Audi Livermore - Service Center

Johnny Cheng the service manager is a great leader! ! I live close to concord Audi but I would rather bring my A6 to Johnny. ! I live close to concord Audi but I would rather bring my A6 to Johnny. More

Exellent service. All work done was correct, and done in a timely manner. I will be returning to continue needed service. All work done was correct, and done in a timely manner. I will be returning to continue needed service. More

Faith was really helpful! Highly recommend! And turn around service was prompt as promised. Thank you! Highly recommend! And turn around service was prompt as promised. Thank you! More

Audi Livermore did an amazing job of working through a complicated problem. They kept me up to speed, communicating very well. They fixed the problem completely. Thank you! complicated problem. They kept me up to speed, communicating very well. They fixed the problem completely. Thank you! More

Faith was very helpful. Will take care of recommended repairs in January 2025 Thank you Will take care of recommended repairs in January 2025 Thank you More

Great customer service…timely and clear communication, getting in front of recalls, handling loaners, etc. getting in front of recalls, handling loaners, etc. More

I never have any issues when sending our vehicles in. All staff is very helpful. Glad to see Faith Clark is back. She has always been a big help. All staff is very helpful. Glad to see Faith Clark is back. She has always been a big help. More

I have bee having a terrible experience with the dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fix dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fixed or there is some other issue. This time I took my care for 20K service and now the car heater stopped working. I called Josh and specifically asked to complete the recall work for the power station, he told me it's taken care of and now then I plugged it is not working. More

James, the sales person was knowledgeable and responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made thre responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made three requests for a copy of my purchase agreement and have not received a copy. I should have received the purchase agreement the day I bought the vehicle. I did not! Terrible. More

I received excellent customer service in regards to helping me figure out how to use some of the features of my vehicle. helping me figure out how to use some of the features of my vehicle. More