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Audi Livermore - Service Center

Livermore, CA

4.8
403 Reviews

403 Reviews of Audi Livermore - Service Center

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September 20, 2023

Nancy is thorough, efficient, and friendly. She makes bringing in the car for service a pleasure. The service work is both timely and excellent. More

by MBLAKELY5198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2023

Helpful with all service requirements, Nacy is head and shoulders the best service person I've ever worked with at any dealership. More

by DAVID.BASINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2023

I was very pleased with the quick turn around of my service request. Thank you so much. More

by rubay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
September 11, 2023

I have used Audi Livermore to service my Audi TT since 2001 and have great trust in Johnny Cheng and all the support staff in the service department. If it was not for the relationships I have built over More

by MLALWANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith Clark
September 11, 2023

I’d like to thank Nick for his patience and professionalism, Nick was super helpful with helping me set up my Audi I purchased at another dealership that wasn’t so helpful. If you’re in the mar More

by Allensanchez185
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
September 09, 2023

Nancy has been my Audi service specialist for the last 10 years, and she has been professional, courteous and very knowledgeable all these years. She’s the best! More

by Prefer not to divulge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Bejar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Test drove my 1/40 B5 S4 for an airbag recall for 20 miles and ruined the master cylinder and slave, i will never bring my car back to audi Livermore if i could give 0 stars i 100% would. Can only ima More

by Adeebr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Cheng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Sep 15, 2023 -

Audi Livermore responded

Hello Adeebr, I appreciate you sharing your concerns with your Audi service. In the interest of learning more about your review, we have attempted to locate the details of your visit but we are unable to match your profile details to our customer records. I would appreciate the opportunity to gather more information from you, so that we can investigate properly. If you are willing, please contact me directly at 925-245-4971 or jcheng@audilivermore.com. Thank you, Johnny Cheng, Service Manager

September 07, 2023

Very pleased with the work. The repair couldn't be completed in one day, as promised, but I received a call letting me know it would be ready the next day. I had not planned any More

by WARRENSHUKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

This dealership is very conveniently located and wonderful to work with. Making service appointments is a breeze! More

by EVHLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Service team works effectively with clients. The waiting area is reasonably comfortable for clients. No issues experienced. More

by MLHE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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