Audi Lehi

I had a great experience at Audi purchasing my second car. Wes was great to work with as he made me feel comfortable and was respectful of my financial decisions. He even advocated for me and worked with car. Wes was great to work with as he made me feel comfortable and was respectful of my financial decisions. He even advocated for me and worked with his manager to get me some Audi freebies. The gentleman from the finance team was also a pleasure to work with. The only suggestion I have is on the cleanliness of the car. The windows were not very clean and it didn’t smell like that new car scent we all love. Besides that, you guys are great! More

In pursuit of test driving all sorts of cars: Honda, Ford, Lexus, Audi, and BMW, one thing stayed true throughout the process: Ken Garff is the best. I have been on the journey looking for a new car (us Ford, Lexus, Audi, and BMW, one thing stayed true throughout the process: Ken Garff is the best. I have been on the journey looking for a new car (used and new), and Audi was not my first choice. That changed as soon as I drove an Audi as a rental, and then got the privilege to test drive a brand new Audi. They provide such a smooth ride in comparison to all other manufacturers I’ve tried. Now, let’s get to the dealership itself. It’s so convenient off the freeway. It’s also very clean. Next, let’s talk about customer service. The real reason why you’re reading this long post right? Mitch was my sales consultant and his passion for Audi/cars really showed in his expression of his experience and also the IN DEPTH TECHNICAL KNOWLEDGE he knows about Audi. I mean, we’re talking about Chasis, power, manufacturing process, you name it. I went to the other luxury car dealerships and they don’t talk to you about the specifications of why a drive is the way it is. I’m the type of person to want to know every minute detail about what I’m investing in and why (cosmetically, mechanically, financially) I should be investing in things (ANYTHING). And I want someone who is sophisticated and experienced enough to be well versed in a particular area to lead and educate me. It’s even more wishful thinking to add on being charismatic and ultra kind and patient right? Well, it’s not wishful thinking. Mitch Page did just so. Heck, even if you don’t want an Audi, just get in any car with Mitch and he’ll probably tell you all you need to know in a polite and fun way. Financing was a breeze when I got help from Karen, Tamir, and Gio. They don’t pressure you into anything. They are very customer centric giving you all the data you need to make the best decision to finance. I’m waiting for my ceramic tint on my car, and I’ll update with a photo then. In the meantime: THANK YOU AUDI LEHI! I’m so excited to be part of the Audi family with my new car. More

I took my car in for service and accidentally left my wedding ring in my middle console and when I picked up my car it was gone. When I asked about it they said we wouldn’t take it of course. I don’t kno wedding ring in my middle console and when I picked up my car it was gone. When I asked about it they said we wouldn’t take it of course. I don’t know where to go from here More

Poor customer service, bordering on dishonest. We are the original owners of a 2014 A3 with <50k miles. Our vehicle had an airbag recall notice outstanding for about a year. An airbag recall i We are the original owners of a 2014 A3 with <50k miles. Our vehicle had an airbag recall notice outstanding for about a year. An airbag recall is probably something a reasonable and prudent person would be worried about, right? Well, the dealership kept telling us they couldn't obtain the part(s). Time came for our regular maintenance, and when we tried to schedule it online (and include the recall service request), the online scheduling system showed there were no available appointment dates, ever! So, we simply scheduled a regular maintenance, and when I dropped the vehicle off I asked again about the airbag recall. The service rep gave me a song and dance about "parts in Ukraine" or some such nonsense, so I asked him to have the Service Manager call me. You know what? The airbag parts "magically" appeared that day. I personally felt the entire experience was borderline false and misleading. Good news, the airbag recall is now complete. During the maintenance, the technician reported that our battery was failing. Not a surprise, the car is 8 years old and the battery is OEM. I asked my service rep if I could just buy a battery at the auto parts store and change it myself, and he said yes. Well, I know a little bit about this topic, so I probed deeper, and asked if there was anything I needed to be careful of if I switched the battery. Our service rep said "Well, yes, the vehicle has to be programmed to the battery (or the battery programmed to the vehicle - I can't recall which was given), otherwise it won't work." I was pretty unhappy at this point, and asked why he didn't share this nugget of information up front. I even went so far as to tell him that had I swapped the battery myself, and had problems with the vehicle not recognizing the battery, that I would have been a much less pleasant customer. In order to avoid me losing my cool over a simple battery replacement, I forked over a small fortune to have the dealership replace the battery and saved everyone a ton of aggravation. Basically, my trust in this dealership is pretty much zero and I'm very disappointed with their integrity. More