Audi Lehi

My Name is Tom Alexander, my wife and I purchased our 9th Audi from Audi Lehi, Ut. This year. Over the years we purchased Audi’s from first rate big name dealers while living in Chicago land IL. And the Co Audi from Audi Lehi, Ut. This year. Over the years we purchased Audi’s from first rate big name dealers while living in Chicago land IL. And the Colorado front range. Occasionally an issue can arise in servicing the vehicle, I’ve seen a number of approaches over the decades that service manager’s use to deal with issues. We’ve had some great dealers over the years to work with but occasionally individuals on both sides can have a bad day. I have a saying “it’s nice to get a great deal but it’s the service that keeps you coming back”!!! Audi Lehi has been at the top of the rung but we did have a service issue recently that we wanted to discuss face to face with the manager. Porsche/Audi Lehi Service Manager Simon Millican after all the decades of owing Audi’s is at the pinnacle in his current position. Listening skills were the best I’ve ever encountered, people skills as well. No pandering, very genuine and fair, easy to talk with. Both the customer and his subordinates benefit from his leadership and that’s a win win. I worked in a lead service capacity for a worldwide company in 78 countries. Left that job and started my own business, worked as a consultant then accepted positions at two different companies. Plant manager and VP of Operation’s. I recognize excellence when I see it. Hat’s off to Ken Garff for putting together such a fine team at Audi Lehi in general. Of all the dealers we’ve worked with over the decades the management team is a cut above. Thank you Simon for your time and the opportunity to get to know you better. Tom & Connie Alexander More

Contacted Audi LEHI to order a vehicle. Was immediately advised they will be charging a 10k markup over the MSRP on the vehicle. Dealerships make a killing on the MSRP to begin with. This i Was immediately advised they will be charging a 10k markup over the MSRP on the vehicle. Dealerships make a killing on the MSRP to begin with. This is a new tactic for greedy dealerships to take advantage of customers. If someone bought a car for 10k additional and had a unfortunate accident. They would be out 10k and way more. I would strongly recommend avoiding dealerships that are looking to take advantage of customers. If they're willing to take advantage of customers on a purchase. What do you think they will do with a repair? Could be you next. More

I bought a brand new Audi Q5 two recently. The sales manager, Greg Hall, was very nice and really wanted me to buy the car. Two weeks laker the front tire exploded for no reason while I was dr The sales manager, Greg Hall, was very nice and really wanted me to buy the car. Two weeks laker the front tire exploded for no reason while I was driving on the freeway. It was obviously a manufacturing defect because I didn’t run anything over and had never taken it off paved roads. It was a really dangerous situation and I could have been seriously injured! When I took it back to Audi Lehi, Greg Hall tried arguing with me saying it was my fault and wanted me to pay for it. I was surprised how quickly his attitude changed after I bought the car. Don’t trust the dealers here! Super shady and unethical. More

Just tried to set up appointment to get brakes Checked and a coolant problem and a recall. They can not even schedule me for 90 days. That is terrible service. 3/20/2022 and a coolant problem and a recall. They can not even schedule me for 90 days. That is terrible service. 3/20/2022 More

On one visit I could not get anyone to tell me whether my tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, a tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, allegedly, could not be reached. Recently, I had a question about the warranty on my tires. The service department will NOT let you talk to anyone knowledgeable about your issue. The very nice young ladies who answer the phone can book an appointment or, if really pressed, promise to take a message. I left a message No one ever calls back. This is either an incompetent or over-whelmed organization hiding the ball. More

Don't go to this dealer you can no get through to Service Department and when leaving a message you will not get call back. Service Department and when leaving a message you will not get call back. More

trash dealership, sleazy, horrible experience, DO NOT GO!!! Where do I begin. I was so excited about my new to me (used) 2018 Audi Q5, up until I went in person to Audi Lehi. My previous vehicle was valued $2,0 Where do I begin. I was so excited about my new to me (used) 2018 Audi Q5, up until I went in person to Audi Lehi. My previous vehicle was valued $2,000 higher at another Audi dealership, but they did not consider that pricing. I also received free roof racks from another Audi dealership after they heard I wasn’t given them upon purchase from Audi Lehi. The other dealership, also trying to make up for my horrific experience installed a trailer hitch FOR FREE. Something that Greg (the manager at the time who appraised my previous vehicle) insisted they could not do for me without an obscene charge. This was my first car purchase by myself, so I phoned in help, Greg rolled his at person on the phone and in front of me. He did not make eye contact with me, stared at his phone throughout our interaction and talked down to me. The salesperson I dealt with even commented and apologized for how rude Greg's interactions with me were. I found the previous driver’s lease agreement in the glove box which included their phone number and address, as well as their McDonalds trash under the seat. I paid for floor matts but did not get one with the trunk. The entire process of purchasing the vehicle took 7 hours. SEVEN WHOLE HOURS. I have tried calling to talk about my experience so that it doesn't happen again, 5 times since my purchase (starting again after the other dealership made moves to amend my experience) and each time have been told I will be called back but surprise! I haven't heard from these trash bags. More

Won't service Audi recalls!!!!!!!!!! We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Aud We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Audi. Ken Garff Audi has refused to honor the air bag recall giving us nothing but the run-around how they don't have parts and we have been put on a list. Audi makes a great car. Ken Garff service sucks. More