Audi Livermore - Service Center

I never have any issues when sending our vehicles in. All staff is very helpful. Glad to see Faith Clark is back. She has always been a big help. All staff is very helpful. Glad to see Faith Clark is back. She has always been a big help. More

I have bee having a terrible experience with the dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fix dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fixed or there is some other issue. This time I took my care for 20K service and now the car heater stopped working. I called Josh and specifically asked to complete the recall work for the power station, he told me it's taken care of and now then I plugged it is not working. More

James, the sales person was knowledgeable and responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made thre responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made three requests for a copy of my purchase agreement and have not received a copy. I should have received the purchase agreement the day I bought the vehicle. I did not! Terrible. More

I received excellent customer service in regards to helping me figure out how to use some of the features of my vehicle. helping me figure out how to use some of the features of my vehicle. More

They did a great job from start to finish with the service. Thx. I will continue to take my parents car there for service and recommend them to others. service. Thx. I will continue to take my parents car there for service and recommend them to others. More

Previously I had very unpleasant experiences with Livermore Audi while I was trying to purchase a vehicle. However, this time Nick(sales) and Nancy(service) gave me a wonderful customer service! They Livermore Audi while I was trying to purchase a vehicle. However, this time Nick(sales) and Nancy(service) gave me a wonderful customer service! They both were very attentive, caring, and personable! Great timely communication and knowledgeable! I guess you just have to encounter the employees who have been there for a long time and care! Thank you to both of you for the wonderful experience!!!! More

Extremely knowledgeable Service Staff. Explanation of repair process was clear and concise where I could understand. Josh provided updates during the repair process. Explanation of repair process was clear and concise where I could understand. Josh provided updates during the repair process. More

Everyone is great to work with. I can't remember everyone's names but everyone takes time to explain and be clear and communicate timing and expectations. I can't remember everyone's names but everyone takes time to explain and be clear and communicate timing and expectations. More

My car wash washed after service was complete but the pressure washer stripped some of the paint off my car door and back panel. pressure washer stripped some of the paint off my car door and back panel. More