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Audi Livermore - Service Center

Livermore, CA

4.8
399 Reviews

399 Reviews of Audi Livermore - Service Center

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May 17, 2023

Good dealership, they took my vehicle in earlier than expected and fixed it early, friendly staff More

by swaroopr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 15, 2023

Very helpful, kept me in the loop with everything going on. Went above and by. More

by msourbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 15, 2023

Great timing and communication Great timing and communication Great timing and communication Great timing and communication Great timing and communication More

by WNG3
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 14, 2023

Great dealership for sales and service. Nick in sales was great on my last Audi purchase. Josh and Nancy have always been helpful as services advisors, and I can't say enough about Johnny More

by STEVEMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 13, 2023

Nick is great, and always willing to help! He makes the experience personal to your needs. More

by jess.lawtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
Dec 29, 2023 -

Audi Livermore responded

Thank you for your feedback, and for the opportunity to help you with your vehicle purchase. We hope you are enjoying your Audi, and we are here if you need anything else!

May 11, 2023

Nancy and Johnny in the Livermore Audi service department are two reasons I've been a customer of this dealership for almost 20 years. More

by SWENSONJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you so much for your feedback and your loyalty to our Service team. We appreciate it, and we look forward to your next visit!

May 10, 2023

Took care of my issues including bad engine mts near end if extended warranty That's all More

by WNG3
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 10, 2023

Great Quick. Great Uber arrangement. Video inspection was helpful. Efficient communication about the progress and status More

by SAMANTHAKIM7@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Josh Choy
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 09, 2023

Good. Service was excellent by representative. Courtesy car was very good. However car was returned unwashed and dirty. I expect more from an Audi Dealer More

by KMERRITT@COOLEY.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
May 15, 2023 -

Audi Livermore responded

Thank you for your feedback on your recent visit. I am glad to hear that Nancy provided excellent service, and I also understand your concern with the cleanliness of your car. If you are willing, I would value the opportunity to speak with you regarding your visit, so I can make sure we deliver a 5-star experience. Please call me at your earliest convenience, I can be reached directly at 925-245-4971. Thank you, Johnny Cheng, Service Manager

May 08, 2023

They’re always friendly and helpful. I never have wait a long time. Thank you More

by TRUEMOCHA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

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