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Audi Livermore - Service Center

Livermore, CA

4.8
407 Reviews

407 Reviews of Audi Livermore - Service Center

Sort by
April 14, 2023

Very Professional and courteous. Everything was done ahead of scheduled. Will recommend Audi Livermore to Friends and Family More

by MSYVORAVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 14, 2023

Fast informative service provided every time I’ve been in; never had to go back a second time to have anything resolved! More

by DAVID.BOWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Bejar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sayed Akbari, Ivan Esqueda-Aguilar
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Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 13, 2023

Fast and friendly service, was expecting to wait long and didn’t have to and I was there in the morning during the week too More

by CHRISTIANSEN_ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Bejar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Esqueda-Aguilar
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 10, 2023

Smooth and easy per usual :)! Everyone is helpful and kept me updated the entire time. More

by samanthatannock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 10, 2023

Friendly and completed inspection and recall within the time frame Good service and friendly service staff More

by vivienlai97@gmail.com
Recommend Dealer
Yes
Employees Worked With
Nancy
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 08, 2023

It is always a pleasure to work with Livermore Audi. I’ve been helped by Nancy for years and she is the best! More

by SHABSICKLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. We value our loyal customers, and if there is anything else we can do for you, please be sure to let our team know!

April 06, 2023

The service was wonderful. Nancy is very knowledgeable of the process and very helpful And quick with solutions. More

by rahulvartak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 06, 2023

Easy to schedule appointment Service Center opened early to help waiting customers Customer Service personnel friendly More

by mgekk19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 05, 2023

Friendly service people. Friendly service people. Friendly service people with smiles on all the time. More

by MARUSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Report | Print
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

April 02, 2023

It seems to me that my car has a few if not many problems with regards to electrical systems which is probably due to first year build which provides blend arenit passed on in blame to the dealership More

by JSPWILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts do not come on on time
Report | Print
Apr 07, 2023 -

Audi Livermore responded

Thank you for sharing your feedback regarding your vehicle. We are focused on our customers having a positive experience and I want to ensure we address the concerns of our customers. In an effort to improve your experience, we have researched your records and attempted to contact you to discuss your vehicle's needs in more detail, but so far we have been unable to reach you. At your convenience, please contact us at the following: Nancy (Service Advisor) 925-245-4963 or Johnny (Service Manager) 925-245-4971. Thank you, we look forward to hearing from you.

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