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Audi Livermore - Service Center
Livermore, CA
419 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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419 Reviews of Audi Livermore - Service Center
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Verified Customer
February 28, 2025
I had Audi Q7 since 2022 And have visited this dealership multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky brakes. During multiple visits Nancy told me that she was surprised to hear about squeaky brakes because that’s not an issue that Audi typically has. Eventually, I recorded the video and brought it in. After reviewing the video with Ismae he has acknowledged that this is an ongoing issue with Audi and that if we wanted them to look at it, it would cost close to $600 for each break even if it’s just a pebble stuck on the brakes. He insisted that this was not covered by the extended Warranty but if we wanted to complain to someone, we can call the number he can provide. The only tire or break service that is covered by the extended warranty is “visual check.” Staff is not rude, but not compassionate or empathetic either. The service is usually rushed, the interactions are quick and cold, not a lot of conversation or dialogue or willingness to listen. The reality is that if we treated me like that during the purchase phase or if My car brakes were squeaking this loud during test drive I would not have purchased the car. Everything worked for about 12 months, but after the first year something is always a little off. I can tell that both the staff and our family are all exhausted from frequent visits and tense conversation. I do not recommend purchasing Audi and I do not recommend this dealership. More
by DN
February 16, 2025
Friendly, professional, good communicator, efficient, timely. Easy to do business with. What more could one ask for? timely. Easy to do business with. What more could one ask for? More
by Dtinker0
Employees Worked With
February 13, 2025
Wonderful service , friendly staff. I would recommend Livermore Audi to colleagues inquiring about fair pricing and great friendly service. I would recommend Livermore Audi to colleagues inquiring about fair pricing and great friendly service. More
by jamieholmes_79
Employees Worked With
February 12, 2025
Nancy was super attentive and care about us. We are coming back to this dealer any time we are in need of help. Way to go Nancy. We are coming back to this dealer any time we are in need of help. Way to go Nancy. More
by marinamanzano86
Employees Worked With
February 06, 2025
easy process from start to finish. excellent personnel. very thorough examination of the car and communicating the issues excellent personnel. very thorough examination of the car and communicating the issues More
by DMODENA
January 22, 2025
Always a pleasant experience. Excellent Customer Service. Very helpful and Timely response Knowledgeable and friendly Excellent Customer Service. Very helpful and Timely response Knowledgeable and friendly More
by kntut
January 19, 2025
Very helpful very knowledgeable very friendly. James seemed to know everything about the A6 2020 I purchased. Found a few small problems a few daus later and they repaired them no charge. Ismael i James seemed to know everything about the A6 2020 I purchased. Found a few small problems a few daus later and they repaired them no charge. Ismael in service dept the best. More
by markefoord
Employees Worked With
January 12, 2025
Have been taking my Audi's to Livermore Audi for over 2 decades and it's great to see despite all the ownership changes the service department has continued to provide top-level service and support for the decades and it's great to see despite all the ownership changes the service department has continued to provide top-level service and support for the customers. More
by LivJet
January 09, 2025
I purchased my Audi in 2023 from Audi of Livermore, and have been returning for regular service since. I was very satisfied with the sales process and continue to be satisfied with the service team, espec have been returning for regular service since. I was very satisfied with the sales process and continue to be satisfied with the service team, especially Nancy F., who has been my principal advisor. My interactions with the parts and finance teams have been great and I always appreciate Jenn's positive attitude and great service. More
by TONYSORENSEN
