Audi Livermore

The experience was great. Jen and her manager Louis were great! We didn't want to waste time driving around looking for the car we wanted at the price that made sense, Jen was Jen and her manager Louis were great! We didn't want to waste time driving around looking for the car we wanted at the price that made sense, Jen was able to find us a Q5 that had all the things we wanted at a price that was better then I expected. Louis helped find the car and when it was sold from under us, he was able to find a replacement that actually cost more, but sold it to us at the original negotiated price. The finance manager, Carlos came up with several tempting options, but since we already had a load in place we went with it. After the sale we needed some information on the sale, and even though Jen, Carlos, and Louis were off for the day, Zamir jumped in and helped us get a copy of the paperwork we needed. Overall everyone at the dealership were great to work with! More

Great customer service…timely and clear communication, getting in front of recalls, handling loaners, etc. getting in front of recalls, handling loaners, etc. More

Great job! Worked with me to help me fit my budget and was knowledgeable about the car! Worked with me to help me fit my budget and was knowledgeable about the car! More

Great customer service and made sure I was taken care of. Made sure all my needs were met Made sure all my needs were met More

I never have any issues when sending our vehicles in. All staff is very helpful. Glad to see Faith Clark is back. She has always been a big help. All staff is very helpful. Glad to see Faith Clark is back. She has always been a big help. More

I have bee having a terrible experience with the dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fix dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fixed or there is some other issue. This time I took my care for 20K service and now the car heater stopped working. I called Josh and specifically asked to complete the recall work for the power station, he told me it's taken care of and now then I plugged it is not working. More

I had the pleasure of being assisted by Edward Green today. I have purchased multiple cars in the past and Edward was by far THE BEST sales rep I've worked with! He made the whole experience delightful, today. I have purchased multiple cars in the past and Edward was by far THE BEST sales rep I've worked with! He made the whole experience delightful, quick, and easy! He really listened to what I was asking for and delivered exactly that! He went above and beyond to locate a specific vehicle for me and even delivered it to my home. Very polite and not pushy at all! He's trustworthy and I highly recommend him! More

I have had the worst possible experience with Gavin today. He is the most unhelpful, rude and disrespectful person I have come across at Audi Livermore. This is my second encounter with and is is worst today. He is the most unhelpful, rude and disrespectful person I have come across at Audi Livermore. This is my second encounter with and is is worst than my second one. As an Audi finance manager, he needs to be more accommodating and welcoming towards the customers. Extremely dissatisfied and disappointed with his behavior. I have been an Audi customer since 2016 but I guess not anymore!!! More

James, the sales person was knowledgeable and responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made thre responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made three requests for a copy of my purchase agreement and have not received a copy. I should have received the purchase agreement the day I bought the vehicle. I did not! Terrible. More

Easy and professional to work with - Great Service ! I purchased my vehicle when I was out of the USA and the process was perfect and honest. I purchased my vehicle when I was out of the USA and the process was perfect and honest. More