Thank you for your review. We are happy to hear Nancy provided good service for you and your Audi during your recall service. Please let us know if we can be of further service to you!

November 29, 2022

All aspects of the service were excellent. The service representative A+++. They have been consistent with each service. More

by sblick42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Livermore responded

We love the A++ rating! Thank you for the opportunity to service your Audi - we look forward to seeing you next time!

November 28, 2022

Service staff always courteous and accommodating to customers. Service & warranty completed on time. Plus, we always feel like family at Audi Livermore More

by MARJORIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
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Feb 14, 2023 -

Audi Livermore responded

Thank you Marjorie for your feedback. We are glad you feel welcome at our store, and we look forward to helping you with your Audi next time!

November 25, 2022

Nancy Frasula was very helpful and responsive. The work was done efficiently. Thank you Audi. More

by JOANNE.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Livermore responded

Thank you Joanne for your review. We appreciate it, and we are glad to hear that Nancy helped you through your visit!

November 23, 2022

Customer service was awesome. I’m very happy with the service and was able to get everything fixed for my car. Ismael is always amazing. Thank you for servicing my car. More

by USMANKH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to service your Audi. We appreciate you and we look forward to seeing you next time!

November 23, 2022

Great service, great staff. Bought my car there and all service has been done there since. More

by MARIOA315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to service your Audi. We appreciate it, and we look forward to seeing you next time!

November 23, 2022

Service people are always friendly and helpful. Good communication. I will keep coming back. Thank you. More

by dmatlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Livermore responded

Thank you for your feedback. We look forward to helping you next time!

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