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Audi Livermore - Service Center

Livermore, CA

4.8
403 Reviews

403 Reviews of Audi Livermore - Service Center

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January 15, 2024

Welcomed appropriately and pulled my information up knowing exactly what was needed for my appointment. I appreciate the efficiency. I had an additional concern that I wanted a tech to take a look and More

by suresh.dheerendra
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
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January 14, 2024

They treat you like family. They treat you like family. And they are professional and meticulous with their work. More

by AGON3
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
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January 14, 2024

Very helpful They helped me out with my rear wiper and let me know exactly when I could pick up my car More

by SURAJ.AB
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
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January 14, 2024

tools months and numerous visits to fix Car went in August and in December was still broken. Traded the car in with warning lights on. Tired of dealing with broken car. Will not buy another Audi ever More

by JGRECIAN
Recommend Dealer
No
Employees Worked With
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith Clark
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Jan 15, 2024 -

Audi Livermore responded

Thank you jgrecian for sharing your feedback on your service visits. We understand your frustration with the issues presented by your Audi. The diesel vehicles have common issues and even with the extended warranty, repeated visits to the dealership are burdensome and take their toll on an owner. I'm sorry for the ordeal you went through, but if there is every anything we can do for you in the future, please ask for me directly so I can do my best to ensure a positive experience. Thank you, Johnny Cheng, Service Manager

January 13, 2024

Great customer service. Like the Uber ride to and from. Like the offer to wash the car even though I couldn't take advantage of it this time around. More

by ALICE.LEWSEY
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
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January 13, 2024

Nancy and the tech went above and beyond to fix my issue and more Great experience More

by CHAD.ARNOLD2
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
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January 13, 2024

Very helpful. Very friendly Provided great customer service Happy to return again Everything was great More

by ALIOWENS78
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
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January 13, 2024

Awesome helpful responsive She is very helpful. Awesome helpful responsive. Was always reachable on text and went the extra mile to help More

by aoswal
Recommend Dealer
Yes
Employees Worked With
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith Clark
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January 13, 2024

Always excellent and this visit was no exception. Very organized, excellent and timely communication. Provides a 1st class experience. More

by CATHYPDAVIS
Recommend Dealer
Yes
Employees Worked With
Josh
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January 08, 2024

Nick went out of his way to help me on a strictly customer service issue. He went above and beyond and I’m very grateful. Thank you Nick! More

by bhagerty22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
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